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Tyl3r · 24 February 2015, 02:02 PM

Hello All,

I purchased a brand new Daytona the other day at an AD. Toward the end of the purchase an employee of the store asked if I wanted the bracelet sized. I said I did. However, I mentioned that dealers have scuffed/stripped my bracelet screws in the past. His response, Rolex screws are difficult to get out.

At this point my heart is racing. What kind of response is that? I hesitantly hand over my brand new Rolex for sizing. When I get it back, I look at the screws and they are severely damaged. I was thinking what the heck did I just do.

Am I being too OCD? I plan on going to the NY RSC this week. What should I expect from them? Will the screw they replace be flush with the link like they come from the factory? Should I just absorb the cost and purchase new links?

Thank you,
Tyler

EDIT: I just found out that the person who sized the bracelet was not the owner.

Old Expat Beast · 24 February 2015, 02:06 PM

Not sure where you stand with RSC, since the AD messed it up. It's not really a warranty issue. AD should make it right.

Tyl3r · 24 February 2015, 02:09 PM

Quote:

Originally Posted by Old Expat Beast

Not sure where you stand with RSC, since the AD messed it up. It's not really a warranty issue. AD should make it right.

I thought about that. However, I feel it's too late. He did kind of warn me and I walked out without saying anything even after the damage.

707soldier · 24 February 2015, 02:10 PM

Sorry to hear, the AD should make it right.

btinl · 24 February 2015, 02:12 PM

I never let the AD size my bracelet. It's easy to do on your own.

Old Expat Beast · 24 February 2015, 02:15 PM

Quote:

Originally Posted by Tyl3r

I thought about that. However, I feel it's too late. He did kind of warn me and I walked out without saying anything even after the damage.

Did he scratch the sides of the links, too? Any chance of a photo? New screws might do it, and those you can probably get for free from the AD, under the circumstances.

Punishher7 · 24 February 2015, 02:17 PM

Wow that is terrible. I just took my brand new sub in for sizing at an AD that I did not buy from. I was pleasantly surprised when I got it back with zero damage to the screws and free of charge. I will be giving them business in the near future!

Tyl3r · 24 February 2015, 02:23 PM

Quote:

Originally Posted by Old Expat Beast

Did he scratch the sides of the links, too? Any chance of a photo? New screws might do it, and those you can probably get for free from the AD, under the circumstances.

Luckily he only destroyed the screws. Ironically RSC is closer to me than the AD. And even if he were to have the screws, what good would he do me lol? He can't properly size a bracelet. Thank you for your advice. I'm not sure why he had to mess with two of the screws on one side (pictured below) and one on the other.

Old Expat Beast · 24 February 2015, 02:26 PM

Quote:

Originally Posted by Tyl3r

Luckily he only destroyed the screws. Ironically RSC is closer to me than the AD. And even if he were to have the screws, what good would he do me lol? He can't properly size a bracelet. Thank you for your advice. I'm not sure why he had to mess with two of the screws on one side (pictured below) and one on the other.

That is bad. I'm not even sure that the one on the left can still be unscrewed. Ok, go to RSC, explain what happened, and maybe they will fix it. That's my advice anyway. Good luck, and let us know how it goes.

Tyl3r · 24 February 2015, 02:28 PM

Quote:

Originally Posted by Old Expat Beast

That is bad. I'm not even sure that the one on the left can still be unscrewed. Ok, go to RSC, explain what happened, and maybe they will fix it. That's my advice anyway. Good luck, and let us know how it goes.

Thanks again. It reassuring to know RSC can resolve the issue. It's been driving me crazy. I have a beautiful watch and all I do is stare at that screw.

MBYSF · 24 February 2015, 02:29 PM

Wow that should be remedied by your AD immediately. There is NO reason that should have happened to you. Take it back to them at your earliest convenience and let them know of your unhappiness.

Hope you get it looking new again soon!

