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vitalsignsrn · 2 July 2014, 06:15 AM

There were 3 AD's that had the 14060M in stock, that I knew of...
1. La Difference
2. Humbertown
3. Knarr Oakville..
The OP can send you a PM Chris.. ;-)

I dont know what to tell you other than to take the watch in and explain whats going on with it. They most likely aren't going to provide a new watch, sadly to say. As most have said, the warranty will cover it. Smile..it will be ok. :-)

ExplorerChris · 2 July 2014, 06:46 AM

Quote:

Originally Posted by vitalsignsrn

There were 3 AD's that had the 14060M in stock, that I knew of...
1. La Difference
2. Humbertown
3. Knarr Oakville..
The OP can send you a PM Chris.. ;-)

I dont know what to tell you other than to take the watch in and explain whats going on with it. They most likely aren't going to provide a new watch, sadly to say. As most have said, the warranty will cover it. Smile..it will be ok. :-)

I was thinking RDV on Bloor in Yorkville
I live in Oakville close to Knarr

strongarms · 2 July 2014, 07:29 AM

My 14060M quit winding and I couldn't move the hands backwards. To top it off, there was something loose in the movement. The watch is worn probably twice a month in the rotation and is in great condition. With less than 2 months remaining on the original factory warranty, I dropped it off at RSC Dallas....Received it back in just over 2 weeks, it was obviously repaired and a full service performed. NO. BIG. DEAL. Even received a cool travel pouch.

inzunzar · 2 July 2014, 07:36 AM

Quote:

Originally Posted by tkerrmd

big deal over nothing, sh!t happens, have it repaired, call it a day

This

Stoodo · 2 July 2014, 07:43 AM

Crap happens. It'll get fixed.

I love all the "Be a man!" comments. Very manly.

GTC · 2 July 2014, 08:14 AM

Quote:

Originally Posted by Tools

I won't get into "entitlements" as today everybody thinks that they are "entitled", although I might wonder why, out of all the people in the world, you believe that you fall onto that rarefied earth..

Wow . . . a little brusk on a guy who just dropped serious coin on a Rolex watch and all the expectations that should legitimately come with it. And the "be a man" BS, - nothing like on-line courage.

hawg · 2 July 2014, 09:24 AM

What GTC said.

btinl · 2 July 2014, 10:13 AM

Chances are the AD won't be able to get you another Bnib 14060m. Just send it off for repair.

GradyPhilpott · 2 July 2014, 10:18 AM

Would it be too much to ask if you could post a picture of your Sub?

Andad · 2 July 2014, 12:15 PM

I'm with Larry on this.

Take your Rolex back to where you bought it.

Explain the situation.

After repairs THEN join The Rolex Forums and tell us about the outcome.

Looks to me that all you have done so far is guess the outcome without even discussing it with the AD.

Banging on as a first poster about how unhappy you are and your entitlements etc. will not fix the situation you have and in some ways may be detrimental to you should you take some of the advice you have been given.

I had a problem with winding a 14060M six months after I bought second hand from the States. It was a K**, it was 6 years old and had been serviced in the States 14 months before I bought it.
I took it to the RSC in Melbourne and they fixed it for free and posted the watch back to me (in another State) at no charge.

As for the age of the watch I am sure that are a lot of members here who would jump at the chance of buying a BNIB 14060M. Such is the popularity of this model.

Welcome to the Forum Doc.

MortgageGuy · 2 July 2014, 12:26 PM

Quote:

Originally Posted by tkerrmd

big deal over nothing, sh!t happens, have it repaired, call it a day

Well said Tom! I agree I would be disappointed but it is just a watch, get it fixed and move on. This is why everyone needs several Rolex watches in their collection for these exact situations

That being said sorry to hear you are having troubles as Rolex really is an amazing brand and piece overall!

HogwldFLTR · 2 July 2014, 12:28 PM

Quote:

Originally Posted by Subdoc

I don't think it's even reasonable for them to fix it as a rolex should not need a fix in 4 months but rather I think I'm entitled to a brand new watch or a refund.

In after thought...

Just like asking a car dealer for a new car if your new one broke down once; Let us know how it works out for you.

lipjin · 2 July 2014, 12:49 PM

Sounds like it's misrepresented by the AD - perhaps the mainspring broke but a quick trip to RSC and watch will be as good as new.

Sorry to hear it - any compensation should be discussed with your AD IMHO

Best of luck and don't let this sour you on Rolex!

springbar · 2 July 2014, 01:06 PM

Quote:

Originally Posted by Subdoc

I think when you buy a rolex and it fails in 5 months you are entitled to a new watch or a refund.

