Stain on dial after service

[In-Cog-Neeto]

Originally Posted by Dan S

Perhaps this suggestion is taking things a bit too far, but I guess it represents the world we live in now.

Originally Posted by Juhuatai

Yes the service has been refunded. I think financial restitution for time and angst is a little extraneous.

Obviously it’s just my opinion and what I would do in this situation. You are the one who has been affected and only you know how valuable your time is.

To me, trust was placed in a professional to carry out works which they should be proficient in. Either through lack of care or through inability they have caused significant damage. Did they act with the care of a reasonably competent professional? If not, then they were negligent, and if this then caused me to lose time etc I would seek compensation for that as my time is quite valuable and should be spent on better things than this.

The angst only comes into it if there was a sentimental attachment to the watch - imagine if this was your dead fathers watch he had bequeathed you after you spent years admiring it. As mentioned, if sentimentality doesn’t apply then it’s not for consideration

Overall I don’t think they’ve really lived up to a standard I would have expected and have not rectified the situation to what would be my satisfaction. Again, just my opinion