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Wedders · 19 February 2018, 07:33 AM

A friend was having trouble with his Submariner stopping at random. He had had the watch from new and decided it needed a service. It was sent away to Rolex at a cost of £520 and was away for 3 months. When he got it back it was all shiny like a new watch but was still stopping. It has been returned to Rolex with no promise of a quick turn around that's not what I call a "good service".

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Tangier11 · 19 February 2018, 07:50 AM

For sure not good service. The turnaround time is unacceptable even if they had repaired if right the first time.

adg31 · 19 February 2018, 08:10 AM

Shocking service for the price!
If that was at RSC in Sevenoaks it's possibly worth giving the Service Manager a call to see what's going on: 01732 752400
Hope that your friend gets it sorted soon.

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Enicarman · 19 February 2018, 09:03 AM

When a company starts relying on its name alone, and neglects the product, it is heading for trouble.

HogwldFLTR · 19 February 2018, 09:07 AM

I had a similar issue with my wife's Tudor when the service was done by RSC. The watch exhibited exactly the same symptom on return as when sent in. They felt it was due to post service damage although it definitely was not. I wasn't impressed. Cost for the service was $1500 including replacement dial, hands, and crystal..

Tools · 19 February 2018, 09:18 AM

He should wind it once in a while..

If you are not active enough your watch will stop on your wrist.

77T · 19 February 2018, 09:32 AM

Quote:

Originally Posted by Tools

He should wind it once in a while..

If you are not active enough your watch will stop on your wrist.

Yes possible true - especially the randomness.
And same goes for Internet router, is it on?

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pillboy · 19 February 2018, 09:52 AM

Make sure to put it on the wrist that gets the most action. We are talking about a male, correct?

DoctorA · 19 February 2018, 09:54 AM

We’ve been reading more and more posts in bad service offered by RSC!! At first I thought it’s some picky or OCD people but looks like it’s becoming a trend!!

JTL31 · 19 February 2018, 11:14 AM

Quote:

Originally Posted by pillboy

Make sure to put it on the wrist that gets the most action. We are talking about a male, correct?

19 February 2018, 07:33 AM	#1
Wedders "TRF" Member Join Date: Jun 2017 Location: Somewhere in U.K. Posts: 507	Expensive service no good A friend was having trouble with his Submariner stopping at random. He had had the watch from new and decided it needed a service. It was sent away to Rolex at a cost of £520 and was away for 3 months. When he got it back it was all shiny like a new watch but was still stopping. It has been returned to Rolex with no promise of a quick turn around that's not what I call a "good service". Sent from my iPad using Tapatalk Pro

19 February 2018, 09:07 AM	#5
HogwldFLTR 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Aug 2012 Real Name: Lee Location: 42.48.45N70.48.48 Watch: Too many to list! Posts: 33,693	I had a similar issue with my wife's Tudor when the service was done by RSC. The watch exhibited exactly the same symptom on return as when sent in. They felt it was due to post service damage although it definitely was not. I wasn't impressed. Cost for the service was $1500 including replacement dial, hands, and crystal.. __________________ Troglodyte in residence! https://www.rolexforums.com/showthread.php?t=808599

19 February 2018, 09:18 AM	#6
Tools TRF Moderator & 2024 SubLV41 Patron Join Date: May 2007 Real Name: Larry Location: Mojave Desert Watch: GMT's Posts: 43,514	He should wind it once in a while.. If you are not active enough your watch will stop on your wrist. __________________ (Chill ... It's just a watch Forum.....) NAWCC Member

19 February 2018, 09:54 AM	#9
DoctorA "TRF" Member Join Date: Oct 2017 Location: USA Posts: 6,545	We’ve been reading more and more posts in bad service offered by RSC!! At first I thought it’s some picky or OCD people but looks like it’s becoming a trend!! __________________ Wear the watch you like, not the one they tell you to wear!

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19 February 2018, 07:50 AM	#2
Tangier11 Banned Join Date: Sep 2017 Real Name: Paul Location: Southern Virginia Watch: ROLEX Posts: 2,544	For sure not good service. The turnaround time is unacceptable even if they had repaired if right the first time.

19 February 2018, 08:10 AM	#3
adg31 "TRF" Member Join Date: Oct 2010 Location: Leicestershire Posts: 314	Shocking service for the price! If that was at RSC in Sevenoaks it's possibly worth giving the Service Manager a call to see what's going on: 01732 752400 Hope that your friend gets it sorted soon. Sent from my iPad using Tapatalk

19 February 2018, 09:03 AM	#4
Enicarman "TRF" Member Join Date: Jan 2018 Location: Australia Posts: 94	When a company starts relying on its name alone, and neglects the product, it is heading for trouble.

19 February 2018, 09:52 AM	#8
pillboy "TRF" Member Join Date: Jul 2016 Real Name: Mark Location: Minnesota, USA Posts: 84	Make sure to put it on the wrist that gets the most action. We are talking about a male, correct?

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