Good luck

seand442 · 24 February 2015, 02:29 PM

Holy hell. I would be pissed. I would see if the AD is willing/able to source some screws that aren't messed up and swap them and screw them in myself. If not, I would write a strongly worded letter to RUSA describing the incompetency of one of their AD's. Either they screwed it up and knew it, or had no clue what they were doing and did it anyway. Unacceptable, either way.

waQstar · 24 February 2015, 02:33 PM

Unbelievable, this should have been a a good enough reason to cancel the transaction and never go back to this AD.

I'm hoping RSC would take care of it no charge, best of luck!

rowelex · 24 February 2015, 02:34 PM

If that is true, then every watch adjusted at AD would be buggered up like this. I would go back and raise some he!!

CWIN · 24 February 2015, 02:38 PM

I'm always amazed when I here of ads mangling screws ect. It's not rocket science. Sorry it turned out that way. I would ask the AD to rectify the situation and invest in a proper screwdriver. Very easy to do yourself.

scott k · 24 February 2015, 02:38 PM

That is a supreme hack job....

Mis3 · 24 February 2015, 02:41 PM

Quote:

Originally Posted by MBYSF

Wow that should be remedied by your AD immediately. There is NO reason that should have happened to you. Take it back to them at your earliest convenience and let them know of your unhappiness.

I, for one, would not let this AD touch my watch again to avoid further damages.
I will go straight to the RSC.

tjjma · 24 February 2015, 02:46 PM

This might be the right post to say O.M.G.

That's total incompetence. I had one link removed from my bracelet by my AD and afterwards I'd asked how the head of the screw look like it was never touched. The trick is heat which loosens the loctite and the breakaway torque is minimal. Otherwise he said that's why people break the head of the screw off or round off the phillips section.

There was another post on applying/removing loctite approx. couple weeks ago. Heat should only applied to that local area on the link. The heating machine my AD used was something similar to what my optometrist used to heat temples on eyeglasses for shaping.

Danny83 · 24 February 2015, 02:47 PM

Rsc would give them to you for free,also buy your own tool

hanybad · 24 February 2015, 02:47 PM

Holly, I can do a better job than this all you need is a well made screwdriver and some tape, does the AD have his own watchmaker?
Good luck at RSC they should take care of those screws.

jandr272 · 24 February 2015, 02:48 PM

Go raise holy heck at the dealer. Make it awkward for other customers in there... they damaged your property. If they don't fix it immediately and completely, make sure they know you will be filing complaints with Rolex USA, the BBB, etc. That is ridiculous!

ec51 · 24 February 2015, 02:49 PM

Quote:

Originally Posted by Mis3

I, for one, would not let this AD touch my watch again to avoid further damages.

I will go straight to the RSC.

I love how most seem to think the RSC is some magical place filled with fairy tales and unicorns.

Do it yourself. It's just a matter of using the correct screwdriver.

That is just a lazy hackjob. Sorry op.

ec51 · 24 February 2015, 02:51 PM

Quote:

Originally Posted by jandr272

Go raise holy heck at the dealer. Make it awkward for other customers in there...

Greattttt advice....

kilyung · 24 February 2015, 02:54 PM

btinl · 24 February 2015, 02:55 PM

Looks like he used the wrong sized screwdriver

Tyl3r · 24 February 2015, 02:56 PM

And here I was thinking I was overreacting. Haha you guys are great. Thanks for all the support. I'll go to RSC this week and let you all know how it goes. Also, I won't be confronting the AD unless the RSC charges me. It's just not worth it. I expect perfection even if that means purchasing new links.

lapince · 24 February 2015, 03:00 PM

That sucks, when I got my Patek 5712 sized the watchmaster at Wempe in Paris actually broke his screwdriver taking out one screw, I thought my heart would stop then and there, but miraculously the was no damage to the screws or the links, when I saw that thing break in 2 I thought there would be a huge dent or scratch on at least one link but no...

waQstar · 24 February 2015, 03:01 PM

Quote:

Originally Posted by Tyl3r

And here I was thinking I was overreacting. Haha you guys are great. Thanks for all the support. I'll go to RSC this week and let you all know how it goes. Also, I won't be confronting the AD unless the RSC charges me. It's just not worth it. I expect perfection even if that means purchasing new links.

but please oust this AD so no one else hears the owner say, rolex screws are difficult to get out.

lapince · 24 February 2015, 03:03 PM

My Paris Rolex AD were I got sized all my Rolexes always did a perfect job, seems to me your AD didn't have the right screwdriver for the job, probably not large enough, I mean to screw up, literally, 3 screws like that is crazy...

tjbender · 24 February 2015, 03:03 PM

That's real bad! I would rip the ad a new one and as stated above make it real awkward for the other customers. Not only would I be looking for him to make it right I would be looking for some sort of make good.

