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13 September 2024, 04:44 PM | #61 | |
"TRF" Member
Join Date: Oct 2017
Real Name: Joe
Location: bellmore, ny
Watch: Rolex Hulk 116610
Posts: 2
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Started off great and now I'm in Limbo-They dropped the ball
Quote:
I had to send the watch back. It was stopping around the same time and not restarting unless i tapped the crystal. I assumed that the hands were touching at the same spot and needed to be adjusted (they provided the hands and installed). A few days after this review I contacted them and shipped the watch back. I haven't seen it since then. When I email for updates (now 3 months since i sent it) I get no reply and never get anyone on the phone. The last update I got was over a month ago. I received an email stating that the watch was ready to ship back to me. A week passed and no shipping confirmation, no watch, no update so i try to contact them. Finally, I get an email response stating that the bench testing results did not match the final quality control testing results and the watchmaker had taken apart my movement to troubleshoot it without my authorization. There was no reason for them to disassemble the movement. None of the work that I authorized would require the movement to be disassembled. The watch was serviced about 16 months prior to sending it and was working perfectly prior to sending it to them to restore the bracelet and case, replace the hands and crystal and swap the dial and bezel back to original (i provided the dial and bezel). So basically they have my watch (tremendous sentimental value) and have been paid. It's downright disrespectful to be ignoring a simple status request. My patience is gone. The only light at the end of the tunnel is that I'll be traveling to Miami in a few weeks for business and I'm looking forward to hearing an explanation IN PERSON. My fear is that the watch and movement have now been sitting in pieces with no end in sight. I'm just thinking how dumb it would have been to send my day date there for bracelet and case restoration. Proceed with caution, it sounds like they have more work than they can accomodate and a ghost handling customer service. |
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