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24 November 2018, 02:56 AM | #1 |
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Retail perception of customers
I'm just wondering this because of a few interactions I've had at brick and mortar stores, not necessarily ads.
Does the watch you wear affect the service you receive? I am not referring to an ad or b and m that knows you. So is it different if, No watch Lower end swiss watch Higher end swiss watch Gold swiss watch Just interested to see.
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If you wind it, they will run. 25 or 6 to 4. |
24 November 2018, 03:06 AM | #2 |
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Eliot, my selection from your non-(actual) poll list is:
Yes - at least 3 of them. However, the most interesting being: a non-luxury watch.
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. People of integrity expect to be believed and when they are not they let time prove them right. A best friend is like a four leaf clover - hard to find and lucky to have. SJP |
24 November 2018, 03:11 AM | #3 |
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Yes that too
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If you wind it, they will run. 25 or 6 to 4. |
24 November 2018, 03:18 AM | #4 |
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I can't compare because i almost always wear a Gold swiss watch, dress decent and normally get good service.
In the same time I am polite and friendly, which perhaps works better
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Day Date 18238, Yachtmaster 16622, Deepsea 116660, Submariner 116619, SkyD 326935, DJ 178271, DJ 69158, Yachtmaster 169622, GMT 116713LN, GMT 126711. |
24 November 2018, 03:23 AM | #5 |
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Rarely
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24 November 2018, 03:36 AM | #6 |
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Of course it does. Its more than just the watch tho. Luxury sellers gauge your spending power many different ways.
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24 November 2018, 03:51 AM | #7 |
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I think most retailers make quick judgements about customers based on what they are wearing, but from experience, these judgements are often misplaced. I’ve seen many large purchases by people of seemingly lesser means. Never judge a book by its cover....
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24 November 2018, 03:51 AM | #8 |
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I just scatter £50 pound notes all over the floor and don't bother picking them up. That and my retinue of 30 lackeys usually gets the salespersons attention.
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Welax no one other than wobblers muggers and sad WIS types notices your Wolex. The rest of the populace are way too busy staring at their shiny new iPhone 24s or worrying about paying the gas bill.. |
24 November 2018, 03:55 AM | #9 |
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Hahahahaa
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. People of integrity expect to be believed and when they are not they let time prove them right. A best friend is like a four leaf clover - hard to find and lucky to have. SJP |
24 November 2018, 04:12 AM | #10 |
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Was this pre brexit vote or or post? Side note i heard Tony Blair give a speech shortly after that in NYC and he was like OMG
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24 November 2018, 04:18 AM | #11 | |
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Quote:
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24 November 2018, 04:24 AM | #12 |
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100% it does. We did a day of jewelry shopping in St. Maarten recently and all the jewelers were making comments over my watch and the wife's Cartier bracelet. They were offering us drinks, champagne, wine, etc. No way we get those treatments if they were not marking us as high-value customers.
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24 November 2018, 04:31 AM | #13 |
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What is funny is the best treatment I had was at an AD in coral gables. I was wearing my pelagos blue and the salesman was awesome. He was happy to see something different.
However, at the secondary seller the sales lady had no clue what a tudor was and asked me who made it.
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If you wind it, they will run. 25 or 6 to 4. |
24 November 2018, 04:31 AM | #14 |
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I thought the Ferrari key on the counter was the trick, damn!
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If you wind it, they will run. 25 or 6 to 4. |
24 November 2018, 04:49 AM | #15 |
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In my experience, being amiable and sparingly charming when necessary can work wonders in many situations. Far more than any trinkets can.
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24 November 2018, 05:00 AM | #16 |
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I usually get good service regardless as I tend to be an amiable person when shopping or rendering services.