24 February 2015, 02:02 PM	#1
Tyl3r "TRF" Member Join Date: Oct 2014 Real Name: Tyler Location: Long Island, NY Posts: 225	AD Incompetence Hello All, I purchased a brand new Daytona the other day at an AD. Toward the end of the purchase an employee of the store asked if I wanted the bracelet sized. I said I did. However, I mentioned that dealers have scuffed/stripped my bracelet screws in the past. His response, Rolex screws are difficult to get out. At this point my heart is racing. What kind of response is that? I hesitantly hand over my brand new Rolex for sizing. When I get it back, I look at the screws and they are severely damaged. I was thinking what the heck did I just do. Am I being too OCD? I plan on going to the NY RSC this week. What should I expect from them? Will the screw they replace be flush with the link like they come from the factory? Should I just absorb the cost and purchase new links? Thank you, Tyler EDIT: I just found out that the person who sized the bracelet was not the owner.

24 February 2015, 02:29 PM	#12
seand442 "TRF" Member Join Date: Apr 2007 Location: Earth Watch: 116610 Posts: 3,455	Holy hell. I would be pissed. I would see if the AD is willing/able to source some screws that aren't messed up and swap them and screw them in myself. If not, I would write a strongly worded letter to RUSA describing the incompetency of one of their AD's. Either they screwed it up and knew it, or had no clue what they were doing and did it anyway. Unacceptable, either way. __________________ NEVER ARGUE WITH AN IDIOT. FIRST THEY WILL DRAG YOU DOWN TO THEIR LEVEL. THEN, THEY WILL BEAT YOU WITH EXPERIENCE.

24 February 2015, 02:33 PM	#13
waQstar "TRF" Member Join Date: Jun 2012 Real Name: Walter A. Location: Sunny California Watch: 16760 Posts: 2,629	Unbelievable, this should have been a a good enough reason to cancel the transaction and never go back to this AD. I'm hoping RSC would take care of it no charge, best of luck! __________________ Our shadows taller than our soul........

24 February 2015, 02:38 PM	#15
CWIN "TRF" Member Join Date: Jun 2013 Real Name: Chris Location: San Diego Watch: Patek, AP, Rolex Posts: 4,449	I'm always amazed when I here of ads mangling screws ect. It's not rocket science. Sorry it turned out that way. I would ask the AD to rectify the situation and invest in a proper screwdriver. Very easy to do yourself. __________________ *Instagram* @cwin

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24 February 2015, 02:06 PM	#2
Old Expat Beast TRF Moderator & 2024 SubLV41 Patron Join Date: Jul 2013 Real Name: Adam Location: Far East Watch: Golden Tuna Posts: 28,826	Not sure where you stand with RSC, since the AD messed it up. It's not really a warranty issue. AD should make it right.

24 February 2015, 02:10 PM	#4
707soldier "TRF" Member Join Date: Nov 2007 Real Name: 707soldier Location: California, USA Watch: ROLEX USA Posts: 522	Sorry to hear, the AD should make it right.

24 February 2015, 02:12 PM	#5
btinl 2024 Pledge Member Join Date: Aug 2010 Location: . Watch: on my wrist Posts: 1,973	I never let the AD size my bracelet. It's easy to do on your own.

24 February 2015, 02:17 PM	#7
Punishher7 "TRF" Member Join Date: Feb 2015 Location: WA Watch: SubC/Pelagos Posts: 512	Wow that is terrible. I just took my brand new sub in for sizing at an AD that I did not buy from. I was pleasantly surprised when I got it back with zero damage to the screws and free of charge. I will be giving them business in the near future!

