ClassicWatchParts (Hong Kong bracelet-fixing people)

[billswim]

I don't know him at all and am not defending him but I see this problem quite frequently in my work. I work on people's hobby,toy,race type cars. I flat out refuse to communicate to my customers with e-mail. It's a no win situation for me. I have to clean up enough to go into my office, read the e-mail and take enough time to accurately and articulately address any questions they may have. It takes an inordinate amount of time to accomplish, if I bill the customer for the time they get upset, and its time I won't get back that I could have spent on getting the project done.

Granted this guy is around the world from you but I think people these days take instant responses as a given and get upset if they don't get an e-mail right back. For the craftsman, the computer often represents a world he may(in my case certainly)not want to be in but is a necessity these days and is used begrudgingly.

That's just my 2 cents. I would strongly suggest searching out someone in your area to perform the tasks you require. Your avatar says your location is NY. I can't imaging there isn't someone in the ny metro area who could not fix your problem.