I do recall in Wailea we were in the shops at an AD before dinner to check out the selection. My wife left her watch at home but I had my Sub. The woman was walking us around showing us, literally pulling out APs, Platonas, all sorts of jewelry, for us to try on. She also forced me to put on a GMT that was gold and had rubies and sapphires in the bezel. It was a bit strange as the ADs in NY are helpful and only pull out things you ask them to, which is how I prefer to browse. |
24 November 2018, 05:00 AM | #17 |
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Retail perception of customers
No but I make sure to wear the Ferrari hat, jacket and Puma driving shoes. I just clip the Enzo key to my belt loop. Driving gloves stacked neatly and tucked (with the fingers hanging out, of course) in my left rear pocket. The right rear pocket holds my iPhone, clad in a Rosso Red enamel case with a gold prancing horse logo. Usually wear my old Porsche Design sunglasses, just to keep them guessing. But the reality of it is I generally find myself in a nice store like this is shorts and flip flops with a G shock on. It’s a good test of some salespersons character. Sent from my iPhone using Tapatalk Pro |
24 November 2018, 05:04 AM | #18 |
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be polite and wear nice clothes. Also age helps. I get treated better now than I did 5 years ago.
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24 November 2018, 05:56 AM | #19 |
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A watch isn’t always noticed but yes depending on the type of store and the person yes you can sometimes expect to get better treatment depending on what you wear.
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When it captures your imagination, that's when you know you have found your passion. Loyal Foot Soldier of The Nylon Nation. Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons |
24 November 2018, 07:01 AM | #20 |
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Of course they judge you on what you wear.
Recently I had my 3 series serviced at my local BMW dealer and I dressed smart as I normally do and wore my tt dj. One of the sales guy offered me to test drive a feckin i8. Didn’t take the offer as I needed to get back to work on that day. |
24 November 2018, 07:05 AM | #21 |
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brother used to date a girl on the forbes list. he told me she always dressed down to go shopping. like sweats and a tshirt.
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24 November 2018, 07:08 AM | #22 |
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Absolutely!!! The difference I’ve seen wearing the Platona vs SS sub was noticeable.
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24 November 2018, 09:35 AM | #23 |
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Next time I go I'm bringing you with me.
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If you wind it, they will run. 25 or 6 to 4. |
24 November 2018, 10:03 AM | #24 |
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While touring a new cruise ship today, stopped to speak to the manager of two of their onboard stores, started talking about a Cartier Calibre de Cartier, in blue that I love that they had on display
Before I had said three words, he knew I had a Rolex Bluesy, wife had a Breitling and dad had a Rolex Datejust on. Yeah, I think they notice and judge.
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24 November 2018, 11:02 AM | #25 |
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I look at it a different way. When I go in to make bigger purchases I leave all the high end stuff at home. I dont want to be marked as having deep pockets and getting screwed. Salesman always notice that type of stuff so I just try to blend in.
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24 November 2018, 12:06 PM | #26 |
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I am one that leaves the high end stuff at home when I am out shopping or buying anything of significance.
I’m not looking to become an easy mark in a retail setting nor am I looking for any specific attention. Normally my watch is under my shirt sleeve - and rarely gets any attention from other then myself. Just my .02 Sent from my iPhone using Tapatalk |
24 November 2018, 02:00 PM | #27 |
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I am not in retail, but I can tell you my experience as a customer. First, I dress VERY comfortably when on my own time, we are talking raggy-old shorts, tennis shoes and a t shirt. When at work, I have to look professional, but when I’m walking around a mall, I don’t really care. Anyway, I can tell you DEFINITELY there is a difference how I get treated when someone recognizes I have a Rolex on. It is night and day. I could give several instances but from my experience, if you don’t look like you can buy what they are selling, they are not wasting their time. This is probably terrible, but it’s the way life is IMHO.
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24 November 2018, 02:31 PM | #28 |
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Two things:
I don't want to give the impression that I am rich enough for them to fleece. and Being able to speak with articulate intelligence, and looking civilized, is a better way to keep the sales people's attention. |
24 November 2018, 09:29 PM | #29 |
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Personally, I don't need a salesperson to assume what I can and can't buy. I know what I can and can't buy. Besides, I like to think I buy things, not get sold things. (But that's the trick, isn't it?)
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24 November 2018, 09:46 PM | #30 |
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I recently went to a grey dealer to have a look at a £60K Lange that I had requested to see and when I arrived the lady called for a security guard to come with the watch. I was wearing a gold AP that I said I may have to trade in and then the watch came out and no security guard ever materialised.
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