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Old 24 June 2016, 09:55 PM   #1
lapince
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Cracked ceramic case update

Hi all,

For those who followed or didn't, my chipped or most likely cracked ceramic case had been sent to Le Brassus, they contacted me today to apologize for the delay, about 2 months, but they had to conduct many tests on it, and they will give me back the watch repaired in mid August, at AP's expense.

Since you can't repair ceramic that only means a new case, I wrote them back saying I would like to know what were the reasons for this happening, but would understand if they preferred to keep it confidential, since no shock was involved the only reason must have been a not very well made ceramic case.

I will update if I get any other details on the reasons.

So once again their reputation is verified, they didn't one second do what other brands might have done, imply that it was due to a shock or another wrongdoing on my part.

Would have liked to have it for the beach in Odessa this summer, but I will have it for the next holidays.

Good point for AP on this one you can buy knowing they will fix most problems, not the case of all brands, some have a terrible reputation in this kind of situation

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Old 24 June 2016, 10:09 PM   #2
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That's good news. I would still clarify with them what they mean by "fixing" it. Is it really a new case or not?
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Old 24 June 2016, 10:14 PM   #3
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Good to hear. Would not have expected anything less from AP.
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Old 24 June 2016, 10:50 PM   #4
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fantastic news! has to be a happy day for you.
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Old 24 June 2016, 11:37 PM   #5
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I think it's great that they didn't question your care taking manners.
Teething pains with ceramic has perhaps surfaced other instances of this type.


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Old 24 June 2016, 11:39 PM   #6
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Which ceramic ap watch is this if you dont mind sharing with us?
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Old 25 June 2016, 01:37 AM   #7
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Glad to hear AP is taking good care of it. Hope it gets resolve soon and you get your timepiece back. I am also curious to know what could have caused the crack.
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Old 25 June 2016, 02:07 AM   #8
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Which ceramic ap watch is this if you dont mind sharing with us?
he's got the black ceramic diver..
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Old 25 June 2016, 03:16 AM   #9
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Great to hear!
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Old 25 June 2016, 04:28 AM   #10
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Great news Arnaud! Fantastic.
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Old 25 June 2016, 04:32 AM   #11
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Where did it crack? Can we see some pictures?
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Old 25 June 2016, 05:47 AM   #12
lapince
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Good to hear. Would not have expected anything less from AP.
Was also expecting this outcome

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fantastic news! has to be a happy day for you.
Yeah it's great, even if I will get it only in 3 months, it will be ready mid August but I am coming to France only end of September, and I don't want them to ship it to Odessa

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I think it's great that they didn't question your care taking manners.
Teething pains with ceramic has perhaps surfaced other instances of this type.
Sent from my iPhone using Tapatalk
Well seeing where the crack is and that the rest of the watch is spotless it would have been hard ro question my responsability in the matter

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Glad to hear AP is taking good care of it. Hope it gets resolve soon and you get your timepiece back. I am also curious to know what could have caused the crack.
Thanks Ben, yep I would really like to know but something tells me they will want to keep that part secret, IMO it's just a defective ceramic case, can't imagine any other explanation...

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That's good news. I would still clarify with them what they mean by "fixing" it. Is it really a new case or not?
Well since you can't fix ceramic it can only be this, I will ask though but can't imagine anything else

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Great to hear!
Thanks Alex

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Great news Arnaud! Fantastic.
Thanks Tom

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Where did it crack? Can we see some pictures?
Here you go, see the white thing between the rubber under the bezel and the crown guard, basically the most protected part of the case
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Old 25 June 2016, 05:58 AM   #13
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Such an odd place for the crack to occur. Glad to hear that AP is taking care of the watch!
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Old 25 June 2016, 06:03 AM   #14
lapince
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Yes I agree and so did the director and watchmaker of the AP boutique...
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Old 25 June 2016, 10:51 AM   #15
eonflux
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Great news!
Glad you were taken care of
Hope your watch is returned even more quickly than estimated
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Old 25 June 2016, 11:08 AM   #16
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Great news, a sense of relief I'm sure
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Old 25 June 2016, 11:27 AM   #17
lapince
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Great news!
Glad you were taken care of
Hope your watch is returned even more quickly than estimated
Thanks man

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Great news, a sense of relief I'm sure
Of course, even if I was sure of my good right and that the watch didn't suffer any shock there was a possibility that they would say i did have some responsibility in it, which is clearly not the case, would still like to know how the most protected part of the case cracked, they were really surprised in the boutique when they saw this...
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Old 25 June 2016, 11:29 AM   #18
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Old 25 June 2016, 11:36 AM   #19
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I am happy for you they are covering it but they way everyone feels ceramic is a great solution to avoid damage, I would like to know what caused the crack in the case.
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Old 25 June 2016, 01:56 PM   #20
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I am happy for you they are covering it but they way everyone feels ceramic is a great solution to avoid damage, I would like to know what caused the crack in the case.
I would also but I think it was a defective case in the first place
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Old 25 June 2016, 02:19 PM   #21
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Cracked ceramic case update

Glad you got this under control!
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Old 25 June 2016, 09:03 PM   #22
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Good news. Good to see AP takes 2 months to pop a movement into a new case!! Thought only PP was rubbish at service times!
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Old 26 June 2016, 04:03 AM   #23
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Super odd indeed. Glad AP took care of it.
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Old 26 June 2016, 08:03 AM   #24
lapince
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Glad you got this under control!
Very easy to control as from the beginning they. Got that I couldn't have made the damage, where it's located it's 99.99% impossible

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Good news. Good to see AP takes 2 months to pop a movement into a new case!! Thought only PP was rubbish at service times!
well if they don't have one in stock they need to make it, could explain the delay

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Super odd indeed. Glad AP took care of it.
Except from taking a super thin screwdriver, putting the tip there and hitting the handle with a hammer, or defective case I can't imagine anything other which could have done that
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Old 26 June 2016, 10:48 AM   #25
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^
I'd be highly surprised if they didn't have a number of cases and bezels for the FC & Ceramic sitting in the spares drawer.
It wouldn't be cost effective to make them singley, as required — they'd make them in a batch.
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Old 26 June 2016, 12:34 PM   #26
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Good to hear. Would not have expected anything less from AP.
How about a case that didn't crack?


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Why a ceramic case anyway? What's the advantage?
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Old 26 June 2016, 01:33 PM   #27
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Cracked ceramic case update

Having dealt with ceramics in my field, it could have originated from the hole in the case for the pusher. A micro crack could have developed during manufacturing and some kind of stress caused it to crack. This is only speculation.
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Old 26 June 2016, 09:39 PM   #28
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How about a case that didn't crack?


.
Why a ceramic case anyway? What's the advantage?
Mine didn't crack...This is first one I have ever read about that had a flaw. AP makes amazing ceramic watches with superb brushed finishing. So why ceramic? Because it looks and feels amazing!

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Old 26 June 2016, 09:47 PM   #29
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^
I'd be highly surprised if they didn't have a number of cases and bezels for the FC & Ceramic sitting in the spares drawer.
It wouldn't be cost effective to make them singley, as required — they'd make them in a batch.
They are waiting for a less cracked one to arrive so they can recondition and use for Lapince!!
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Old 27 June 2016, 12:14 AM   #30
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How about a case that didn't crack?


.
Why a ceramic case anyway? What's the advantage?
So you never had any issues with anything? Good for you.
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