Rolex warranty card no good?

[Tools]

Originally Posted by dwjez14

I just read an article that said if you buy a Rolex on gray marker the 5 year warranties are no longer good as of 2016. So basically only the original owner can use the 5 year warranty and it is tracked by Rolex ? Is this correct or am I reading it wrong

The Grey Market is not the used market. Any watch properly purchased from an AD will have a 5 year warranty, regardless how many times it is sold.

A new Grey Market watch was imported, bypassing the distributor, so the AD never sold these to a retail consumer. Grey Market products seldom have a valid warranty, such as those from Costco, Jomashop, Alan Furman, etc. .

[Mikel212]

"Rolex warranties are now totally untransferable. You are probably now wondering what are the impact of this announcement. Here’s the thing : when you buy a watch from an authorized dealer, you also get a little green card with your information and the Authorized Dealer’s stamp. This warranty card is just not transferable anymore since the Rolex warranty policy update."


Rolex website doesn't elaborate on their 5-yr warranty except that there is one.

[JacksonStone]

Originally Posted by Mikel212

"Rolex warranties are now totally untransferable. You are probably now wondering what are the impact of this announcement. Here’s the thing : when you buy a watch from an authorized dealer, you also get a little green card with your information and the Authorized Dealer’s stamp. This warranty card is just not transferable anymore since the Rolex warranty policy update."


Rolex website doesn't elaborate on their 5-yr warranty except that there is one.

I'd ask for a link to the source, but the statement is categorically wrong, so it doesn't matter. Rolex offers a full warranty. In the US, that term has a legal meaning, and part of the meaning is that the warranty is fully transferable to all owners for the duration of the warranty. For anyone who wants the legal nuts and bolts, I covered it in another thread:

Originally Posted by JacksonStone

Here's the lowdown. (TLDR version: Rolex designates its warranty as "full," meaning it it is fully transferable to all consumers during the duration of the warranty, provided the watch was originally purchased by a consumer from an authorized dealer.)

- Rolex designates its warranty as "full."

- 15 U.S.C. § 2303(a)(1) states that full warranties must meet the minimum requirements for warranties, as stated in § 2304.

- 15 U.S.C. § 2304(a) states the minimum requirements for full warranties.

- 15 U.S.C. § 2304(b)(4) states, "The duties under subsection (a) extend from the warrantor to each person who is a consumer with respect to the consumer product."

- 15 U.S.C. § 2301(3) includes in its definition of consumer "any person to whom such product is transferred during the duration of an implied or written warranty (or service contract) applicable to the product." The definition expressly excludes buyers who procure goods for resale; ergo, grey sellers would not be considered consumers, and therefore can be excluded under a full warranty.

- Exclusion of transferability to certain consumers would render the warranty limited, rather than full, pursuant to U.S.C. § 2303(a)(2); the warranty would also have to be designated as "limited." Since the warranty is conspicuously stated as full, it must adhere to the transferability requirements of 15 U.S.C. § 2304(b)(4), which apply to all consumers as defined in 15 U.S. Code § 2301(3).

[Fleetlord]

I have 2 USA purchased Rolexes with different warranty booklets.

1) Warranty Booklet Worldwide Service States "Full" Five Year Warranty

2) Guarantee Manual Worldwide Service Unititled (neither full or limited) in guarantee statement.

The Rolex website itself does not title the coverage as full or limited.

Both warranty cards are from AD's in the US. That is odd. Never noticed it until now.

It does seem that RSC NYC knows about the warranty terms for a "full warranty" vs the guarantee.

The full warranty, USA watches don't need proof of owner ship because the full warranty allows for transfer of ownership.

The international guarantee does NOT have this provision under the Magnus-Moss act and is subject to denial if not the original owner...

Why i have two different books from domestic AD's is interesting...

[JacksonStone]

Originally Posted by Fleetlord

Where are you seeing the Rolex warranty titled a "Full Warranty" ?

Edit: You corrected yourself while I was typing this. Still, I'll leave it here in case anyone else is wondering the same thing.

Here's a scan from the first page of my warranty booklet accompanying the Sub Date I bought in November 2016. This is in exact compliance with 15 U.S.C. § 2303(a)(1): "If the written warranty meets the Federal minimum standards for warranty set forth in section 2304 of this title, then it shall be conspicuously designated a 'full (statement of duration) warranty'."

[Fleetlord]

Originally Posted by JacksonStone

Edit: You corrected yourself while I was typing this. Still, I'll leave it here in case anyone else is wondering the same thing.

Here's a scan from the first page of my warranty booklet accompanying the Sub Date I bought in November 2016. This is in exact compliance with 15 U.S.C. § 2303(a)(1): "If the written warranty meets the Federal minimum standards for warranty set forth in section 2304 of this title, then it shall be conspicuously designated a 'full (statement of duration) warranty'."

Yeah...I found that text above in my SD43 booklet, but my EXP I booklet has a Guarantee Manual that has an untitled guarantee.

The website is also untitled.

[lawrence1]

Originally Posted by Tools

The Grey Market is not the used market. Any watch properly purchased from an AD will have a 5 year warranty, regardless how many times it is sold.

A new Grey Market watch was imported, bypassing the distributor, so the AD never sold these to a retail consumer. Grey Market products seldom have a valid warranty, such as those from Costco, Jomashop, Alan Furman, etc. .

How can that be? Every Rolex originates from an AD somewhere, regardless if the buyer is a grey dealer or retail customer. As far as I know, the grey dealers supply fictitious names to be reported as "buyers" to Rolex at the time they purchase the watches, so technically those watches appear as being retailed on Rolex's end. Similarly, I doubt an AD would "wholesale" a watch without reporting it to Rolex at all, since that could be a red flag as well in the event Rolex came in and audited their inventory, not to mention Rolex likely requires every warranty card to be scanned and filed out upon the watch being sold.

Having that in mind, how would Rolex know the difference in how the watch was acquired by the warranty claimant? Surely they could investigate it if they really wanted to find out but I doubt they do this for basic warranty work.

[Drkitch109]

Originally Posted by lawrence1

How can that be? Every Rolex originates from an AD somewhere, regardless if the buyer is a grey dealer or retail customer. As far as I know, the grey dealers supply fictitious names to be reported as "buyers" to Rolex at the time they purchase the watches, so technically those watches appear as being retailed on Rolex's end. Similarly, I doubt an AD would "wholesale" a watch without reporting it to Rolex at all, since that could be a red flag as well in the event Rolex came in and audited their inventory, not to mention Rolex likely requires every warranty card to be scanned and filed out upon the watch being sold.



Having that in mind, how would Rolex know the difference in how the watch was acquired by the warranty claimant? Surely they could investigate it if they really wanted to find out but I doubt they do this for basic warranty work.

Couldn’t tell you. The name of the original purchaser and AD are on the warranty card. The AD is a US AD as well. This jumped out at me because the AD has a location at the Garden State Plaza mall in Paramus NJ that I have been to and am familiar with.


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