Ouch

[1st amg]

Originally Posted by tng11

It went to Ottawa. From what I can see, they did a top notch job, every bit as good as Clearwater. They did an incredible job of removing some pretty deep scratches without impacting the sharp angles.

In fact, Clearwater is now referring Canadian owners to Ottawa (I asked Clearwater), and Canadian ADs are also sending them to Ottawa too. I was skeptical at first since Clearwater gets such a good reputation, but Ottawa SWS now has my vote of confidence.

Wow, that's fast, I stopped by there as I live in the city, he has a great service centre. He is also a gentleman

[HK Islandboy]

Originally Posted by tyler1980

congrats, that is about fastest turnaround time i have ever seen. My service experience was a disaster, but I'm getting a trip to Le Brassus out of it so I'm happy too

Not a bad outcome!

[HK Islandboy]

Originally Posted by tng11

16 days later...

She's back from a full service and refinish!


Again, much thanks to a very kind and helpful gentleman here who helped me lessen the sting of a full service and get it back in lightning fast time!

Amazing turnaround!

[tng11]

Originally Posted by SearChart

I highly doubt if there was actually something wrong with the chrono mechanism. I'd say it's more likely that the hand/bush did not have enough friction on the secondscounter pivot-end. Which makes it slip and change position if it resets, due to the force.

When the APSC received it initially, their assessment was that it would be an easy fix - just a dial and hand alignment. Once the dial came off, it was a different story - I was told that the wheel where the hand sat was bent and the movement was very dry. At that point I decided to go for the full service.

At any rate, I was extremely pleased with the job that the Ottawa APSC did, especially at breakneck speed and wouldn't hesitate to recommend them!

[srvrf]

Originally Posted by SearChart

I highly doubt if there was actually something wrong with the chrono mechanism. I'd say it's more likely that the hand/bush did not have enough friction on the secondscounter pivot-end. Which makes it slip and change position if it resets, due to the force.

Yeah it would have been interesting to see exactly when the minute hand changed. If the second hand had slipped a bit, then the minute hand would have changed at 2 seconds past the 12:00 marker. If it changed still at 12:00 then I don't know what would have caused that.

[tng11]

Originally Posted by tyler1980

Hopefully you found your 5712 already

Spoiler alert: Unfortunately, the new incoming is not a 5712. Good things do come to those who wait.

[Islatate]

Originally Posted by tng11

16 days later...



She's back from a full service and refinish!





Again, much thanks to a very kind and helpful gentleman here who helped me lessen the sting of a full service and get it back in lightning fast time!

Glad it all worked out so well for you Tom! Ottawa SWS also has my vote of confidence - afterall I have already sent a dozen pieces to them for service, and have not been disappointed once!

[SearChart]

Originally Posted by tng11

When the APSC received it initially, their assessment was that it would be an easy fix - just a dial and hand alignment. Once the dial came off, it was a different story - I was told that the wheel where the hand sat was bent and the movement was very dry. At that point I decided to go for the full service.

At any rate, I was extremely pleased with the job that the Ottawa APSC did, especially at breakneck speed and wouldn't hesitate to recommend them!

Ok that explains a lot, glad you had it back so fast