ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
25 January 2022, 12:57 PM | #1 |
"TRF" Member
Join Date: Jan 2022
Location: South Carolina
Posts: 6
|
Audemars Royal Oak unrepairable?
I have an Audemars Piguet Royal Oak (!8 kt gold /diamond bezel) that I have owned about 15 years. I have not worn the watch often and realized it was not working a couple of years ago. I sent in to Audemars for repair and was told that they did not have the necessary components at the time but that the "manufacture was actively seeking an upgraded movement" and I would be informed when the new movement came available- after two years I recontacted Audemars and was told that the quartz movement was not repairable does this basically mean I have a useless watch ? Very disappointed in this company that promotes luxury timepieces
|
26 January 2022, 07:00 PM | #2 |
"TRF" Member
Join Date: May 2017
Location: Europe
Posts: 16
|
How old is your watch? Any pics ?
|
26 January 2022, 10:41 PM | #3 | |
"TRF" Member
Join Date: Sep 2021
Location: HK
Posts: 1,065
|
Quote:
|
|
26 January 2022, 10:48 PM | #4 |
"TRF" Member
Join Date: Jul 2018
Location: toRonTo, oN,
Posts: 595
|
hey
If this is true, then that's one hell of a customer service....impressive
|
27 January 2022, 12:02 AM | #5 |
2024 Pledge Member
Join Date: Mar 2015
Location: USA
Watch: Rolex/AP/PP/ALS
Posts: 6,002
|
No wonder many people told me not to buy AP vintage quartz watches.
|
27 January 2022, 01:11 AM | #6 |
"TRF" Member
Join Date: Jun 2012
Location: Europe/Asia
Watch: AP/Rolex
Posts: 1,352
|
I'm very surprised to hear this as I know AP have a very good vintage department in La Brassus. They should be able to repair anything, only question would be the cost involved. But quartz movements may be a different story...
|
27 January 2022, 02:05 AM | #7 |
"TRF" Member
Join Date: May 2017
Location: Europe
Posts: 16
|
|
27 January 2022, 02:23 AM | #8 |
"TRF" Member
Join Date: Jan 2022
Location: South Carolina
Posts: 6
|
Hi Everyone thanks for feedback- please let me know if you hear of this problem with any other AP Royal Oak owners- frankly really surprised AP not standing behind their watches as they are still selling this model at very high prices
|
27 January 2022, 11:59 PM | #9 |
2024 Pledge Member
Join Date: Jun 2021
Location: Merica
Posts: 1,332
|
You may have luck with an independent watchmaker
|
28 January 2022, 01:41 AM | #10 | |
"TRF" Member
Join Date: Feb 2018
Location: SG
Posts: 391
|
Quote:
The quartz movement may very well be unrepairable but they should be able to replace the movement. Are they not doing this? Are you saying that they have had your watch for 2 years with no solution? |
|
28 January 2022, 02:10 AM | #11 |
2024 Pledge Member
Join Date: Jan 2021
Location: USA
Posts: 144
|
I believe all the quartz models are a JLC-based movement, which should make it easier to fix/replace. Can you send us the exact reference number of the watch?
|
28 January 2022, 09:35 AM | #12 |
"TRF" Member
Join Date: Jan 2022
Location: South Carolina
Posts: 6
|
Hi please let me know if the info I sent was correct- Im still getting used to posting and not quit ensure if I am doing correctly thanks
|
28 January 2022, 12:16 PM | #13 |
"TRF" Member
Join Date: Apr 2012
Real Name: Fred
Location: Zurich
Posts: 2,697
|
Not sure it is for quartz watches, Rolex and Tudor have the same issue, Rolex still have parts for the OQ and should be able to maintain it over the foreseeable future. Tudor used to purchase its quartz movements from external suppliers and thus is no longer able to maintain the older ones.
__________________
Greetings from Switzerland Remember, the dignity you surrender at your AD‘s doorstep will never be recovered by wearing the watch he may get you. |
28 January 2022, 05:11 PM | #14 | |
"TRF" Member
Join Date: Mar 2020
Location: Switzerland
Watch: yourself
Posts: 1,304
|
Quote:
Some brands are better than others at customer experience. |
|
28 January 2022, 10:43 PM | #15 |
"TRF" Member
Join Date: Apr 2017
Location: N/A
Posts: 269
|
Jesus, I didn't know this was a thing. I sent an old quartz PP to service and didn't know this was a thing. No wonder they are taking so long
|
29 January 2022, 02:36 AM | #16 |
"TRF" Member
Join Date: Jan 2022
Location: South Carolina
Posts: 6
|
Hi Not sure how to post pictures but would be glad too- watch is in very good condition
|
29 January 2022, 03:38 AM | #17 |
"TRF" Member
Join Date: Feb 2018
Location: SG
Posts: 391
|
If they can't fix the movement you need to ask them to replace the movement with a new one.
I don't see any other solution. |
29 January 2022, 03:57 AM | #18 |
2024 SubLV41 Pledge Member
Join Date: Jan 2019
Location: Valencia, CA
Watch: GMT Master 1675/3
Posts: 2,191
|
Use the "Go Advanced" button instead of "Post Quick Reply". Click on the paperclip and it will provide the size for image formats. BTW, another way to do this would be to view the image on your device and just get a screen grab if on a mobile device or copy using the the snipping tool if you are on a PC. It will copy at 72DPI which is appropriate for screen resolution. Good luck!
|
29 January 2022, 04:55 AM | #19 |
"TRF" Member
Join Date: Jan 2022
Location: South Carolina
Posts: 6
|
thanks will try !
|
6 February 2022, 03:10 AM | #20 |
"TRF" Member
Join Date: Jan 2022
Location: South Carolina
Posts: 6
|
AP Royal Oak unrepairable
Hi everyone- quick update- I heard back from AP and they are going to re- examine my watch and try to determine best way to approach possible repair so will update soon - fingers crossed
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
Thread Tools | |
Display Modes | |
|
|
*Banners
Of The Month*
This space is provided to horological resources.