I disagree.

Given that you have this expectation, your best bet is to see if you can convince the dealer to buy your watch back, just this once, and then not get another Rolex. I say that because it will be the same everywhere. A 5 month old Rolex that quits running goes in for warranty work, not replacement.

Subdoc · 2 July 2014, 01:13 PM

Thanks for all the comments. The reason why I posted before going to the AD is my watch broke on saturday, AD close sunday, monday, tuesday. I was kind of stuck with no-one I could really talk to. I'll bring it in tomorrow morning and let you all know about the outcome.

ExplorerChris · 2 July 2014, 01:21 PM

Quote:

Originally Posted by Subdoc

Thanks for all the comments. The reason why I posted before going to the AD is my watch broke on saturday, AD close sunday, monday, tuesday. I was kind of stuck with no-one I could really talk to. I'll bring it in tomorrow morning and let you all know about the outcome.

Would still like to know who your AD is???

rg9390 · 2 July 2014, 01:33 PM

Quote:

Originally Posted by Subdoc

Thanks for all the comments. The reason why I posted before going to the AD is my watch broke on saturday, AD close sunday, monday, tuesday. I was kind of stuck with no-one I could really talk to. I'll bring it in tomorrow morning and let you all know about the outcome.

Good Luck!

IMHO, the AD should do something special to make you happy, like offering a discount on your next buy or something, but I doubt that you get a replacement.

So try to get something out of the AD - like a huge discount or something, and have your watch repaired by RSC.

Subdoc · 3 July 2014, 10:08 AM

update...

i went to my AD today, they were quite rude and not helpful. They said there's nothing they can do but ship my watch to the RSC with no estimate on how long it would take to get fixed. They then said maybe I should go to the RSC directly to see what they can do. I went to the RSC and wow was I pleased... watchmaker took my watch in, told me it was a loose screw and it would take 20-30min to fix. Ended up replacing the screw, polishing up the watch and now looks brand new. They even threw in a free leather wallet. Watch looks and works great now. I will never deal with or buy anything from this AD in the future.

sleddog · 3 July 2014, 10:14 AM

Quote:

Originally Posted by Subdoc

update...

i went to my AD today, they were quite rude and not helpful. They said there's nothing they can do but ship my watch to the RSC with no estimate on how long it would take to get fixed. They then said maybe I should go to the RSC directly to see what they can do. I went to the RSC and wow was I pleased... watchmaker took my watch in, told me it was a loose screw and it would take 20-30min to fix. Ended up replacing the screw, polishing up the watch and now looks brand new. They even threw in a free leather wallet. Watch looks and works great now. I will never deal with or buy anything from this AD in the future.

Happy to hear it's fixed, and so quickly! That's the perks of living near the RSC I guess....

I didn't think it would have been anything major!
What the AD told you does not seem unreasonable however, but if they were rude, I understand your annoyance. I guess they lost a customer...

Move on and enjoy your Sub.

Clay · 3 July 2014, 10:22 AM

Quote:

Originally Posted by Clay

If you bought a 14060…Then it's been sitting at the AD's for about 15 years…No wonder it's in need of a service...

Quote:

Originally Posted by Jake B

That's not so. They BEGAN making the 14060 in ~ 1990. The 14060M was introduced sometime after 2000.

The 14060 replaced the 5513 in ~ 1990.

I got my wires cross there…

OOPS...

ExplorerChris · 3 July 2014, 10:32 AM

Quote:

Originally Posted by Subdoc

update...

i went to my AD today, they were quite rude and not helpful. They said there's nothing they can do but ship my watch to the RSC with no estimate on how long it would take to get fixed. They then said maybe I should go to the RSC directly to see what they can do. I went to the RSC and wow was I pleased... watchmaker took my watch in, told me it was a loose screw and it would take 20-30min to fix. Ended up replacing the screw, polishing up the watch and now looks brand new. They even threw in a free leather wallet. Watch looks and works great now. I will never deal with or buy anything from this AD in the future.

Glad to hear you got the help you needed.
The Rolex Canada office is awesome the girls at the service counter are super and thy watchmakers in back and the ones upstairs on the third floor are amazing. . I only deal with them

tkerrmd · 3 July 2014, 10:45 AM

Quote:

Originally Posted by Subdoc

update...

i went to my AD today, they were quite rude and not helpful. They said there's nothing they can do but ship my watch to the RSC with no estimate on how long it would take to get fixed. They then said maybe I should go to the RSC directly to see what they can do. I went to the RSC and wow was I pleased... watchmaker took my watch in, told me it was a loose screw and it would take 20-30min to fix. Ended up replacing the screw, polishing up the watch and now looks brand new. They even threw in a free leather wallet. Watch looks and works great now. I will never deal with or buy anything from this AD in the future.

