Ember Watches - DO NOT BUY

[Sd39]

This is a warning to everyone looking to purchase a modified Rolex from Ember Watches in Germany; while their watches may look great on instagram, they are an awful company to work with. While i dont think they are a scam, I can say that they will make false promises, have very poor communication, and steal from you if given the chance. AVOID AT ALL COST

Full disclosure: I have posted similar reviews on Google and Instragram which Ember has subsequently deleted. In my communications with them, I have promised to delete or retract my reviews once the problem was fixed.

My story with Ember (the abbreviated version)
-Found Ember on Instagram - I think they are a partner with the lifestyle guy

• Contacted them, designed watch, and purchased

• In these discussions, asked many questions and got confirmations which all turned out to be false (will perlon straps have DLC coated buckle, do modified markers actually glow, you wont charge me VAT / refund it after purchase, You will recieve the original ceramic bezel that came with the watch....)

• After purchase, thats when trouble started. It took over 6 months to get my watch, with very little communication

• They charged me VAT (~$2,000 USD, I still have not gotten the refund promised)

• 3 weeks after reciept, the 9 o'clock marker fell off

• They agreed to repair under warranty

• 2 months later, i finally had shipping label and paper work to repair

• 9 months later (after hundreds of text messages, calls, and voicemails) i got my watch back, however, they did not include the proper paperwork and I had to pay import duties into the US for a second time

• 3 months after that, I finally got the right paperwork, but only after many many more emails and text messages. That said, I am responsibile for penalties associated with improt process

• I am still chasing them on my VAT refund, but doubt i will get it. They have not responded to me in weeks

-Throughout the process, I have not once recieved a call back from Marcus Carl, their CEO who sold me the watch. I have left many Voice Mails and messages with his receptionist (which might be a paid answering service)

-Marcus has asked me to stop texting him to ask when it will be fixed, rather than just fining the issues

-They have deleted my reviews and blocked me on instagram (again, rather than fixing the problem.

CONCLUSION - DO NOT BUY - save yourself money and lots of headaches.