Dallas RSC Response Time

[sb1805]

The Dallas RSC received my watch for service on Monday by registered mail. When should I expect to hear from them about the estimate, or any other related information? Thanks!

[Rags]

Hi welcome, how are you?

[mjclark32]

Members can tell you about their experiences with dallas, but RSC Dallas are the ones you should be contacting...
Welcome to TRF

[matt4hand]

welcome 2 weeks is about right

[sb1805]

Thank you all for the quick replies! I was curious about members' experiences. I'm glad I found this forum! Seems like a great collection of knowledge.

[Freelance]

2 weeks to 1 month in my experience.

[ffighter556]

1 week...

[Mennald]

I recently sent the Dallas Service Center a Datejust II to be regulated. It was losing 6 seconds per day. Also had the screws replaced that the AD ruined while adding an additional bracelet link.

The time from handing it over at the post office to its return home was 18 days. I was changed nothing by Dallas RSC as the watch was under warranty.

I have sent several to Dallas with very good results. Usually get a call within a week to let me know they received it and the estimate.

[sb1805]

Good to hear!

[MortgageGuy]

I would agree that a one to two week window would seem appropriate

[mattdh]

sent my sub in on the 23rd nov. they received it on 24th and had my estimate on the 29th and the 25th was thanksgiving so rolex was closed from the 25th - 27th. they said mine would be done 3-5 weeks only because of the holiday closing. they close a week or two for christmas -new years. if done before christmas 3weeks

[Lagunatic]

they will call you on the phone

[gbenton4]

I had bad experience with Dallas. Two Portland repair shops with Rolex accounts and good rep advised to send my Red Sub 1680 (1977) to Dallas for repair. They refused to do anything except send it back to me with some lame excuses. From some advice from this forum, I sent my Sub to San Francisco Rolex repair and they did an outstanding job. If you have a rare or vintage Rolex, I would avoid Dallas.

[azguy]

Originally Posted by gbenton4

I had bad experience with Dallas. Two Portland repair shops with Rolex accounts and good rep advised to send my Red Sub 1680 (1977) to Dallas for repair. They refused to do anything except send it back to me with some lame excuses. From some advice from this forum, I sent my Sub to San Francisco Rolex repair and they did an outstanding job. If you have a rare or vintage Rolex, I would avoid Dallas.

I wouldn't say that's a bad experience a bad experience would have been if they had replaced your vintage dial and hands with new ones and charged you $750 for the luxury of the service.

Vintage is vintage and should be treated considerably different than every other watch service.

From everything I have read here on TRF people are very happy with the service and turn-around time of Dallas

[dooder202]

Originally Posted by sb1805

The Dallas RSC received my watch for service on Monday by registered mail. When should I expect to hear from them about the estimate, or any other related information? Thanks!

I heard around this time of year it can be up to 3 weeks....

[MoBe]

I don`t know about turnaround time from Dallas but I do know that Dallas has as good a reputation as you can get from a Rolex Service Center.

Don`t worry.

[mrbill2mrbill2]

Originally Posted by gbenton4

I had bad experience with Dallas. Two Portland repair shops with Rolex accounts and good rep advised to send my Red Sub 1680 (1977) to Dallas for repair. They refused to do anything except send it back to me with some lame excuses. From some advice from this forum, I sent my Sub to San Francisco Rolex repair and they did an outstanding job. If you have a rare or vintage Rolex, I would avoid Dallas.

If you have a vintage send it to Bob Ridley.