My Purchasing Experience with the AD

[relaw]

After months of searching and waiting for a particular DJ configuration, I finally found an AD that had one in stock for purchase. Yes, it was actually there. I was surprised. I dropped what I was doing and went over to check it out. I'll keep this short, but basically, the AD rushed me from the moment I walked in. They wanted me to pay and then wanted me out! and fast!

I must have spent about 10 seconds looking at the watch before the AD started asking about my form of payment, telling me that ‘I have another client coming in now.’ No time to sit down and inspect it, no time to even try it on. After all, I haven’t even seen this exact configuration in person because they're not in stock anywhere! And I know they know that. I think I spent 4 minutes inside before being ushered out.

Many of my questions went unanswered. The opportunity wasn’t even there. And the responses to the ones I did ask were simply: "We are an Authorized Dealer, blah, blah, blah. Of course [this]. Of course [that].” Whatever, you get it. I knew enough about the watch, so I let it go. The AD then hastily charged my card, asked me to sign, shoved the green tag, warranty card, and booklet into the box, closed it up, and walked away.

What bothered me more was that the AD wrote 2024 instead of 2023 on the warranty card (which I noticed afterward). It's the one part of the transaction I noticed that they have to do carefully as there is a permanence aspect to it. It can’t be erased, shouldn't be smudged, crossed out, altered, etc.

This is a gift, so I’m not happy about it. I understand mistakes happen. But, like in many other lines of work, mistakes need to be addressed.

Happy to get the watch? Of course. Was I expecting superior service? Not really, but it wasn’t even close. The ADs sure tout themselves as.. well, you know. I certainly didn't feel valued. I felt pushed around and less than. My other AD purchase experience this year was great! Not this one, unfortunately. I hope the warranty card issue gets resolved smoothly.

[Willyjo]

That does sound awful. On the flip side, your warranty card is post dated, essentially you have an additional year of warranty ….


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[padi56]

Originally Posted by Willyjo

That does sound awful. On the flip side, your warranty card is post dated, essentially you have an additional year of warranty ….


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The warranty is a activate by a chip scanned by AD on the warranty card and that will logged into Rolex data base and that will be the date the warranty is valid from.

[Nads786]

That's a really poor experience, I'm sorry you had to go through that. The ADs are hit or miss in my experience. I've had great experiences asking about certain watches and then horrific experiences with others with no real rhyme or reason.

[Carguy87]

Glad you got the watch at retail OP but sorry their service sucked and they messed up the warranty card. AD’s like this will be in for a rude awakening if the watch market keeps softening. Many have been operating over the last few years beating customers back with a stick, and I’m sure with some SA’s it’s created the “you need me more than I need you” attitude.

Attitudes like this won’t last long when the secondary market pricing gets back to retail + tax or less for most models, especially non-professional models.

[enjoythemusic]

The warranty is fine and electronically dated the day you received it.

[brandrea]

Congratulations on the watch

Reminds of the experience I had at the Samsung flagship store last weekend. Believe it or not, I actually switched to Apple because of it

[SolanaWatches]

Dropping 12k+ on a watch and being treated like this is scandalous. But what else are you going to do about it? They know it. You know it. We all know it. It's a shame really.

[Rollei35]

Think positively, a year later you can sell the watch as new :)

[MarioB83]

Hate some idiot ruining such an experience. Sorry for that. You got the Watch you wanted. Try to stick to it and forget the rude experience

[Refegotos]

Post watch picture.

[DC116710LN]

I'd be very frustrated as well. It ruins the experience

[WatchTimes]

Did you want Champagne?
You should have visited my AD....
Sorry Ive only had excellent experiences purchasing from all ADs

[Normunds]

I feel sorry for you ! Dropping so much money and they didn’t treat you like a princess!

[Tim Plains]

I not trying to defend them but maybe they just didn't want any other customers seeing the watch because then they would start asking for one, people get mad when they see something and are told they can't have one. I certainly wasn't treated that way or rushed when I bought my Submariner Date but they did ask me to to keep it down so other customers wouldn't see for that reason.

[relaw]

Thanks to all for your feedback, except for these two:

Normunds - You got this one wrong. I'd think I'd still be upset if I were treated like a princess. I was shooting to be treated like a regular customer. By the way, something tells me you don't feel sorry for my experience. Nice try though!

WatchTimes - Champagne didnt' cross my mind, no.

[relaw]

Originally Posted by Tim Plains

I not trying to defend them but maybe they just didn't want any other customers seeing the watch because then they would start asking for one, people get mad when they see something and are told they can't have one. I certainly wasn't treated that way or rushed when I bought my Submariner Date but they did ask me to to keep it down so other customers wouldn't see for that reason.

Yes, this makes sense. And I can understand that. Or, if the AD actually had an angry client waiting she'd blown off several times before. Or, if her kids needed something requiring her immediate attention and she had to leave. Whatever it was, if in fact there was a legitimate reason, I would have understood.

[Akacoke]

Congrats. Don't let the neg experience bother you. Post a photo when u get a chance

[yld2rob]

Sorry to hear about that. Not a way to be treated. My warranty card has the date written upside down.

[jb335]

So strange, I always feel like it takes forever at my AD to purchase. Well over an hour.

Did they not size it for you?


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[Harry-57]

Congratulations on getting the watch, which is of course the main thing. Shame about the service but you've got what you went in for.

[SkyJuice]

congrats. look forward to photo of it!

[stark1]

Thanks for sharing your experience with us, nonetheless. But really sucks that you were treated that way after making a major luxury purchase. In speaking with my AD who has become pretty close in terms of info he shares, something like that would never fly at their store. If I were them, I would have scheduled differently; perhaps working to slot you in after their other scheduled customer. Hopefully the AD experience doesn't sour your enjoyment with the watch. Congrats on the purchase.

[travisb]

Glad you got your watch but sorry to hear about the poor service. My AD experiences have been the opposite in regards to treatment.

[joli160]

Never mind the AD and the wrong date is a non issue as Peter explained.
Just enjoy the gift of giving

[1William]

Sorry you had this experience. But, you got a great watch at msrp from an AD. That is something today. I would put the watch on, enjoy it and just move on.

[enjoythemusic]

Hmm... with a bit more sleep for Yours truly....

Have worked luxury retail for quite some time, it seems he did let you know he was expecting a customer shortly. So yes, he was rushing things it seems. Now if it was me on the sales floor, sure make the sale to bring a smile to your face, yet SPLIT IT with another SA (sales associate) and then they could have 'taken over' the procedure with bracelet adjustment (as needed), etc.

jmho

Am truly glad you're wearing it now, and if you desire, call your sales associate and make a schedule to chat more, etc.

[Cigars&Watches]

what did you get by the way?

sounds like they wanted you out before the other client came in who they do not want to sell to for some reason.

in any case enjoy the piece that's what matters most

[KatGirl]

Originally Posted by brandrea

Congratulations on the watch

Reminds of the experience I had at the Samsung flagship store last weekend. Believe it or not, I actually switched to Apple because of it

That was a good move, anyway…. PM me if you need any help figuring anything out.
OP, sounds like they were expecting a VIP, and so gave you the bum’s rush. It’s unfortunate, but I think you just showed up at the wrong time. It!s a good thing you didn’t need it sized, or they would probably have asked you to come back tomorrow. Shake it off. Sounds like it wasn’t about you, at all. Something unusual was going on. I’d have felt slighted too, though.

Kat


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[brandrea]

Originally Posted by KatGirl

That was a good move, anyway…. PM me if you need any help figuring anything out.

Kat


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Thanks Kat

I hope I don't have one of these "over heaters"

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