ADs selling Daytonas

[Speed]

Originally Posted by rod727

Agreed......as a business owner you always want to be gaining new customers and taking good care of those who have helped you build the business. It would have been appropriate to simply say " would you allow me to take your contact information and I can call you when one becomes available" with the understanding it may take some time. The AD's statement could be construed as "my money is not good enough" and it's simply easier to not even go down the path of how he is allocating stock.

This.

Although I am sure the sales associate turnover is such that no one at Turdneau could think even semi- long term. These folks must simply be looking to end of a particular month or fighting for commish on sales to VIPs.

[bdex75]

Originally Posted by UmichNJ

Agreed, certainly shouldn't have said it that way.


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Agree. I would keep searching for an AD that enjoys building new relationships. Preferably not a chain.

And I also agree it is called earned empowerment.

If you want to be one of the few lucky ones that gets a watch that Rolex (or any other mfr) is limiting the flow of when it is new and hot you need to have some relationship capital.

Amazing to me how many people (not this particular OP) come on here and slam all AD's with a broad brush but then complain that they won't sell them the hottest watch in the world right now at msrp???? Or that the TS are charging a 50%++ premium. The AD never really knows when a regular is going to come in looking for a Daytona and they want to be able to easily oblige. It is a perk for doing all the other business with them.


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[Gotgolf52]

I am a business owner and I always treating my VIP with utmost respect and building a happy healthy relationship. I must cater to their needs at all cost, they will alway get the best available products on the shelf bc they are very important to the growth of my business. If I have a one hitter to the shop, I will treat them with respect and also cater to their needs. However, if I only have ONE item and both want it, I will make it very clear that my VIP will get it first. You can hate me for it, but I value returning, no hassle customers.

[clb521]

I guess my original point was that its a bitter pill to swallow and kinda insulting to hear someone tell you they have something that they wont sell you just cause you havent spent a ton of money there. I get its common practice but it does suck.

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[Tique DDS]

Originally Posted by clb521

I guess my original point was that its a bitter pill to swallow and kinda insulting to hear someone tell you they have something that they wont sell you just cause you havent spent a ton of money there. I get its common practice but it does suck.

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X2


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[clb521]

I think I would rather have a dealer lie to me and say they dont have when they do than say yes I have it but no you can't buy it or no I dont have it and even if i did you cant buy it.

Yes I agree that you should take care of good customers but how you handle the rest of us is just as important. IMHO

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[m1911a1]

Simply a case of truly amateur sales people.
In Switzerland, when you inquire about a scarce watch, typically the salespeople are more apologetic in their response.
They also treat you like you are the only customer in the world.
Simple stuff really....

[clb521]

Also what constitutes being a good customer to be able to buy a daytona? Having spent 30 or 40k? Or do you have to have to spend 100k or more? Outside of rolexes I dont buy any other jewelery. Even if I bought all my rolexes at one dealer I still wouldnt be considered a good customer to have them hold a daytona for me.

I guess thats why I buy from people from this forum and not dealers.

As Groucho Marx used to say.

"I would never want to join a club that would have me as a member"

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[KarlS]

Originally Posted by UmichNJ

What's wrong with AD's rewarding loyal customers? Most good businesses focus on repeat customers and I don't see why this is any different. I got my Daytona-C from Tourneau - made the call and had the white face in 24 hours.


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I think AD's perfectly entitled to reward high roller customers as a thank you. But I think if I dropped 6 figures in an AD and they gave a watch I wanted to staff or friends before me I would be irritated!

[clb521]

Originally Posted by KarlS

I think AD's perfectly entitled to reward high roller customers as a thank you. But I think if I dropped 6 figures in an AD and they gave a watch I wanted to staff or friends before me I would be irritated!

Like I said. I understand but some ADs have a rude way of communicating it. Honesty isnt always the best policy. If they are holding a product for VIP customer then tell the non VIP customer sorry we dont have it in stock. Dont tell them we wont sell it to you cause your not special enough.

Just have a better way of telling customers is all I'm saying.

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[clintfca]

Originally Posted by Gotgolf52

I am a business owner and I always treating my VIP with utmost respect and building a happy healthy relationship. I must cater to their needs at all cost, they will alway get the best available products on the shelf bc they are very important to the growth of my business. If I have a one hitter to the shop, I will treat them with respect and also cater to their needs. However, if I only have ONE item and both want it, I will make it very clear that my VIP will get it first. You can hate me for it, but I value returning, no hassle customers.

Absolutely no qualms about that business practice. But according to the OP, it's just the way that sentiment is communicated. If communicated better I may feel inclined to look at another product or decide to come back again at a later time. But if I'm given the impression that my dollars not are even welcomed there in the first place I think that's just poor salesmanship.

[clb521]

Originally Posted by clintfca

Absolutely no qualms about that business practice. But according to the OP, it's just the way that sentiment is communicated. If communicated better I may feel inclined to look at another product or decide to come back again at a later time. But if I'm given the impression that my dollars not are even welcomed there in the first place I think that's just poor salesmanship.

