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Enzo thecat · 4 June 2009, 09:32 AM

I just want to say THANK YOU to Rolex USA in Texas. I just got back my submariner and it is like BRAND NEW. WOW I can’t even believe what a great job they did. This was my daily watch and it was pretty beat up. I primarily sent it in for the service and some polishing and a new bezel insert. But I gave them full reign to restore it as they saw fit. I have always heard that they can restore watches to new, but I was skeptical that they would really take the time to restore it to such an immaculate condition. But they went WAY OVER and above my expectations. Amazing. Honestly it is AS NEW and its back at home sung it its watch winder ahead of schedule!

Here was the process:

I called Rolex and told them I had a watch to send in.
They faxed me instructions on packaging, shipping, etc
May 4th I sent it in per their instructions
I called them to let them know it was en route. They ask me for a tracking number so that they could track its progress.

May 8th Then they called me to let me know they’d received it.
Three days later, I got an estimate in the mail with an ETA of 4 weeks
Last Thursday (May 28) they called to let me know it had been shipped back.
I received the watch TODAY (June 3rd ) and it is spectacular.

There are many watch brands out there. Some have a more eccentric look, some have more extravagant movements, and some are more exclusive. But NO OTHER BRAND possesses the caliber of customer service that Rolex has.

It has made me fall in love with the brand all over again.

I tried getting detailed pictures for you to see. I will always regret not taking any before pictures.

mcjp6 · 4 June 2009, 09:37 AM

Stunning!! You've got to be happy with that...

NJSub · 4 June 2009, 09:40 AM

I have friends and family that are lucky enough to own both Rolex's and other brands like Omega. They all agree that none of the other brands are even close to Rolex in service quality. Awesome to hear that you received some of that excellent service!

handdoc · 4 June 2009, 09:40 AM

they say dallas is the best

Lamone · 4 June 2009, 09:45 AM

Stunning job!!
Next time I'll send my watch to RSC TX.

2th Dr · 4 June 2009, 09:50 AM

Outstanding job! You have to be thrilled to death! Congrats! I know where I'll be sending mine!

East Bay Rider · 4 June 2009, 09:50 AM

Quote:

Originally Posted by handdoc

they say dallas is the best

I've heard that as well.

Imtiaz · 4 June 2009, 09:53 AM

This is why Rolex is the most trusted name.

fishrising · 4 June 2009, 09:53 AM

Looks great!

Lamone · 4 June 2009, 09:55 AM

Quote:

Originally Posted by handdoc

they say dallas is the best

Southern hospitality is also very trust for Rolex watch. They gave it some extra love.
It's not the same in New York.

mike · 4 June 2009, 09:57 AM

Wonderful trio and the Sub looks great.

Dallas does fantastic work.

lawyerwatchfan · 4 June 2009, 10:11 AM

What did they charge you for the service?

TheVTCGuy · 4 June 2009, 10:15 AM

Quote:

Originally Posted by lawyerwatchfan

What did they charge you for the service?

That was my question, also, did they do any kind of overhaul-replacements? My Daytona is getting ready for it's first service, I think I'll be sending it to Texas thanks to your Thread!

Enzo thecat · 4 June 2009, 10:16 AM

Quote:

Originally Posted by lawyerwatchfan

What did they charge you for the service?

$587. It was a bargain IMO. I gave them a budget up to $2k and they knew that. Yet, they did not take advantage of me.

Yume-sama · 4 June 2009, 10:17 AM

Amazing! Looks almost better than new!

Skullring · 4 June 2009, 10:21 AM

Yes. I agree with the great service. I just got mine back from RSC Dallas about a month ago and could not have been more pleased.

Nice collection.

Gold Crown · 4 June 2009, 10:22 AM

Great to hear. What was the final bill for the service? Oh I C $587.00

WoW thats not bad was that including a full movement service?

Enzo thecat · 4 June 2009, 10:22 AM

Quote:

Originally Posted by Yume-sama

Amazing! Looks almost better than new!

Yeah. Seriously, I was thinking the same thing. The gold seems to be really gleaming. Its bright like the Breitling gold...almost battery operated. Maybe they have a new rouge they use for the final polish.

Skullring · 4 June 2009, 10:23 AM

Quote:

Originally Posted by lawyerwatchfan

What did they charge you for the service?

My Sea Dweller was $610. It runs between -2 seconds per day and spot on.

Enzo thecat · 4 June 2009, 10:28 AM

Quote:

Originally Posted by TheVTCGuy

That was my question, also, did they do any kind of overhaul-replacements? My Daytona is getting ready for it's first service, I think I'll be sending it to Texas thanks to your Thread!

