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Bimmernate · 27 August 2009, 01:27 PM

Yesterday I decided to take my NATO off and return the sub to its original band. I tried doing it at home as I usually like to tinker myself, but I just did not have the tools.

I took it in and they gladly changed it back. Later that night I noticed they had COMPLETELY scratched the hell out of the case. Deep scratch, totally unacceptable for an AD who should be able to change a band without ruining stuff. Scuffs also.

Pissed off but very nice, I went back today and showed them. They immediately took it back and buffed and polished and buffed and polished and now the case looks brand new. I must say I did not expect that, this scratch looked pretty much like the Grand Canyon.

Quality steel.

Anywhoo, happy to have my baby back like new. No real point to the story

Idle Swede · 27 August 2009, 01:31 PM

Great story never the less.

Glad it worked out.

oneillba · 27 August 2009, 01:42 PM

I am sorry you had a bad inital experience, but am glad they resolved your issue ASAP.

MortgageGuy · 27 August 2009, 01:44 PM

Sounds like a good AD even though it was there mistake to begin with...

Bimmernate · 27 August 2009, 01:59 PM

It is, I ended up being very happy and they did a good job.

Mike B · 27 August 2009, 02:24 PM

Glad to hear all turned out well

Rolexophile · 27 August 2009, 02:48 PM

Good to know, maybe I'll stop being paranoid about scratches. Enjoy your watch.

Bimmernate · 27 August 2009, 03:00 PM

Quote:

Originally Posted by Rolexophile

Good to know, maybe I'll stop being paranoid about scratches. Enjoy your watch.

Hehe yeah honestly i wont either, took em maybe 3 minutes and it looks brand new.

QueueCumber · 27 August 2009, 03:02 PM

Quote:

Originally Posted by Rolexophile

Good to know, maybe I'll stop being paranoid about scratches. Enjoy your watch.

If you stop worrying about the scratches your mistakes may turn into gashes!

JohnEaton · 27 August 2009, 04:20 PM

Quote:

Originally Posted by QueueCumber

If you stop worrying about the scratches your mistakes may turn into gashes!

Like your photo on "whatca wearing" ????????

Hopefully not... looked painful

Sweramic · 27 August 2009, 04:26 PM

That's one of my fears when I go to my local AD. Last time, I wanted to remove a link on my bracelet, and he struggled to get the screw out. When he did get it out, the screw was destroyed. So all I recieved back was a useless (without the screw) bracelet link.

Shouldn't I get a new one?

Czechman · 27 August 2009, 08:51 PM

The problem with polishing is that it removes metal and if not done meticulously it can soften crisp details and ruin the resale value to the educated buyer. No all polishing is equal and 3 minutes pushing a watch against a polishing wheel could do more harm than good.

Personally, I'd rather buy a fine watch in it's original condition and if it needed buffing, I'd have a quality watchmaker do it. But that's just me.

QueueCumber · 27 August 2009, 10:23 PM

Quote:

Originally Posted by JohnEaton

Like your photo on "whatca wearing" ????????

Hopefully not... looked painful

Hehe, yeah, that is what happens when you stop worrying about gashes...

2th Dr · 27 August 2009, 11:18 PM

Quote:

Originally Posted by Dreambaby

That's one of my fears when I go to my local AD. Last time, I wanted to remove a link on my bracelet, and he struggled to get the screw out. When he did get it out, the screw was destroyed. So all I recieved back was a useless (without the screw) bracelet link.

Shouldn't I get a new one?

Absolutely! I would insist on it!

Flash Gordon · 27 August 2009, 11:31 PM

I am very reluctant to say that your AD had provided you good service by removing the scratches after you have complained to them. They should have removed any scratches after they have done the work so you did not have to go back the second time!

AWATCH · 27 August 2009, 11:35 PM

Sounds like the AD handled the situation correctly, I am Glad you are happy

Deep Sea · 27 August 2009, 11:54 PM

You might consider getting one of the springbar tools to make the changeover yourself. That way if there is a little scratch, you can look at it as a learning experience. There are several tutorials/threads outlining how to minimize the scratches (using tape, and all kinds of stuff).

The timezone toolshop (Otto Frei, I think) is top notch when it comes to the Bergeon tools, and Otto Frei (Bob Frei) is absolutely the best when it comes to customer service. They have all kinds of high-end watch tools, and good descriptions of them on the site. I've purchased scratch pens, springbar tools, and a first class jewelers screwdriver set from them, and could not be happier with the quality of the tools and the customer service. Like I said before, Bob Frei is outstanding, even when you make a mistake with your order (I know from personal experience).