24 February 2015, 02:29 PM	#11
MBYSF "TRF" Member Join Date: Oct 2014 Location: LA / HI Watch: Rolex / Patek Posts: 475	Wow that should be remedied by your AD immediately. There is NO reason that should have happened to you. Take it back to them at your earliest convenience and let them know of your unhappiness. Hope you get it looking new again soon! Good luck

24 February 2015, 02:34 PM	#14
rowelex "TRF" Member Join Date: Mar 2014 Location: Houston Texas Posts: 11	If that is true, then every watch adjusted at AD would be buggered up like this. I would go back and raise some he!!

24 February 2015, 02:38 PM	#16
scott k "TRF" Member Join Date: Apr 2012 Location: Seal Beach, calif Posts: 183	That is a supreme hack job....

24 February 2015, 02:46 PM	#18
tjjma "TRF" Member Join Date: Dec 2014 Location: San Francisco Posts: 237	This might be the right post to say O.M.G. That's total incompetence. I had one link removed from my bracelet by my AD and afterwards I'd asked how the head of the screw look like it was never touched. The trick is heat which loosens the loctite and the breakaway torque is minimal. Otherwise he said that's why people break the head of the screw off or round off the phillips section. There was another post on applying/removing loctite approx. couple weeks ago. Heat should only applied to that local area on the link. The heating machine my AD used was something similar to what my optometrist used to heat temples on eyeglasses for shaping.

24 February 2015, 02:47 PM	#19
Danny83 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2013 Real Name: Danny Location: Bay Area CA Watch: Yellow Gold Posts: 20,314	Rsc would give them to you for free,also buy your own tool

24 February 2015, 02:47 PM	#20
hanybad "TRF" Member Join Date: Feb 2010 Real Name: Hany Location: Canada Watch: 116523,116710,5513 Posts: 529	Holly, I can do a better job than this all you need is a well made screwdriver and some tape, does the AD have his own watchmaker? Good luck at RSC they should take care of those screws.

24 February 2015, 02:48 PM	#21
jandr272 "TRF" Member Join Date: Dec 2014 Real Name: James Location: Charlotte, NC Posts: 134	Go raise holy heck at the dealer. Make it awkward for other customers in there... they damaged your property. If they don't fix it immediately and completely, make sure they know you will be filing complaints with Rolex USA, the BBB, etc. That is ridiculous!

24 February 2015, 02:54 PM	#24
kilyung 2024 SubLV41 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,940

24 February 2015, 02:55 PM	#25
btinl 2024 Pledge Member Join Date: Aug 2010 Location: . Watch: on my wrist Posts: 1,973	Looks like he used the wrong sized screwdriver

24 February 2015, 02:56 PM	#26
Tyl3r "TRF" Member Join Date: Oct 2014 Real Name: Tyler Location: Long Island, NY Posts: 225	And here I was thinking I was overreacting. Haha you guys are great. Thanks for all the support. I'll go to RSC this week and let you all know how it goes. Also, I won't be confronting the AD unless the RSC charges me. It's just not worth it. I expect perfection even if that means purchasing new links.

24 February 2015, 03:00 PM	#27
lapince "TRF" Member Join Date: Jun 2013 Location: Mars Watch: 5712 Posts: 11,509	That sucks, when I got my Patek 5712 sized the watchmaster at Wempe in Paris actually broke his screwdriver taking out one screw, I thought my heart would stop then and there, but miraculously the was no damage to the screws or the links, when I saw that thing break in 2 I thought there would be a huge dent or scratch on at least one link but no...

24 February 2015, 03:03 PM	#29
lapince "TRF" Member Join Date: Jun 2013 Location: Mars Watch: 5712 Posts: 11,509	My Paris Rolex AD were I got sized all my Rolexes always did a perfect job, seems to me your AD didn't have the right screwdriver for the job, probably not large enough, I mean to screw up, literally, 3 screws like that is crazy...

24 February 2015, 03:03 PM	#30
tjbender 2024 Pledge Member Join Date: Sep 2011 Real Name: Tim Location: SF Bay Area Posts: 2,428	That's real bad! I would rip the ad a new one and as stated above make it real awkward for the other customers. Not only would I be looking for him to make it right I would be looking for some sort of make good.

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