UPS Lost my incoming Skydweller

[breitlings]

Originally Posted by shaunylw

I don’t trust anyone who loses nearly 3 billion dollars a year. I use them and still don’t trust them. It’s unfortunately the least expensive way to ship certain things.


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My brother sent his TVs home from Harvard after graduating with FedEx. Both packages never arrived. FedEx investigates, finds their employees stole the packages. Claims that is an exemption because it is a "criminal act" and clearly not covered by their insurance or their terms of service which clearly exempts that.

My brother tells them to call our Dad who would be acting as his attorney after a certified letter on his firm's letterhead FedEx pays out the "adjusted" cost of the TVs along with an explanation that they don't think they have to pay it, list the exemptions in their terms of service, and are providing a courtesy.

One bit of empirical experience that drives my choices, and I would guess won't be enough to sway a person if they have already decided they enjoy FedEx' service. I do like their start-up roots, and perhaps especially the story about how their founder staved off a payroll cashflow deficit by flying to vegas and playing blackjack: https://www.businessinsider.com/fede...innings-2014-7 .