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pickettt · 30 March 2018, 03:02 AM

The ol' 3186, eh? Don't quote me, but I understand Rolex is fixing these, even outside of warranty.

AF_Rob · 26 April 2018, 07:10 AM

Update…

It was the GMT lever. The local watchmaker (Who is in A.D.) won’t do it without a full overhaul. Out the door, $900.

Considering the watch was serviced a couple years ago and the failed part is right underneath the dial, is an overhaul really necessary or is he being unreasonable? Plus, considering this is a known issue from Rolex, the price seems a little high, no?

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jbreeden · 26 April 2018, 07:25 AM

The price seems high if it is not being serviced by Rolex, fine line considering he is working out of an AD, but best i understand unless it goes to their Dallas or New York facility it is not considered a RSC service . Regarding the full service you likely hear the same story from most good watchmakers, if something broke they are likely to assume there could be more issues and want to do the full service.

My opinion of course, i am no watchmaker

pw98 · 26 April 2018, 07:26 AM

Maybe if it’s a broad problem, see if rsc may fix free.

dannyp · 26 April 2018, 08:17 AM

I think the OP's biggest problem may be the watch having been previously serviced by a non-RSC (given that it was 2014 but the spring wasn't replaced, which it sounds like it would have been had the RSC done the servicing).

There were previously some "RASC" out there (Rolex Authorized Service Center), such as Sutter's in Chicago, but I believe Rolex has ended those relationships (at least the one here in Chicago is no longer RASC). However, these places didn't necessarily proactively replace the spring, as I had mine serviced there in 2016 and they didn't do it (hence why it's at RSC NY right now). The good news is that RSC will stand behind these services, if done while they were still RASC (though 2014 is a bit out of the service warranty period).

AF_Rob · 26 April 2018, 08:21 AM

Quote:

Originally Posted by dannyp

I think the OP's biggest problem may be the watch having been previously serviced by a non-RSC (given that it was 2014 but the spring wasn't replaced, which it sounds like it would have been had the RSC done the servicing).

There were previously some "RASC" out there (Rolex Authorized Service Center), such as Sutter's in Chicago, but I believe Rolex has ended those relationships (at least the one here in Chicago is no longer RASC). However, these places didn't necessarily proactively replace the spring, as I had mine serviced there in 2016 and they didn't do it (hence why it's at RSC NY right now). The good news is that RSC will stand behind these services, if done while they were still RASC (though 2014 is a bit out of the service warranty period).

Thanks for the info! How much did RSC NY quote you for the service?

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fskywalker · 26 April 2018, 09:03 AM

Guess am happy mine has the 3185 movement!

Sket7 · 26 April 2018, 09:17 AM

That is sad, take it to RSC

withthesword · 26 April 2018, 09:44 AM

Quote:

Originally Posted by fskywalker

Guess am happy mine has the 3185 movement!

gotta take comfort in that little hand wiggle when adjusting the hour hand. love my 3185 polar

dannyp · 26 April 2018, 12:43 PM

Quote:

Originally Posted by AF_Rob

Thanks for the info! How much did RSC NY quote you for the service?

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No charge. Mine was still under service warranty by about a month.

Chadridv · 26 April 2018, 12:43 PM

ouch! Sorry to hear. Best of luck.

AF_Rob · 3 June 2018, 06:54 AM

***UPDATE***

First off, thank you all for the encouragement and information/recommendations.

After a one month shit show with a previous dealer and another month being serviced by another, my Explorer II is back!

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Wools · 3 June 2018, 08:18 AM

You took it back to Rolex it seems, probably for the best!

Did Rolex charge for the work, considering it may be a known fault?

AF_Rob · 4 June 2018, 12:54 AM

Quote:

Originally Posted by Wools

You took it back to Rolex it seems, probably for the best!

Did Rolex charge for the work, considering it may be a known fault?

They were actually able to do it in-house without having to send away. While they were in there I opted for a service. They cut me a pretty good deal.

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fishingbear · 4 June 2018, 01:08 AM

Quote:

Originally Posted by AF_Rob

They were actually able to do it in-house without having to send away. While they were in there I opted for a service. They cut me a pretty good deal.

You made the right call.

Glad everything is good to go, I love the 5-digit Polars.

subtona · 4 June 2018, 01:09 AM

Congrats on the return and the deal, and thanks for the conversation that offered a nice bit of education

AF_Rob · 4 June 2018, 02:40 AM

Quote:

Originally Posted by subtona

Congrats on the return and the deal, and thanks for the conversation that offered a nice bit of education

Thanks, Gus!