My feelings exactly.

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[clb521]

IMO telling a customer he can't buy something is worse than not offering a discount. I had one dealer tell me they had an SS daytona in the safe buy only took it out for the VIP customers. Well guess what I won't be buying from you.

Salesmen think this makes customers envious but in reality it just annoys them.

The sad part was it wasnt even the new daytona it was an older one.

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[Gotgolf52]

Originally Posted by clintfca

Absolutely no qualms about that business practice. But according to the OP, it's just the way that sentiment is communicated. If communicated better I may feel inclined to look at another product or decide to come back again at a later time. But if I'm given the impression that my dollars not are even welcomed there in the first place I think that's just poor salesmanship.

I agree bud, in the line of customer service there are zero tolerance for rudeness. You alway have to treat everyone with respect and sometimes you have to lie that you don't have item in stock knowingly you're saving it for your best clients. It is sucks but it's quite common in most business practice.

[clb521]

Originally Posted by Gotgolf52

I agree bud, in the line of customer service there are zero tolerance for rudeness. You alway have to treat everyone with respect and sometimes you have to lie that you don't have item in stock knowingly you're saving it for your best clients. It is sucks but it's quite common in most business practice.

I've been in sales and lieing is part of the business. Sales people will say anything to make a deal. Unfortunately sometimes theres too much lieing to get the deal.

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[scooba]

Originally Posted by Gotgolf52

I am a business owner and I always treating my VIP with utmost respect and building a happy healthy relationship. I must cater to their needs at all cost, they will alway get the best available products on the shelf bc they are very important to the growth of my business. If I have a one hitter to the shop, I will treat them with respect and also cater to their needs. However, if I only have ONE item and both want it, I will make it very clear that my VIP will get it first. You can hate me for it, but I value returning, no hassle customers.

Exactly this, I have no Axe to grind with anybody on here , I have used my AD for 23 years and have purchased around 25 watches maybe more from Ash in person ,Why wouldn't a AD supply his regular client s first . It just makes sense, I paid list for mine exactly what a first time buyer would pay , I just don't have to wait several years to own it.

[Gotgolf52]

Originally Posted by KarlS

I think AD's perfectly entitled to reward high roller customers as a thank you. But I think if I dropped 6 figures in an AD and they gave a watch I wanted to staff or friends before me I would be irritated!

I spoke to a local Ben Bridge boutique GM and he said "no employee or manager allow to have any SS Daytona and it's not even on the display case because they want to call their VIP customers first. VIP clients also have the pick on their rare watches like 116520/116500. Same thing about Porsche dealership with their GT cars, the 918 customers who spent $1 million for their car will have their first choice then their regular returning customers. If you didn't have any establish relationships with Porsche, you can't get your hand on their GT cars even with the cash. It's frustrating I know.

[clb521]

Originally Posted by Gotgolf52

I spoke to a local Ben Bridge boutique GM and he said "no employee or manager allow to have any SS Daytona and it's not even on the display case because they want to call their VIP customers first. VIP clients also have the pick on their rare watches like 116520/116500. Same thing about Porsche dealership with their GT cars, the 918 customers who spent $1 million for their car will have their first choice then their regular returning customers. If you didn't have any establish relationships with Porsche, you can't get your hand on their GT cars even with the cash. It's frustrating I know.

Why can't a dealer just say we dont have a daytona in stock. Is that so hard?

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[Speed]

Originally Posted by clb521

Why can't a dealer just say we dont have a daytona in stock. Is that so hard?

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All I can think of is they somehow want you to buy other product as you aspire to reach the exalted VIP status. But as I implied in my last post - that's crap.

In my mind, to be a VIP - especially at Turdneau - you really don't care about knowledgeable service...and you truly have money to burn on new product. If so, more power to you.

I dont even like to go into a Turdneau to browse anymore. I tried to get a sales associate to order a $400 OEM strap for a Zenith as they carry the brand. Could never get a returned call - and no one would help me after I told them I spoke to "Bob" but he won't call me back.

If you can't handle a "little" transaction, fat chance I'd trust you with a big one!

[WAK4]

I'm sure if they had unlimited stock, they'd take your money.

At least they are being honest and telling you up front to not count on one coming from them. Could it be delivered better? Absolutely. But it'd bother me more if they lied.

[speedmaster73]

Originally Posted by clb521

Just talked to a local AD and they told me that only prefered customers can buy the Daytonas when they have them in stock.

I know the new ones are hard to immpossible to get as well as the older one but man such a sad business practice. I have money you have product but wont sell it.

I know this is not uncommon but man I am glad our TS here don't have that attitude.

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thats because our trusted sellers are asking $6000 OVER msrp!!!!

they will sell to any fool willing overpay to be one of the 'first'

[speedmaster73]

also....i posted a thread about a month ago....daytonas won't be hard to get this time next year...sure, you might have to wait a month or 3 but thats it....im sure some 'rural' areas may wait a few months but MSRP is the ONLY $$$ amount to pay for the new daytona...