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JCZ5 · 27 June 2014, 11:57 AM

Summary: Long story short, RSC fixed a large scratch for free that my AD was going to charge me upwards of $150

The Story:
I purchased my first Rolex (sub) back in December 2013 from the esteemed DavidSW. Within a month, I had a very noticeable scratch on one of my links (devastated). Since it was on one of the 6 o'clock links, it was a daily reminder of my terrible mistake

! Now, I understand Rolex are "tool" watches and I have fine scratches where it comes in contact with my desk. However, this scratch was in my constant view and like I said, much larger.

So after months of living with it and trying to put it behind me, I went to my local AD to ask if they can brush the scratched link to remove the "incident". At first they said it was impossible and I would have to get an entire new link

but then said they could possibly send it to RSC. The cost? $150. Yeah RIGHT!

Today, I was on a trip to NYC and decided to make an impromptu stop at RSC! Attached are some cellphone photos of the place. Much smaller than I expected, but very well furnished. I later realize the back room where the service center is located is much larger.

Anyway, the receptionist at Rolex was very polite and asked me to fill out a form with my basic info and said to wait while a technician came out to look at my watch. After a 15 min wait, the technician came out and I explained the problem. She didn't require me to show my Rolex serial card, which I was surprised. She also said RSC will take care of it free of charge

After a short wait, she came out with the scratch completed brushed, like new! Also, I was given a traveller pouch and microfiber cloth, very nice gesture! In hindsight I should have asked her to polish the entire bracelet :p

Funny side note:
Two people were in front of me, one guy came in and said his wife's watch kept stopping, he stated she does not wear it often, but didn't think the time would stop so quickly. The technician had to explain to him that this was an automatic watch and you had to wind it or wear it...

Second guy wanted RSC to verify if his watch was authentic. The technician asked him for his paperwork, which he said was at home. The tech then said to verify it would cost $130, which he then refused.

Luckily, my faith in WIS was restored when I shared an elevator ride and a nice conversation regarding Rolex out of RSC with this guy and his black Daytona.

-John

Thevenin · 27 June 2014, 12:00 PM

Glad to hear

JCZ5 · 27 June 2014, 12:03 PM

Crap, don't know how to flip my photos. Sorry

tkerrmd · 27 June 2014, 12:05 PM

Great John!

TheMethod · 27 June 2014, 12:07 PM

Quote:

Originally Posted by F1fanatic

Summary: Long story short, RSC fixed a large scratch for free that my AD was going to charge me upwards of $150

Funny side note:
Two people were in front of me, one guy came in and said his wife's watch kept stopping, he stated she does not wear it often, but didn't think the time would stop so quickly. The technician had to explain to him that this was an automatic watch and you had to wind it or wear it...

-John

bbressler · 27 June 2014, 12:15 PM

Glad to hear NY treated you right. I had a great experience at the Beverly Hills branch last week. Took in my new-to-me 16710 for a service estimate, and they confirmed it was all authentic, serial number not reported stolen, and that they didn't think I needed to service it just yet. I never would have expected them to not try and get me to do at least the minimum service! Then, while sizing it for me we had a friendly chat. Total cost? $0.00.

Urosfan · 27 June 2014, 12:28 PM

Good to hear

Hairdude1 · 27 June 2014, 12:54 PM

Great to hear!

Sir Larry Wildman · 27 June 2014, 12:58 PM

Just had an excellent experience there as well!

SUBversive · 27 June 2014, 12:58 PM

Very nice. Aldo love that black Daytona.

DJJon · 27 June 2014, 01:03 PM

Yes my experiences at NYC RSC were both quite excellent too.

herbalt · 27 June 2014, 11:17 PM

NYC RSC is top notch... I've spoken to the same woman at the reception desk both times I've been in there and she was impeccable and friendly.

b307a1 · 27 June 2014, 11:29 PM

Great to hear!

antbkny · 27 June 2014, 11:34 PM

nice! and thanks for the bonus side notes!

