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10 November 2012, 07:12 AM
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#1 |
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Member
Join Date: Jun 2012
Real Name: Le
Location: Wilmington
Watch: DJII
Posts: 86
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warranty question
When I send in a watch for warranty repair, who pay for the postage?
Will Rolex reimburse my cost? Will any AD in my area send it for me? Or I am on my own since I didn't buy it here? Thanks, |
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10 November 2012, 07:16 AM
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#2 | |
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2024 SubLV41 Pledge Member
Join Date: Jul 2009
Location: Cave
Watch: Sundial
Posts: 33,940
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Quote:
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10 November 2012, 08:00 AM
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#3 |
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"TRF" Member
Join Date: Aug 2012
Location: Canada
Watch: Smurf
Posts: 363
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Any AD can send it in for you, but you will have to pay for postage/insurance.
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10 November 2012, 10:56 AM
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#4 | |
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2024 SubLV41 Pledge Member
Join Date: Jul 2009
Location: Cave
Watch: Sundial
Posts: 33,940
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Quote:
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10 November 2012, 11:04 AM
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#5 |
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"TRF" Member
Join Date: Jul 2011
Real Name: Serg
Location: US of A
Watch: AP
Posts: 7,437
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If you call RSC (at least NY) they will mail you a very nice and snug mailing kit (proper padding, etc.). You will need to use registered mail ...It'll run you about 30 bucks ... it's not a huge deal. They will pay for return mail.
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How can you have any pudding if you don't eat yer meat???? |
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10 November 2012, 11:09 AM
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#6 | |
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Member
Join Date: Nov 2012
Location: Texas
Posts: 98
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Quote:
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10 November 2012, 11:33 AM
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#7 |
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"TRF" Member
Join Date: Sep 2005
Real Name: Steve
Location: Queensland, AUST
Posts: 2,003
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Can I jump in here and ask if Rolex will accept the watch if the oyster bracelet is removed before shipping? I removed the bracelet on my Omega PO before shipping to Omega SC here in Australia. There was no need to send it and the OSC in Melbourne didn't say anything. The watch had stopped working under warranty and was fixed and returned to me and I reconnected the bracelet.
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10 November 2012, 11:36 AM
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#8 | |
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"TRF" Member
Join Date: Aug 2006
Real Name: Scott
Location: GMT -7
Watch: GMT's & Sub's
Posts: 10,401
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Quote:
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"The bitterness of poor quality remains long after the sweetness of lower price is forgotten." -Benjamin Franklin Member No. 922 |
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10 November 2012, 11:53 AM
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#9 |
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"TRF" Member
Join Date: Jan 2010
Real Name: Mark
Location: 🤔
Posts: 8,424
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Le, I'm sorry this has happened. I'll split any shipping costs with you
 Just let me know. Mark
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10 November 2012, 01:12 PM
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#10 |
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"TRF" Member
Join Date: Nov 2011
Real Name: Jon
Location: USA
Watch: DJ - Need Sub Bad
Posts: 1,889
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Why take off the bracelet? While it isn't in need of repair, I'd let them evaluate it anyway as part of the hassle of sending it off.
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