Take a look, and to find the springbar tools, look under "Bracelet & Strap Tools". I have the FB-504, and I can honestly say it'll be the last springbar tool I ever buy. It's quality all the way.

http://www.tztoolshop.com/

Bimmernate · 28 August 2009, 05:30 PM

Quote:

Originally Posted by Deep Sea

You might consider getting one of the springbar tools to make the changeover yourself. That way if there is a little scratch, you can look at it as a learning experience. There are several tutorials/threads outlining how to minimize the scratches (using tape, and all kinds of stuff).

The timezone toolshop (Otto Frei, I think) is top notch when it comes to the Bergeon tools, and Otto Frei (Bob Frei) is absolutely the best when it comes to customer service. They have all kinds of high-end watch tools, and good descriptions of them on the site. I've purchased scratch pens, springbar tools, and a first class jewelers screwdriver set from them, and could not be happier with the quality of the tools and the customer service. Like I said before, Bob Frei is outstanding, even when you make a mistake with your order (I know from personal experience).

Take a look, and to find the springbar tools, look under "Bracelet & Strap Tools". I have the FB-504, and I can honestly say it'll be the last springbar tool I ever buy. It's quality all the way.

http://www.tztoolshop.com/

Thank you, I will use that in the future!

Bimmernate · 28 August 2009, 05:31 PM

Quote:

Originally Posted by Czechman

The problem with polishing is that it removes metal and if not done meticulously it can soften crisp details and ruin the resale value to the educated buyer. No all polishing is equal and 3 minutes pushing a watch against a polishing wheel could do more harm than good.

Personally, I'd rather buy a fine watch in it's original condition and if it needed buffing, I'd have a quality watchmaker do it. But that's just me.

I see what you mean, I guess I never plan on getting rid of it its pretty much my dream watch so as long as its back to looking good I am fine.

lily.ling16 · 28 August 2009, 06:11 PM

I never plan on getting rid of it its pretty much my dream watch so as long as its back to looking good I am fine.

Watchdog · 28 August 2009, 08:48 PM

Heard several stories like this one--except they didn't always resolve with the AD admitting fault and fixing the issue.

SDDS · 28 August 2009, 10:19 PM

great story.. i am glad it worked out for u...

Art 1 · 29 August 2009, 06:08 AM

Glad it all worked out for the best.

27 August 2009, 01:27 PM	#1
Bimmernate Member Join Date: May 2009 Real Name: Nate Location: USA Watch: 14060M Posts: 273	A quick bittersweet story about a local AD Yesterday I decided to take my NATO off and return the sub to its original band. I tried doing it at home as I usually like to tinker myself, but I just did not have the tools. I took it in and they gladly changed it back. Later that night I noticed they had COMPLETELY scratched the hell out of the case. Deep scratch, totally unacceptable for an AD who should be able to change a band without ruining stuff. Scuffs also. Pissed off but very nice, I went back today and showed them. They immediately took it back and buffed and polished and buffed and polished and now the case looks brand new. I must say I did not expect that, this scratch looked pretty much like the Grand Canyon. Quality steel. Anywhoo, happy to have my baby back like new. No real point to the story

27 August 2009, 01:42 PM	#3
oneillba "TRF" Member Join Date: Apr 2008 Real Name: Brian Location: Hamilton, MI USA Watch: My beloved TT DJ Posts: 3,831	I am sorry you had a bad inital experience, but am glad they resolved your issue ASAP. __________________ My Trusty TT DJ

27 August 2009, 01:44 PM	#4
MortgageGuy "TRF" Member Join Date: Jun 2009 Real Name: Adam Location: Orlando, Florida Watch: Me Posts: 9,935	Sounds like a good AD even though it was there mistake to begin with... __________________ The richest people in the world look for and build NETWORKS, Everyone else looks for work... Robert Kiyosaki

27 August 2009, 08:51 PM	#12
Czechman "TRF" Member Join Date: Aug 2009 Location: USA Watch: See my signature Posts: 1,189	The problem with polishing is that it removes metal and if not done meticulously it can soften crisp details and ruin the resale value to the educated buyer. No all polishing is equal and 3 minutes pushing a watch against a polishing wheel could do more harm than good. Personally, I'd rather buy a fine watch in it's original condition and if it needed buffing, I'd have a quality watchmaker do it. But that's just me. __________________ "Woody and Jen say hey from North Kakalaki" 19019, 19018x3, 17000x2, 16570x2, 16220, 5700, 1501, 6564, 16030, 16710, 16610