27 June 2014, 11:57 AM	#1
JCZ5 "TRF" Member Join Date: Dec 2013 Location: New York Watch: Rolex Posts: 572	Pleasant experience at RSC NYC Summary: Long story short, RSC fixed a large scratch for free that my AD was going to charge me upwards of $150 The Story: I purchased my first Rolex (sub) back in December 2013 from the esteemed DavidSW. Within a month, I had a very noticeable scratch on one of my links (devastated). Since it was on one of the 6 o'clock links, it was a daily reminder of my terrible mistake ! Now, I understand Rolex are "tool" watches and I have fine scratches where it comes in contact with my desk. However, this scratch was in my constant view and like I said, much larger. So after months of living with it and trying to put it behind me, I went to my local AD to ask if they can brush the scratched link to remove the "incident". At first they said it was impossible and I would have to get an entire new link but then said they could possibly send it to RSC. The cost? $150. Yeah RIGHT! Today, I was on a trip to NYC and decided to make an impromptu stop at RSC! Attached are some cellphone photos of the place. Much smaller than I expected, but very well furnished. I later realize the back room where the service center is located is much larger. Anyway, the receptionist at Rolex was very polite and asked me to fill out a form with my basic info and said to wait while a technician came out to look at my watch. After a 15 min wait, the technician came out and I explained the problem. She didn't require me to show my Rolex serial card, which I was surprised. She also said RSC will take care of it free of charge After a short wait, she came out with the scratch completed brushed, like new! Also, I was given a traveller pouch and microfiber cloth, very nice gesture! In hindsight I should have asked her to polish the entire bracelet :p Funny side note: Two people were in front of me, one guy came in and said his wife's watch kept stopping, he stated she does not wear it often, but didn't think the time would stop so quickly. The technician had to explain to him that this was an automatic watch and you had to wind it or wear it... Second guy wanted RSC to verify if his watch was authentic. The technician asked him for his paperwork, which he said was at home. The tech then said to verify it would cost $130, which he then refused. Luckily, my faith in WIS was restored when I shared an elevator ride and a nice conversation regarding Rolex out of RSC with this guy and his black Daytona. -John Attached Images

27 June 2014, 12:54 PM	#8
Hairdude1 "TRF" Member Join Date: Apr 2012 Real Name: Alex Location: Chicago Watch: AP,PP, Rolex Posts: 37,156	Great to hear! __________________ Instagram: @Hairdude Watches in Collection 5070R, 5522A, 214270 MK1, 228238 16750, 26401, 5711, 116718, 116710LN, 116300, 16710"Coke", 372, 15300, 15703 (All Flipped) Official Member "Perpetual 30" Las Vegas GTG 2016 Official Member "WIS-CON" Las Vegas International GTG 2017 Official Member 'WIS-CON' Las Vegas Int'l GTG 2018

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27 June 2014, 12:00 PM	#2
Thevenin "TRF" Member Join Date: Apr 2012 Location: La Jolla, CA Posts: 575	Glad to hear

27 June 2014, 12:03 PM	#3
JCZ5 "TRF" Member Join Date: Dec 2013 Location: New York Watch: Rolex Posts: 572	Crap, don't know how to flip my photos. Sorry

27 June 2014, 12:05 PM	#4
tkerrmd "TRF" Member Join Date: Apr 2008 Real Name: Tom Location: In a race car! Watch: ME RACE PORSCHES Posts: 24,123	Great John!

27 June 2014, 12:15 PM	#6
bbressler "TRF" Member Join Date: Mar 2014 Location: Texas Watch: Exp, GMTII, Sub Posts: 1,184	Glad to hear NY treated you right. I had a great experience at the Beverly Hills branch last week. Took in my new-to-me 16710 for a service estimate, and they confirmed it was all authentic, serial number not reported stolen, and that they didn't think I needed to service it just yet. I never would have expected them to not try and get me to do at least the minimum service! Then, while sizing it for me we had a friendly chat. Total cost? $0.00.

27 June 2014, 12:28 PM	#7
Urosfan "TRF" Member Join Date: Oct 2012 Location: NYC Watch: Me now Posts: 19,372	Good to hear

27 June 2014, 12:58 PM	#9
Sir Larry Wildman "TRF" Member Join Date: Mar 2013 Real Name: Lawrence Location: London, England Watch: Rolex, PP, JLC Posts: 561	Just had an excellent experience there as well!

27 June 2014, 12:58 PM	#10
SUBversive Banned Join Date: May 2011 Location: ri Watch: Sun Dial Posts: 14,346	Very nice. Aldo love that black Daytona.

27 June 2014, 01:03 PM	#11
DJJon "TRF" Member Join Date: Nov 2011 Real Name: Jon Location: USA Watch: DJ - Need Sub Bad Posts: 1,889	Yes my experiences at NYC RSC were both quite excellent too.

27 June 2014, 11:17 PM	#12
herbalt "TRF" Member Join Date: Sep 2011 Location: United States Posts: 476	NYC RSC is top notch... I've spoken to the same woman at the reception desk both times I've been in there and she was impeccable and friendly.

27 June 2014, 11:29 PM	#13
b307a1 "TRF" Member Join Date: Jan 2014 Location: New York Watch: GMT MASTER II Posts: 12	Great to hear!

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27 June 2014, 11:34 PM	#14
antbkny "TRF" Member Join Date: Dec 2013 Real Name: Anthony Location: Brooklyn, NY Watch: Dblue Posts: 6,723	nice! and thanks for the bonus side notes!