Sent Rolex to RSC for service, got a worrying response

[Gbahri]

Hello all, So i had this incident when I sent my rolex to the offical rsc for service since I have had it for 10 years and never serviced it. I am a lurker here but this incident made me sign up and post.

Originally I bought my rolex at a national AD brand new 10 years ago. I recently went to the same AD (but different city from original purchase since I have moved) to add a link since I have gained a few pounds in the past 10 years and the watch was getting a little tight. I gave them the extra link that was removed from my watch when it was first sized when I bought it 10 years ago. They told me their watchmaker is only there 2 days out of the week, so I left it with them and came back a week later after the link was added. Tried on the watch, it fit perfectly and then decided, that I should just send the rolex in for service since its never been serviced in 10 years.

Fast forward 4 weeks later I get a call for the repair prices from my AD and one of them is $60 to change a link that is not an official rolex link on the watch. Now I have never given this watch to anyone except for this one time to add a link. I explained this to the AD who is the same gentlemen that I spoke with when I brought it to add the link, he responded that he would not know how that would happen but said he will do me a favor and will cover the cost of the new link.

I have a feeling they didn't add the link I gave them, gave me a non official rolex link that looks similar and now got caught and are trying to cover themselves by just paying for it. What do you guys think? I don't care about the $60 dollars, what I worry about more is now I feel like I can not trust that AD anymore. Thoughts??

[Jcy90]

Very very strange.

[watchwatcher]

Originally Posted by Gbahri

I have a feeling they didn't add the link I gave them, gave me a non official rolex link that looks similar and now got caught and are trying to cover themselves by just paying for it.

That's what it sounds like.

[kilyung]

I never give my watches to the AD after the sale.

[Andad]

I think you hit the nail right on the head.

[AK797]

Doesn't sound good and why do they have fake links lying around if so?

[kauffee]

Weird story but I wouldn't give it much thought since they will cover the cost of the new link. A lot worse has happened at ADs if you spend enough time on this site.

[Al1969]

Why not send it directly to RSC yourself? The AD sounds deceitful and that'd be enough for me to pick it up my watch.
Perhaps, they're selling non-Rolex links/parts to unsuspecting customers.
Who's the AD?

[No SUBctitute]

So, if you ever give your Rolex back to a Rolex Authorized Dealer to do anything, not only do you have to worry about scratches, nicks, dings, tool marks, and the like, but you have to mark all of your removable links with a small scratch so you can verify that you get them back and aren't being given counterfeit links??? Disgusting behavior. Utterly disgusting.

I would ask to speak to the manager or owner and have a very serious, private conversation about what went on. They may not know it and might thank you for telling them. If they do know what went on, you are putting them on notice that you and tons of Rolex afficianados know about their ploy.

Name and shame!

Oh, and call the RSC, explain the situation, and see if they will make an exception and start dealing directly with you instead of the AD.

[Yvette]

I would talk with owner of the shop

[Ruud Van Driver]

I'd be worrying what else they did with my watch.

As long as they're covering the cost of the link, I wouldn't worry too much.

[Gbahri]

I was worried they did something else also but since its at Rolex and they didn't see anything makes me feel better.

The AD is Mayors Jewelers

[sensui]

Sounds like they just wanted to try their hand set an extra $60 on a sucker.

[Gbahri]

Originally Posted by sensui

Sounds like they just wanted to try their hand set an extra $60 on a sucker.

That may be it also, maybe they just made it up to get another $60. Didn't think about that.

[gtnator]

Did the same AD that you purchased the watch from, also sell you and install the extra link?


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[Gbahri]

Originally Posted by gtnator

Did the same AD that you purchased the watch from, also sell you and install the extra link?


Sent from my iPhone using Tapatalk

I bought the watch from Mayors that removed the link from the watch when they sized it on me and got the link added at Mayors however they are in different cities since I moved.

Only other option is the original Mayors replaced the link with a fake one and I never noticed.

[gtnator]

Talk to the owner(s) of both locations. Be serious and concerned, yet polite. Tell us what he/she says.


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[Tools]

Without seeing the actual service estimate from RSC we're just guessing.

It's just as likely that somebody saw the new link that looked different from the rest and made an assumption.

[Gbahri]

Originally Posted by Tools

Without seeing the actual service estimate from RSC we're just guessing.

It's just as likely that somebody saw the new link that looked different from the rest and made an assumption.

That is possible also! It does have 10 years difference in wear and tear so would look different!

[jeffgo888]

Originally Posted by Gbahri

I was worried they did something else also but since its at Rolex and they didn't see anything makes me feel better.

The AD is Mayors Jewelers

I used to live in Miami, and was familiar with Mayors.
They are really a reputable jeweler, spanning possibly 15+ years in the business, even more, never heard a negative word, but then again, things change of course.

Speak to the manager, and try to bring RSC into the loop. Its better to have all bases covered
thats what I would do

[dadonn2]

That's a bummer. Hopefully, if it's true, that it's just one shady person and can be dealt with.

[kingofthehill]

This situation does sound suspicious and, for the benefit of the broader Rolex/WIS community, I would personally advocate pursuing the matter with the AD's manager and the RSC; if they are engaged in such shady practices, they should be ejected from the AD network for all of their brands (IMHO) and prevented from causing loss to other customers. Of course, if they can pinpoint a single or few bad actors in their group then perhaps the action should be less severe, but ultimately it is the management's responsibility to have oversight of such things, even if it can be hard to do so. With that said, plenty of ADs do a good job, so I cannot see Rolex being interested in keeping one whose actions harm the brand.

[MonBK]

I don't get this.

Why would you risk something like this happening every time you go through an AD and on top of that pay more for the exact same service compared to sending it yourself to RSC?

[SpyShops718]

I would learn to change my own link. I don't like to leave my jewelry, watch, car and whatever else out of my site unless I have too.

[Shaky]

Lots of different factors in this once you start thinking about it.

I don't know this Mayors, but they seem like a big-ish reputable chain of jewellers who imo wouldn't risk their reputation over $60, but would the staff if they are on the take and selling off the proper links ???? Would they risk their job ?

Has someone at the RSC got it wrong in the first place ? If the link is visually different, have they jumped to conclusions.

I have to say that the offer by Mayors to soak up the cost for the link does seem to show some level of guilt/knowledge that the link is fake.

You either leave it at that or i would contact the RSC and try to find out which link is the odd one out and why and if they would check it again to see if it is indeed fake.

If they come back and say yes and it's the nice shinny one, then you have Mayors by the short and curlys. At that point I would be asking Mayors head office for the whole service to be paid for or I start creating. Forums, media, social media. Do they have a Facebook page.

I would turn their deceit into my benefit. They can deal with their own staff.

[nicha123]

wouldnt get stressed over $60.

[wytrader]

Originally Posted by Gbahri

I feel like I can not trust that AD anymore. Thoughts??

Problem solved no?
No one is forcing you to trust them.
Plenty of others around and RSC's for the major issues.

[brandrea]

Originally Posted by Gbahri

That is possible also! It does have 10 years difference in wear and tear so would look different!

Do you have the service estimate from RSC? Perhap it might say something specific.

[RHJ]

Just the fact they asked 60$ for a change is strange.. I asked to have inserted two links in my bracelet at Bucherer in Frankfurt, where I wasn't never before in my life. The watch wasn't acquired there! When I asked for the price of the service they said: "It was a pleasure being helpful ".
Tell this to your AD!

[mtgjr]

Originally Posted by kilyung

I never give my watches to the AD after the sale.

This. 1000 times, this.