27 August 2009, 11:54 PM	#17
Deep Sea "TRF" Member Join Date: Jan 2008 Real Name: Martin Location: NC Watch: A Rolex or two Posts: 952	You might consider getting one of the springbar tools to make the changeover yourself. That way if there is a little scratch, you can look at it as a learning experience. There are several tutorials/threads outlining how to minimize the scratches (using tape, and all kinds of stuff). The timezone toolshop (Otto Frei, I think) is top notch when it comes to the Bergeon tools, and Otto Frei (Bob Frei) is absolutely the best when it comes to customer service. They have all kinds of high-end watch tools, and good descriptions of them on the site. I've purchased scratch pens, springbar tools, and a first class jewelers screwdriver set from them, and could not be happier with the quality of the tools and the customer service. Like I said before, Bob Frei is outstanding, even when you make a mistake with your order (I know from personal experience). Take a look, and to find the springbar tools, look under "Bracelet & Strap Tools". I have the FB-504, and I can honestly say it'll be the last springbar tool I ever buy. It's quality all the way. http://www.tztoolshop.com/ __________________ Deep Sea A few Rolex & a Tudor Sub An Omega & a bunch of Breitling

27 August 2009, 01:31 PM	#2
Idle Swede Suspended Join Date: Oct 2008 Real Name: Leo Location: Boca Raton Posts: 13,820	Great story never the less. Glad it worked out.

27 August 2009, 01:59 PM	#5
Bimmernate Member Join Date: May 2009 Real Name: Nate Location: USA Watch: 14060M Posts: 273	It is, I ended up being very happy and they did a good job.

27 August 2009, 02:24 PM	#6
Mike B "TRF" Member Join Date: Jun 2008 Real Name: Mike Location: Gilbert, AZ Watch: DSSD, Omega SMP Posts: 3,055	Glad to hear all turned out well

27 August 2009, 02:48 PM	#7
Rolexophile "TRF" Member Join Date: Jul 2009 Real Name: D.J. Location: Fort Lauderdale Posts: 278	Good to know, maybe I'll stop being paranoid about scratches. Enjoy your watch.

27 August 2009, 04:26 PM	#11
Sweramic "TRF" Member Join Date: Nov 2008 Location: Europe Watch: Movies Posts: 4,531	That's one of my fears when I go to my local AD. Last time, I wanted to remove a link on my bracelet, and he struggled to get the screw out. When he did get it out, the screw was destroyed. So all I recieved back was a useless (without the screw) bracelet link. Shouldn't I get a new one?

27 August 2009, 11:31 PM	#15
Flash Gordon Member Join Date: Aug 2008 Location: Jersey Posts: 146	I am very reluctant to say that your AD had provided you good service by removing the scratches after you have complained to them. They should have removed any scratches after they have done the work so you did not have to go back the second time!

27 August 2009, 11:35 PM	#16
AWATCH "TRF" Member Join Date: Jul 2009 Real Name: al Location: GEORGIA Watch: Explorer II Posts: 1,759	Sounds like the AD handled the situation correctly, I am Glad you are happy

28 August 2009, 06:11 PM	#20
lily.ling16 "TRF" Member Join Date: Aug 2009 Location: washington Posts: 9	I never plan on getting rid of it its pretty much my dream watch so as long as its back to looking good I am fine.

28 August 2009, 08:48 PM	#21
Watchdog "TRF" Member Join Date: Feb 2009 Real Name: Junkyard Dog Location: The Doghouse Watch: I can't tell time Posts: 6,822	Heard several stories like this one--except they didn't always resolve with the AD admitting fault and fixing the issue.

28 August 2009, 10:19 PM	#22
SDDS "TRF" Member Join Date: Apr 2009 Real Name: Yazan Location: Canada Posts: 4,782	great story.. i am glad it worked out for u... __________________ Patek Philippe 5167 Patek Philippe 5905P black dial Rolex Deepsea 116660 M series Rolex Oysterquartz 17000 N series Rolex OP 41MM 124300 Green Dial

29 August 2009, 06:08 AM	#23
Art 1 Banned Join Date: Feb 2008 Location: Florida, Canada Watch: Rol/Seik/Tud/Omega Posts: 30,244	Glad it all worked out for the best.

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