RSC Service vs Independent

[Cantab]

Originally Posted by Tangier11

I strongly recommend Riki at Time Care http://www.timecareinc.com/ In my experience he is better than RSC New York

I'll second the above. Having a master technician, who knows who you are, is a great comfort factor. The analogy is banking with a multi-national, where you are an account number, and dealing with a local bank, where you are known as a person. Both can do a great job, but if there is a problem, would you rather deal with a series of voicemail instructions, or would you like to get a call back from someone who can actually help?