Ming Messena and customer service

[NotWIS]

This is the email I received this afternoon from Horologer Ming regarding the 17.09 version I ordered earlier this year:

MING 17.09 Movement Upgrade

and Warranty Extension
Dear friends,

This e-mail is to share what we know is an eagerly awaited update on the status of your 17.09 order - thank you in advance for your patience.

In light of issues discovered in the early 17.09 Massena LAB watches, we have developed two improvements to rectify operation. Firstly, the retaining spring for the hour gear, and secondly, the cam and jumper spring profile for the independent hour setting mechanism. These improvements require new, upgraded movement components and will be applied to all 17.09s going forward.

We will thoroughly test the changes and we also wish you the same confidence in our products - therefore we will be extending the warranty on your 17.09 for an additional year from the date of delivery, for a total of three years.

The implementation of these changes and movement upgrades will not affect the delivery of your 17.09 and we remain on schedule, as per the original delivery estimates emailed to you on 31 May 2021.

If you have any questions, please do not hesitate to get in touch.

- Team MING



Can anyone comment on the proposed fixes for their movements?