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27 July 2007, 04:57 AM | #1 |
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Unbelievable Customer Service
As you know I bought the new SS GMT the other day. Well while I was there I bought a 4 watch winder(will post a pic later). Anyway they had to order it and it came in today. So I go back to the AD and he takes it out of the box to show me how it works and the different settings. As he is boxing everything back up, I go up to the counter to pay for the winder. The owner walks out from the back and says "so your the guy that bought the new GMT before I could even show it off" I said, Thats me!!!
Anyway he said "You can have the winder, just buy your next watch from me" Unbelievable!!! Not only did they discount my GMT that I did not think was possible, but gave me a nice 4 watch winder. And this is my first purchase from this dealer...... Definatly not my last!! I will post a pic soon!!
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126610LN l 166610LV l 126619LB l 116710BLNR l 126710BLRO l 126720VTNR l 126718GRNR l 116500 white l 116500 black l 116508 john mayer l 116519LN l 116503 white l 126655 l 226627 Ti Master l 116518LN Last edited by Robb; 27 July 2007 at 08:29 AM.. |
27 July 2007, 05:00 AM | #2 |
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Good for you and very smart for the dealer.
dP
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27 July 2007, 05:03 AM | #3 |
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to the dealer.Such a man should be supported
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27 July 2007, 05:04 AM | #4 |
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Wow, great news.
Where can I find that kind of AD in my neck of wood? Uhhmm was it because you came there with your wifey? Tell me!
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27 July 2007, 05:06 AM | #5 | |
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Quote:
No, all by myself!!
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27 July 2007, 05:06 AM | #6 |
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Good business person there!
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27 July 2007, 05:15 AM | #7 |
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It just amazing how many dealers don't realize good service can generate a lot of loyalty.
dP
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27 July 2007, 05:19 AM | #8 |
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I agree. Really good customer service is so hard to find these days. If I'm treated well by a business then I always try to remain loyal to them. Very well done by that AD And good for you Robb.
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27 July 2007, 05:24 AM | #9 |
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27 July 2007, 05:27 AM | #10 |
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Fantastic! Nice to hear these days
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27 July 2007, 05:36 AM | #11 |
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Now that's great customer service... a good way to build customer loyalty!
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27 July 2007, 05:55 AM | #12 | |
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Quote:
Say? How much in % did you get in discount?
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27 July 2007, 06:01 AM | #13 |
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Well the sticker is $5950
I got it for $5474 and shipped it to my house with no sales tax!
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27 July 2007, 06:02 AM | #14 |
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Gotta like that!
A bit of customer service can go a long way. So, where are you going to buy your next Rolex?
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Member #1,315 I don't want to get technical, but according to chemistry alcohol IS a solution! |
27 July 2007, 06:03 AM | #15 |
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!
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27 July 2007, 06:03 AM | #16 | |
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JJ is selling me bluesy!!
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27 July 2007, 06:06 AM | #17 | |
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How much would that be in percent? And I would like to learn how to do to calculate that on a calculator! I mean: I CAN calculate like "9839 minus 12" and then press the "percent" button. And likewise ADD ten percent. But how do one go about when you have one figure and then another lower figure and want to know what the difference is in percent?
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With kind regards, Bo LocTite 221: The Taming Of The Screw... |
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27 July 2007, 06:10 AM | #18 |
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It is 8%
5950 X .08 = 476
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27 July 2007, 06:17 AM | #19 |
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Take 5474 / 5950 = 0.92 1.0 - 0.92 = 0.08 Move the "." over two for percentage and you get an 8% discount.
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27 July 2007, 06:17 AM | #20 |
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Well done! I got a 12% discount last week on a 16710 GMT from an AD and um.... a free rubber strap for my Heuer chrono! Not quite as good a watch winder.
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27 July 2007, 06:54 AM | #21 |
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That is not bad!
And thanks for the calculation And thanks for the calculation, too!
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With kind regards, Bo LocTite 221: The Taming Of The Screw... |
27 July 2007, 07:00 AM | #22 |
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Now that's how customer service should be.
Do what you can to support him, including referring friends.
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Regards, John There is never enough time, unless you're serving it. His: TT DJ (116233) YG/Oyster/White dial, romans TT DJ (116231) RG/Jubilee/Black dial, romans Universal Geneve Polerouter Sub Hers: TT LDJ (179171) RG/Jubilee/BMOP dial, romans |
27 July 2007, 07:01 AM | #23 |
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Very SOLID AD!
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27 July 2007, 07:08 AM | #24 |
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That's the kind of Ad that attracts a loyal following
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27 July 2007, 07:16 AM | #25 |
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You were obviously dealing with a very asture business man. That is what I would call first class service! No doubt, you will be back and you will tell your friends as well. Cheers, Bill P.
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27 July 2007, 08:31 AM | #26 |
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Pics added!!
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27 July 2007, 08:42 AM | #27 | |
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But good for you!
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27 July 2007, 08:59 AM | #28 |
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Er, what planet is your AD on? Can't be the same one as my local AD...
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27 July 2007, 09:14 AM | #29 |
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Well done Robb, you are very lucky to have such a good AD in your neck of the woods. I would definitely go back there again
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27 July 2007, 09:45 AM | #30 |
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What...!!
You got a discount....and free stuff too... !! Way to go..... |
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