Well that's great to hear, enjoy

Casio · 3 July 2014, 11:17 AM

Quote:

Originally Posted by ExplorerChris

Would still like to know who your AD is???

Dollars to donuts, my bet is humbertown. The owner likes to keep NOS watches and charge an arm and a leg for them. When I bought my 16610 from them, I found that it was missing a link for some reason. The owner ordered me one, but mentioned that if they had another 16610, then they would have taken it from the new watch. Raiding new watches does not sit well with me.

Jake B · 3 July 2014, 11:20 AM

Quote:

Originally Posted by Subdoc

update...

i went to my AD today, they were quite rude and not helpful. They said there's nothing they can do but ship my watch to the RSC with no estimate on how long it would take to get fixed. They then said maybe I should go to the RSC directly to see what they can do. I went to the RSC and wow was I pleased... watchmaker took my watch in, told me it was a loose screw and it would take 20-30min to fix. Ended up replacing the screw, polishing up the watch and now looks brand new. They even threw in a free leather wallet. Watch looks and works great now. I will never deal with or buy anything from this AD in the future.

That's excellent. I've never had anything other than super experiences with RSC. Glad to hear that you can enjoy it right away

Muzz · 3 July 2014, 11:22 AM

Quote:

Originally Posted by Subdoc

update...

i went to my AD today, they were quite rude and not helpful. They said there's nothing they can do but ship my watch to the RSC with no estimate on how long it would take to get fixed. They then said maybe I should go to the RSC directly to see what they can do. I went to the RSC and wow was I pleased... watchmaker took my watch in, told me it was a loose screw and it would take 20-30min to fix. Ended up replacing the screw, polishing up the watch and now looks brand new. They even threw in a free leather wallet. Watch looks and works great now. I will never deal with or buy anything from this AD in the future.

Great News!!! I have only heard positive things about RSC Toronto!!! Glad to hear they took good care of you!!!

rg9390 · 3 July 2014, 11:22 AM

Glad to know its fixed. Post a pic of the leather wallet RSC offered to you!

ExplorerChris · 3 July 2014, 11:25 AM

Quote:

Originally Posted by Casio

Dollars to donuts, my bet is humbertown. The owner likes to keep NOS watches and charge an arm and a leg for them. When I bought my 16610 from them, I found that it was missing a link for some reason. The owner ordered me one, but mentioned that if they had another 16610, then they would have taken it from the new watch. Raiding new watches does not sit well with me.

I have never heard anything good about them.
Rolex Canada wouldn't be happy, they could end up like La Swiss

Presa canary · 3 July 2014, 11:32 AM

I love donuts. Welcome op.

Touring · 3 July 2014, 11:36 AM

Quote:

Originally Posted by Casio

Dollars to donuts, my bet is humbertown.

I was just going to say the same thing. Humbertown Jewellers is one of the worst ADs I've ever dealt with.

Casio · 3 July 2014, 11:49 AM

Quote:

Originally Posted by Touring

I was just going to say the same thing. Humbertown Jewellers is one of the worst ADs I've ever dealt with.

Yeah, killed me to give them money. They were the only AD that had the watch I wanted, so I paid through the nose and vowed never to go back there.

2 July 2014, 07:43 AM	#35
Stoodo "TRF" Member Join Date: Dec 2009 Location: Florida Posts: 72	Crap happens. It'll get fixed. I love all the "Be a man!" comments. Very manly. __________________ Current: Panerai 63C, 112E, 417M Past:Panerai 312M, 359M, 24A, 416M, 000K, 112K, 24D

2 July 2014, 10:18 AM	#39
GradyPhilpott 2024 SubLV41 Pledge Member Join Date: Sep 2008 Location: New Mexico Watch: Seiko #SRK047 Posts: 34,460	Would it be too much to ask if you could post a picture of your Sub? __________________ JJ Inaugural TRF $50 Watch Challenge Winner

