Rolex AD and waiting list (UK)

[Mlioon]

That’s how it is with my AD. I was told I was next on the list for another BLRO (gift for my father) and that as long as 1 of 3 people did not decided they wanted one before it comes in that it will be mine.

[Redadmiral2]

Originally Posted by 3sheets86

For a datejust?!!!!!!

Yep

[Eric-London]

Originally Posted by DPE

Is this fair ? I thought when you put your name on a waiting list with a Rolex AD it meant you would be dealt with in turn. I went into my Rolex AD in Guildford, Surrey, UK. The AD is called Prestons. So almost 2 years ago I put my details on the list ready for a Daytona with a Black or White Face.

Today I called into the AD to ask where I am now on the waiting list ? The answer was this. "The Manager will decide on the list who she contacts. It is in No order of how long you have been on the list, she will decide".

If they expect Loyality, then they should also give it back. I was also going to buy a Tudor from them, not now.....

Most AD branches only get one to two a year max. They can never fulfil their growing Daytona lists. Some don't keep lists anymore.

AD's go by customer spending, it's that simple.

I send expensive Fortnum and Mason Christmas hampers out to my top ten customers each year. Some drop out and get replaced by others. It's not personal. It's business.

[AK797]

Originally Posted by Eric-London

Most AD branches only get one to two a year max. They can never fulfil their growing Daytona lists. Some don't keep lists anymore.

AD's go by customer spending, it's that simple.

I send expensive Fortnum and Mason Christmas hampers out to my top ten customers each year. Some drop out and get replaced by others. It's not personal. It's business.

I received my usual Fortnums vouchers from a good friend this year, I prefer it over Harrods, just love the food and especially their restaurant on Jermyn St, serves the best Dover Sole and Beef Wellington.

[AK797]

Originally Posted by Oxfordian

Contact Watches of Switzerland at the Head Office and put your evidence to them and see if they act, WoS are keen to stop flippers and they supported holding the warranty cards so if one of their stores is doing dodgy deals they will be interested otherwise they will lose the franchise.

I believe that Fraser Hart stopped playing ball with Rolex on a few issues and have lost a number of franchises as a result.

Losing the Rolex franchise is a big deal for these stores so if you can prove unethical sales practices do so.

Does anyone know what issues there were with Fraser Hart?

[Number3]

Originally Posted by wb55

I'm sure they already did. Post is a year old. (I was just about to call)

Might still be there...

[wb55]

Originally Posted by Number3

Might still be there...

FH only sell SS Sports if you buy PM 8 days before or get on your knees and beg. They prefer both.

You get the watch you want on day 8 as their returns period is 7 days. They told me this when trying to get me to buy a PM Skydweller to get a D-Blue (D-Blue was in the safe). Shame as I have purchase history with them in that branch but they said it goes against me because I have two professional pieces without buying other brands or less desirable models so I'm "in allocation debt" to them.

I now buy elsewhere.

[The Sub-lime One]

Originally Posted by AK797

Does anyone know what issues there were with Fraser Hart?

I’d also like know. Bought most of my watches from them and they were good to me overall. Popped in last week and was told that WoS will be retaining FH staff but that I’d have to start from scratch as my purchase history wouldn’t be carried over. Oh well, there goes my AD relationship!

[AK797]

Originally Posted by The Sub-lime One

I’d also like know. Bought most of my watches from them and they were good to me overall. Popped in last week and was told that WoS will be retaining FH staff but that I’d have to start from scratch as my purchase history wouldn’t be carried over. Oh well, there goes my AD relationship!

I used FH quite a bit for a while but then they changed the manager 3 times in a year so everything got blown, luckily for me I'm not in the market for a SS Rolex any more.

[Oryx]

not sure what happened but the turnover at FH especially at the store manager level seemed quite high

walked past a former FH store that used to be a Rolex AD and the large window display was replaced with Tag and Breitling with a smaller one watch display case laying empty.

sad state of affairs - looks like WofS are getting more and more importance in the UK. i hope Rolex maintain some AD diversity.

[The Sub-lime One]

Originally Posted by AK797

I used FH quite a bit for a while but then they changed the manager 3 times in a year so everything got blown, luckily for me I'm not in the market for a SS Rolex any more.

I’m guessing you’re on about the Brent Cross store? Absolute cowboys. I started off there then moved to the other side of a London. I’m done with SS Rolex too so not really fussed, I’ve got what I wanted.

[magnetic]

The Brent Cross store is awful. I live nearby and it would be my local AD.
However I have found the staff rather rude and unhelpful.

[terrywoods]

Think Rolex needs to take SS models out of the catalogue pointless having them in when most ADs don’t sell them

[Luke@TRF]

I’ve been shown a ‘waiting list’ by my SA on his surface pro, it’s in excel and is endless with names. Priority will be given to high spenders and SA gets allocation pieces pending store manager/head office pre-approvals.

[Number3]

Originally Posted by wb55

I'm "in allocation debt" to them.

I now buy elsewhere.

‘allocation debt’! I’ve heard it all now.