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26 April 2018, 07:25 AM	#33
jbreeden "TRF" Member Join Date: Jun 2016 Real Name: James Location: georgia Watch: 116234 Posts: 528	The price seems high if it is not being serviced by Rolex, fine line considering he is working out of an AD, but best i understand unless it goes to their Dallas or New York facility it is not considered a RSC service . Regarding the full service you likely hear the same story from most good watchmakers, if something broke they are likely to assume there could be more issues and want to do the full service. My opinion of course, i am no watchmaker Last edited by jbreeden; 26 April 2018 at 07:26 AM.. Reason: adding thought

26 April 2018, 09:03 AM	#37
fskywalker 2024 Pledge Member Join Date: Aug 2014 Real Name: Francisco Location: San Juan, PR Watch: Is Ticking ! Posts: 25,183	Guess am happy mine has the 3185 movement! __________________ Francisco ♛ 16610 / 116264 Ω 168.022 / 2535.80.00 / 310.30.42.50.01.002 / 210.90.42.20.01.001 Zenith 02.480.405 2FA security enabled

26 April 2018, 12:43 PM	#41
Chadridv 2024 Pledge Member Join Date: Oct 2014 Real Name: Chadri Location: LI, NY Watch: 116610LV Posts: 11,357	ouch! Sorry to hear. Best of luck. __________________ - i͞n͟s͞t͟a͞g͞r͟a͞m͞ @ⓒⓄⓁⒹⓒⒶⓈⒺⓦⒶⒶⓉⒸⒽⒺⓈ

4 June 2018, 01:09 AM	#46
subtona "TRF" Member Join Date: Jan 2011 Real Name: gus Location: East Coast Watch: APK & sometimes Y Posts: 26,602	Congrats on the return and the deal, and thanks for the conversation that offered a nice bit of education __________________

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30 March 2018, 03:02 AM	#31
pickettt "TRF" Member Join Date: Jul 2017 Location: California Watch: Shiny One Posts: 5,450	The ol' 3186, eh? Don't quote me, but I understand Rolex is fixing these, even outside of warranty.

26 April 2018, 07:10 AM	#32
AF_Rob "TRF" Member Join Date: May 2012 Real Name: Rob Location: Virginia Watch: Sub/Polar/OP/BB Posts: 4,674	Update… It was the GMT lever. The local watchmaker (Who is in A.D.) won’t do it without a full overhaul. Out the door, $900. Considering the watch was serviced a couple years ago and the failed part is right underneath the dial, is an overhaul really necessary or is he being unreasonable? Plus, considering this is a known issue from Rolex, the price seems a little high, no? Sent from my iPhone using Tapatalk

26 April 2018, 07:26 AM	#34
pw98 "TRF" Member Join Date: Mar 2016 Location: USA Posts: 168	Maybe if it’s a broad problem, see if rsc may fix free.

26 April 2018, 08:17 AM	#35
dannyp Banned Join Date: Aug 2009 Location: usa Posts: 6,765	I think the OP's biggest problem may be the watch having been previously serviced by a non-RSC (given that it was 2014 but the spring wasn't replaced, which it sounds like it would have been had the RSC done the servicing). There were previously some "RASC" out there (Rolex Authorized Service Center), such as Sutter's in Chicago, but I believe Rolex has ended those relationships (at least the one here in Chicago is no longer RASC). However, these places didn't necessarily proactively replace the spring, as I had mine serviced there in 2016 and they didn't do it (hence why it's at RSC NY right now). The good news is that RSC will stand behind these services, if done while they were still RASC (though 2014 is a bit out of the service warranty period).

26 April 2018, 09:17 AM	#38
Sket7 Banned Join Date: Jan 2017 Location: United States Watch: 116500, 116610LV Posts: 86	That is sad, take it to RSC

3 June 2018, 06:54 AM	#42
AF_Rob "TRF" Member Join Date: May 2012 Real Name: Rob Location: Virginia Watch: Sub/Polar/OP/BB Posts: 4,674	*UPDATE* First off, thank you all for the encouragement and information/recommendations. After a one month shit show with a previous dealer and another month being serviced by another, my Explorer II is back! Sent from my iPhone using Tapatalk

3 June 2018, 08:18 AM	#43
Wools "TRF" Member Join Date: Feb 2017 Location: United Kingdom Posts: 374	You took it back to Rolex it seems, probably for the best! Did Rolex charge for the work, considering it may be a known fault?

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