2 July 2014, 12:15 PM	#40
Andad 2024 SubLV41 Pledge Member Join Date: Nov 2006 Real Name: Eddie Location: Australia Watch: A few. Posts: 37,544	I'm with Larry on this. Take your Rolex back to where you bought it. Explain the situation. After repairs THEN join The Rolex Forums and tell us about the outcome. Looks to me that all you have done so far is guess the outcome without even discussing it with the AD. Banging on as a first poster about how unhappy you are and your entitlements etc. will not fix the situation you have and in some ways may be detrimental to you should you take some of the advice you have been given. I had a problem with winding a 14060M six months after I bought second hand from the States. It was a K**, it was 6 years old and had been serviced in the States 14 months before I bought it. I took it to the RSC in Melbourne and they fixed it for free and posted the watch back to me (in another State) at no charge. As for the age of the watch I am sure that are a lot of members here who would jump at the chance of buying a BNIB 14060M. Such is the popularity of this model. Welcome to the Forum Doc. __________________ E

2 July 2014, 12:49 PM	#43
lipjin "TRF" Member Join Date: Apr 2013 Location: HK Watch: AP ROC, Nautilus Posts: 1,657	Sounds like it's misrepresented by the AD - perhaps the mainspring broke but a quick trip to RSC and watch will be as good as new. Sorry to hear it - any compensation should be discussed with your AD IMHO Best of luck and don't let this sour you on Rolex! __________________ "We must use time wisely and forever realize that the time is always ripe to do right" -Nelson Mandela "It is not our abilities that show what we truly are. It is our choices" -Dumbledore Instagram: horolj_

3 July 2014, 11:22 AM	#56
rg9390 "TRF" Member Join Date: Jun 2014 Location: Sydney, HK Watch: BB58 Blue Posts: 471	Glad to know its fixed. Post a pic of the leather wallet RSC offered to you! __________________ Patek Philippe \| Audemars Piguet \| Vacheron Constantin \| Rolex \| Tudor \| Grand Seiko \| Baume & Mercier \| Bamford London \| Studio Underd0g \| Swatch x Omega \| Swatch x Blancpain \| Casio

2 July 2014, 06:15 AM	#31
vitalsignsrn "TRF" Member Join Date: Jul 2013 Real Name: Judy Location: Ontario Watch: 116234 - 14060M Posts: 4,607	There were 3 AD's that had the 14060M in stock, that I knew of... 1. La Difference 2. Humbertown 3. Knarr Oakville.. The OP can send you a PM Chris.. ;-) I dont know what to tell you other than to take the watch in and explain whats going on with it. They most likely aren't going to provide a new watch, sadly to say. As most have said, the warranty will cover it. Smile..it will be ok. :-)

2 July 2014, 07:29 AM	#33
strongarms "TRF" Member Join Date: May 2012 Real Name: John Paul Location: Katy TX Watch: Sub/Speedy Posts: 144	My 14060M quit winding and I couldn't move the hands backwards. To top it off, there was something loose in the movement. The watch is worn probably twice a month in the rotation and is in great condition. With less than 2 months remaining on the original factory warranty, I dropped it off at RSC Dallas....Received it back in just over 2 weeks, it was obviously repaired and a full service performed. NO. BIG. DEAL. Even received a cool travel pouch.

2 July 2014, 09:24 AM	#37
hawg "TRF" Member Join Date: Jun 2008 Location: Saskatchewan Posts: 263	What GTC said.

2 July 2014, 10:13 AM	#38
btinl 2024 Pledge Member Join Date: Aug 2010 Location: . Watch: on my wrist Posts: 1,973	Chances are the AD won't be able to get you another Bnib 14060m. Just send it off for repair.

2 July 2014, 01:13 PM	#45
Subdoc "TRF" Member Join Date: Feb 2014 Location: Canada Posts: 49	Thanks for all the comments. The reason why I posted before going to the AD is my watch broke on saturday, AD close sunday, monday, tuesday. I was kind of stuck with no-one I could really talk to. I'll bring it in tomorrow morning and let you all know about the outcome.

3 July 2014, 10:08 AM	#48
Subdoc "TRF" Member Join Date: Feb 2014 Location: Canada Posts: 49	update... i went to my AD today, they were quite rude and not helpful. They said there's nothing they can do but ship my watch to the RSC with no estimate on how long it would take to get fixed. They then said maybe I should go to the RSC directly to see what they can do. I went to the RSC and wow was I pleased... watchmaker took my watch in, told me it was a loose screw and it would take 20-30min to fix. Ended up replacing the screw, polishing up the watch and now looks brand new. They even threw in a free leather wallet. Watch looks and works great now. I will never deal with or buy anything from this AD in the future.

3 July 2014, 11:32 AM	#58
Presa canary "TRF" Member Join Date: Dec 2012 Real Name: Justin Location: Pa Watch: Explorer ii Posts: 3,155	I love donuts. Welcome op.

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