Not happy with Rolex Service Dallas

[Hpatel]

Selected to go with Rolex to service my datejust since I am just not comfortable to hand over my watch to anyone in my area. Communication to Rolex was wonderful and the ladies I talked to were professional until I had a problem. The watch came back serviced and refinished on time, 4 weeks. The issue is the top edge of the bezel where it meets the crystal is all roughed up. And its consistently all around that edge. Really shows up when the light hits it and sticks out so bad. The surface of the bezel is fine.

Can't believe Rolex released it to me that way, what happened to quality control lol. I called back and they just want me to ship it back. Not cool, now I have to pay another shipping cost on top of what I paid for which should have never been an issue in the first place.

I am including pictures, hard to see.

Any thoughts what may have caused this? The edge is difficult for anyone to damage by normal wear. The crystal sits high above this area which kind of protects this bezel edge.

* Sorry, I have now uploaded larger photos. The first two show better at 10 and 12 o'clock.