They replaced the bezel and the insert. Other than that, the regular maintenance service (full movement service) and one hell of a polishing. Oh yeah, I think they replaced one of the SS links I gouged on some coral while diving. I asked them to do that and they said they could... How did they do that BTW? When I called in, they asked me "Would you like a new bracelet?" I laughed because it was so matter-of-fact like. I didn't need a new one. Just a polish.

e

p.s. It is a K version and had never been serviced. So a little overdue.

bodybump · 4 June 2009, 10:57 AM

beautiful collection you have there!!!!

JohnKC · 4 June 2009, 11:02 AM

Amazing! Thanks for sharing your experience.

kcmo · 4 June 2009, 01:19 PM

Looks great Enzo! Like new! I love your TT YM as well. Got any more pics?

mck22 · 4 June 2009, 01:56 PM

looks great.

The GMT Kid · 4 June 2009, 02:56 PM

Dallas has my GMT II and I can't wait to get it back, especially if it looks as good.

allanofcalifornia · 4 June 2009, 02:57 PM

Congratulations on your "new" watch!

Allan

Z-Sub · 4 June 2009, 04:15 PM

Yes that was indeed looking like a new watch!
If you have a before and after comparison, it'll be even more interesting.

Jet · 4 June 2009, 04:15 PM

Quote:

Originally Posted by Enzo thecat

$587. It was a bargain IMO. I gave them a budget up to $2k and they knew that. Yet, they did not take advantage of me.

I know where my watches will be getting serviced. Thanks & congrats, it looks like new!

SDDS · 4 June 2009, 07:31 PM

congratulations..looks brand new...

walds11 · 4 June 2009, 07:33 PM

Looks good. This may sway me away from the local watchmaker and to the RSC when my Sub Date is ready to be serviced.

4 June 2009, 09:32 AM	#1
Enzo thecat Banned Join Date: Aug 2008 Real Name: Enzo Location: Indiana Watch: Changes Daily Posts: 86	ROLEX USA just serviced my Rolex!!!!!! OMG! WOW! I just want to say THANK YOU to Rolex USA in Texas. I just got back my submariner and it is like BRAND NEW. WOW I can’t even believe what a great job they did. This was my daily watch and it was pretty beat up. I primarily sent it in for the service and some polishing and a new bezel insert. But I gave them full reign to restore it as they saw fit. I have always heard that they can restore watches to new, but I was skeptical that they would really take the time to restore it to such an immaculate condition. But they went WAY OVER and above my expectations. Amazing. Honestly it is AS NEW and its back at home sung it its watch winder ahead of schedule! Here was the process: I called Rolex and told them I had a watch to send in. They faxed me instructions on packaging, shipping, etc May 4th I sent it in per their instructions I called them to let them know it was en route. They ask me for a tracking number so that they could track its progress. May 8th Then they called me to let me know they’d received it. Three days later, I got an estimate in the mail with an ETA of 4 weeks Last Thursday (May 28) they called to let me know it had been shipped back. I received the watch TODAY (June 3rd ) and it is spectacular. There are many watch brands out there. Some have a more eccentric look, some have more extravagant movements, and some are more exclusive. But NO OTHER BRAND possesses the caliber of customer service that Rolex has. It has made me fall in love with the brand all over again. I tried getting detailed pictures for you to see. I will always regret not taking any before pictures. Attached Images

4 June 2009, 10:21 AM	#16
Skullring "TRF" Member Join Date: Mar 2009 Real Name: Phillip Location: Alabama Watch: Triple 6 SD Posts: 1,720	Yes. I agree with the great service. I just got mine back from RSC Dallas about a month ago and could not have been more pleased. Nice collection. __________________ It is only with the heart that one can see rightly; what is essential is invisible to the eye. - Antoine de Saint Exupéry

4 June 2009, 10:57 AM	#21
bodybump ⭐⭐⭐⭐⭐⭐ 2024 SubLV41 Sponsor & Boutique Seller Join Date: Sep 2008 Real Name: Oscar Location: Florida Watch: Me!!! Posts: 23,233	beautiful collection you have there!!!! __________________

4 June 2009, 01:56 PM	#24
mck22 "TRF" Member Join Date: Dec 2008 Real Name: Brent Location: St Louis Watch: Rolex Sub Date Posts: 1,516	looks great. __________________ 16610 Submariner GMT Master II 16710 1675

4 June 2009, 04:15 PM	#27
Z-Sub 2024 Pledge Member Join Date: Jun 2008 Location: So Cal, USA Watch: Not a ONEWatch Man Posts: 7,383	Yes that was indeed looking like a new watch! If you have a before and after comparison, it'll be even more interesting. __________________ SS Submariner Date "Z" SS SeaDweller "D" SS Submariner "Random" TT Blue Submariner "P" SS GMT-Master ll "M", Pepsi Pam 311, 524, 297

4 June 2009, 09:37 AM	#2
mcjp6 "TRF" Member Join Date: Mar 2009 Real Name: Michael Location: VK2 - AUS Watch: 5513s Posts: 7,380	Stunning!! You've got to be happy with that...

