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16 January 2012, 01:14 PM
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#1 |
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"TRF" Member
Join Date: Sep 2010
Real Name: Rob
Location: Australia
Watch: 14060 & 1675
Posts: 34
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Watch back from service with chipped hour plot
My 14060 was running about 15s slow so I checked it in to a local service \ repair shop that has a good reputation and I understand is Rolex trained and ex-RSC.
I got it back a couple of weeks ago and seeing as the GMT has been getting almost all the wrist time hadn't looked to hard at it, but on Friday I noticed there was a chip on one of the hour plots that went through to the dial.  It would be fair to say I'm less than happy and will be taking the matter up with the gentleman in question tomorrow. My question is what do you think is fair for me to ask? Money back for the service (~$450)? a new dial? I'm interested in hearing your thoughts on the matter. Thanks Rob |
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16 January 2012, 01:15 PM
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#2 |
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"TRF" Member
Join Date: Jan 2011
Location: Canada
Watch: 1675
Posts: 1,163
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New dial installed at their cost
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16 January 2012, 01:27 PM
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#3 |
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Banned
Join Date: Aug 2011
Real Name: Mickey®
Location: Atlanta, GA
Watch: Swiss Made
Posts: 5,801
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New dial at their cost...no questions I agree.
Hopefully it's not an odd/rare bird? 14060 that is... |
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16 January 2012, 01:30 PM
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#4 | |
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"TRF" Member
Join Date: Apr 2010
Location: Sydney
Watch: 16610N
Posts: 215
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Quote:
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16 January 2012, 01:31 PM
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#5 |
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"TRF" Member
Join Date: Feb 2011
Location: US
Watch: Sub
Posts: 3,175
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If it happened to my 14060 I'd ask for the cost of the service to be reimbursed. I wouldn't want my trit dial to be replaced.
__________________
侘 寂 -- wabi-sabi -- acceptance of transience and imperfection by finding beauty in that which is imperfect, impermanent, and incomplete Commissioner of WEIRD POLICE , Badge # ecsub44 |
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16 January 2012, 01:31 PM
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#6 |
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"TRF" Member
Join Date: Sep 2011
Location: Chicago, IL
Watch: Too many to narrow
Posts: 585
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First an apology, then a new dial at their cost, and a thorough inspection afterwards to ensure that you won't have to go back there again.
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16 January 2012, 01:32 PM
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#7 |
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"TRF" Member
Join Date: Apr 2008
Real Name: Brian
Location: Hamilton, MI USA
Watch: My beloved TT DJ
Posts: 3,831
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New dial at their cost -- I wouldn't be able to live with the flaw.
__________________
 My Trusty TT DJ |
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16 January 2012, 01:32 PM
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#8 |
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"TRF" Member
Join Date: Dec 2010
Real Name: Nate
Location: Pottsville, PA
Watch: Sub-c LV, GMT's
Posts: 988
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I agree it should be replaced my concern is the length of time that has passed since you got it back.
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16 January 2012, 01:33 PM
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#9 | |
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"TRF" Member
Join Date: Sep 2010
Real Name: Rob
Location: Australia
Watch: 14060 & 1675
Posts: 34
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Quote:
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16 January 2012, 01:34 PM
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#10 |
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"TRF" Member
Join Date: Jan 2009
Real Name: Leo
Location: Midwest
Watch: GMT-II 16710 PEPSI
Posts: 21,461
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I think they need to make it right by replacing the dial with the proper replacement and reimburse you for the service and then send it to RSC to have them service it and check it over!!!
__________________
 SS GMT-II 16710 PEPSI(Z-serial#) THE ONLY DIFFERENCE BETWEEN MEN AND BOYS IS THE PRICE OF THE TOYS!!! MontBlanc Meisterstuck Doue Silver Barley MontBlanc Meisterstuck Solitaire Doue Signum Proud Card Carrying Member of the Curmudgeons.....Yikes!!! |
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16 January 2012, 01:35 PM
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#11 | |
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"TRF" Member
Join Date: Sep 2010
Real Name: Rob
Location: Australia
Watch: 14060 & 1675
Posts: 34
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Quote:
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16 January 2012, 01:35 PM
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#12 | |
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"TRF" Member
Join Date: Sep 2010
Real Name: Rob
Location: Australia
Watch: 14060 & 1675
Posts: 34
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Quote:
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16 January 2012, 01:38 PM
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#13 | |
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Banned
Join Date: Aug 2011
Real Name: Mickey®
Location: Atlanta, GA
Watch: Swiss Made
Posts: 5,801
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Quote:
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16 January 2012, 02:30 PM
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#14 |
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2024 SubLV41 Pledge Member
Join Date: Sep 2008
Location: New Mexico
Watch: Seiko #SRK050
Posts: 34,460
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I'd just ask for a refund and then send it to RSC.
I wouldn't want them to touch it again, frankly.
__________________
JJ Inaugural TRF $50 Watch Challenge Winner |
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16 January 2012, 02:46 PM
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#15 | |
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"TRF" Member
Join Date: Nov 2010
Location: Manalapan Florida
Watch: Tridor Masterpiece
Posts: 2,819
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Quote:
I agree |
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16 January 2012, 02:55 PM
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#16 |
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Banned
Join Date: Mar 2009
Location: West Coast
Posts: 164
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Two weeks later? Best of luck to you.
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16 January 2012, 03:48 PM
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#17 |
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"TRF" Member
Join Date: Sep 2011
Location: Canada
Posts: 6,773
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`hope you don`t have to get into a pissing contest where it`s your word against theirs mate.
Good luck! Just ask for a refund and don`t ever let them touch it again. |
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16 January 2012, 04:06 PM
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#18 |
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"TRF" Member
Join Date: Sep 2008
Location: SoCal
Watch: Rolex
Posts: 1,308
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If the watchmaker has any sort of reputation, he/she should take care of you. Sorry to hear about your situation though. It's an unfortunate sort of thing to deal with...and uncomfortable too, I'm sure.
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16 January 2012, 06:35 PM
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#19 |
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"TRF" Member
Join Date: Oct 2011
Location: Australia
Watch: 116610LN
Posts: 15,802
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Really feel for you as this would drive me nuts. I would expect an apology (annoys me that he returned it to you without acknowledging the damage in the first place), and a refund. If he is unwilling to refund fully, I would still try to get some sort of recompense (don't know how much because I personally don't know how much it would cost to rectify). Lastly, I would take it to a RSC to get fixed if you couldn't live with the defect. Like others have already said, I wouldn't want the same person tinkering with my watch any further. Best of luck in getting this sorted.
I've also sent you a PM. |
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16 January 2012, 07:22 PM
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#20 | |
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"TRF" Life Patron
Join Date: Jun 2005
Real Name: Peter
Location: Llanfairpwllgwyng
Watch: ing you.
Posts: 53,062
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Quote:
__________________
 ICom Pro3 All posts are my own opinion and my opinion only. "The clock of life is wound but once, and no man has the power to tell just when the hands will stop. Now is the only time you actually own the time, Place no faith in time, for the clock may soon be still for ever." Good Judgement comes from experience,experience comes from Bad Judgement,.Buy quality, cry once; buy cheap, cry again and again. www.mc0yad.club Second in command CEO and left handed watch winder 
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16 January 2012, 08:53 PM
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#21 | |
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"TRF" Member
Join Date: May 2010
Real Name: Dan
Location: USA
Watch: This N That
Posts: 34,253
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Quote:
__________________
When it captures your imagination, that's when you know you have found your passion. Loyal Foot Soldier of The Nylon Nation. Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons |
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