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Old 14 August 2019, 01:04 AM   #1
Cronus4
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Join Date: Oct 2012
Location: USA
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AD Scratched 16710 Lugs; Thoughts?

Got a jubilee for my 16710 from my AD and took my watch in when I went to pick up the bracelet, they offered to put it on and size it so I took them up on it. When I got home and took the watch off I noticed these scratches on the back of my lugs (see pics). The bracelet has never been taken off of this watch and it was 100% the AD that made these scratches. I emailed them and they said “bring the watch in and we’ll make it right”.

My question is this; there’s no way for them to fix this without taking metal off the lugs, correct? I told them as much in my original email and it’s just making me even madder that they don’t get that point.

Sorry for whatever reason I couldn’t embed the photos...

http://ibb.co/8X2HTdY

https://ibb.co/tPKKhQf
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