Random Rant

[brady]

I dropped off my 16622 to the local AD to have the bezel worked on. The triangle marker on the bezel was not perfectly clicking in place at 12. While this isn't a huge deal, the YM is only a couple of months old and I figured I'd get it fixed while it was under warranty. Before leaving the AD, I asked that they call me if they had to send it to Rolex. They have plenty of watchmakers at their store, one that I know fairly well, and I asked if it was something that he could take care of without having to send to Rolex, even though it is considered warranty work. Well I stop by today and they sent it off to a RSC without informing me. They also did not know at the time which one they sent it to. Normally I believe people have the ability to specify which service center the watch gets sent to and I did not get this luxury.

I know it's not that big of a deal but I expected the AD to be proactive and reach out to me before they sent my watch off, which is supposedly part of their policy. It's tough enough being without a fine watch, at least they could have coddled me .

[SLS]

I actually shocked that they didn't do the work in house, pretty simple fix!
Scott

[TheVTCGuy]

Hmm... whether or not they could have done it in house, they DEFINITELY should have informed you they were sending it off to the RSC, what is that, four, six weeks? I don't blame you for being upset.

[smallcandle]

Yeah, I'm with you on this one. Your AD should have definately alerted you that they were sending your watch out and probably should have asked your preference concerning which RSC it went to. Here's hoping it comes back soon and all is well.

[Bisquitlips]

I would find out a reason they felt they had to send the timepiece into an RSC and if it wasn't a good one I would peel that AD like an onion.

Sounds to me like another AD that just arbitrarily makes decisions without the care of their customers in mind.

[mfer]

I'd be livid, but it wouldn't have happened. I would have just fixed it myself!

They better provide you with some reparations.

[kcmo]

I agree that they really should have informed you first of their intent to send it off. I hope they were apologetic.

[Tools]

Removing the Yachtmaster insert isn't quite the same as a Sub...

the AD did the right thing.....

[mfer]

Originally Posted by Tools

Removing the Yachtmaster insert isn't quite the same as a Sub...

the AD did the right thing.....

Really, what's the difference? Not being wiseguy, I just didn't know?

[Atl]

Sounds like my trials with my AD! Actually, I was told by more than one AD, that if anyone, including an AD works on your watch while under warranty, your warranty is voided. As to where they sent it, they mailed it, why would they not know????

[brady]

I completely understand them sending the watch in. If I was running a watch shop and I had to choose between expending internal resources fixing something, or going through the proper warranty channels, I would probably send the watch off too. However, I was more surprised that they did not call me like they said they would and did not give me the choice. I definitely plan on going back tomorrow to find out which RSC they sent it to. This AD has been one disappointment after another....