4 June 2009, 09:40 AM	#3
NJSub Member Join Date: May 2009 Real Name: Chris Location: NJ, USA Watch: 16610 Posts: 156	I have friends and family that are lucky enough to own both Rolex's and other brands like Omega. They all agree that none of the other brands are even close to Rolex in service quality. Awesome to hear that you received some of that excellent service!

4 June 2009, 09:40 AM	#4
handdoc "TRF" Member Join Date: Mar 2009 Location: New England Posts: 328	they say dallas is the best

4 June 2009, 09:45 AM	#5
Lamone Banned Join Date: Nov 2007 Location: NYC Watch: ya mawt! Posts: 3,448	Stunning job!! Next time I'll send my watch to RSC TX.

4 June 2009, 09:50 AM	#6
2th Dr Banned Join Date: Jan 2009 Real Name: Mark-O! Location: Arlington, TX Watch: Rolex Posts: 12,714	Outstanding job! You have to be thrilled to death! Congrats! I know where I'll be sending mine!

4 June 2009, 09:53 AM	#8
Imtiaz Banned Join Date: Aug 2008 Real Name: De Location: Tokyo Watch: Daytona, Sub, DS, Posts: 1,046	This is why Rolex is the most trusted name.

4 June 2009, 09:53 AM	#9
fishrising "TRF" Member Join Date: Dec 2007 Real Name: Ben Location: New England, USA Watch: Sub, Pam164, PO-XL Posts: 383	Looks great!

4 June 2009, 09:57 AM	#11
mike "TRF" Member Join Date: Jul 2005 Posts: 22,683	Wonderful trio and the Sub looks great. Dallas does fantastic work.

4 June 2009, 10:11 AM	#12
lawyerwatchfan "TRF" Member Join Date: May 2009 Location: USA Posts: 289	What did they charge you for the service?

4 June 2009, 10:17 AM	#15
Yume-sama "TRF" Member Join Date: Jul 2008 Location: CAN / SIN Watch: Plat. Masterpiece Posts: 1,959	Amazing! Looks almost better than new!

4 June 2009, 10:22 AM	#17
Gold Crown Banned Join Date: May 2009 Real Name: Ross Location: Chicago Area Watch: 6265 18K Daytona Posts: 928	Great to hear. What was the final bill for the service? Oh I C $587.00 WoW thats not bad was that including a full movement service?

4 June 2009, 11:02 AM	#22
JohnKC "TRF" Member Join Date: Jul 2008 Real Name: John Location: Kansas City Watch: GMT IIc Posts: 22	Amazing! Thanks for sharing your experience.

4 June 2009, 01:19 PM	#23
kcmo "TRF" Member Join Date: Jan 2007 Real Name: Karis Location: USA Posts: 19,377	Looks great Enzo! Like new! I love your TT YM as well. Got any more pics?

4 June 2009, 02:56 PM	#25
The GMT Kid Member Join Date: Feb 2009 Location: S.F. Peninsula Watch: what you say! Posts: 815	Dallas has my GMT II and I can't wait to get it back, especially if it looks as good.

4 June 2009, 02:57 PM	#26
allanofcalifornia "TRF" Member Join Date: Feb 2009 Real Name: Allan Location: California Posts: 3,210	Congratulations on your "new" watch! Allan

4 June 2009, 07:31 PM	#29
SDDS "TRF" Member Join Date: Apr 2009 Real Name: Yazan Location: Canada Posts: 4,782	congratulations..looks brand new... __________________ Patek Philippe 5167 Patek Philippe 5905P black dial Rolex Deepsea 116660 M series Rolex Oysterquartz 17000 N series Rolex OP 41MM 124300 Green Dial

4 June 2009, 07:33 PM	#30
walds11 "TRF" Member Join Date: Jul 2005 Real Name: Adam Location: Philly ‘burbs Posts: 5,660	Looks good. This may sway me away from the local watchmaker and to the RSC when my Sub Date is ready to be serviced. __________________ Adam

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