Returning a Rolex

[tgoddu]

I'm going to make this simple and see what kind of response I get...

Should you be able to return a Rolex if purchased at an AD?

Have you bought one and returned it before? If so, did they charge a restocking fee?

[harvey]

Originally Posted by tgoddu

I'm going to make this simple and see what kind of response I get...

Should you be able to return a Rolex?

Have you bought one and returned it before? If so, did they charge a restocking fee?

Yes.
Yes.
No.

[DenaliHD]

How long ago did you buy it? Worn it? Any scuffs, scratches, smudges? Was it a part of a combo buy? Also, would depend on the payment method. Need more details.

[LuminousMaximus]

Return to the AD or trusted seller?

[tgoddu]

Ad

[nick800]

I tried returning one to a TS within 24 hours, but they wouldn't take it. I'm not going to share any other details.

[peterpl]

Very very rare for an AD to take back a Rolex or any other watch.

I personally feel that all ADs should accept a return if the item is faulty or not as per advertised within a 7 day period. If its buyers remorse well too bad.

[mk2jag]

Talk to the AD about returns before you buy.....

[tyler1980]

Originally Posted by peterpl

Very very rare for an AD to take back a Rolex or any other watch.

I personally feel that all ADs should accept a return if the item is faulty or not as per advertised within a 7 day period. If its buyers remorse well too bad.

they have to by law in most places. Provided its returned in unworn condition and within the statutory return period.

here is an AD who because of the holidays even gives you an extended time for returns:
"In the unlikely event that you are not entirely happy with the purchase you have made for a Christmas gift, we will be happy to exchange or refund from Monday 5th November up until Sunday 6th January 2019, on presentation of the unused goods in the original packaging (with no alterations made) and the guarantee accompanied by the till receipt or proof of purchase. We offer this returns policy in addition to your statutory rights."

[RHIII]

Originally Posted by tyler1980

they have to by law in most places. Provided its returned in unworn condition and within the statutory return period.

here is an AD who because of the holidays even gives you an extended time for returns:
"In the unlikely event that you are not entirely happy with the purchase you have made for a Christmas gift, we will be happy to exchange or refund from Monday 5th November up until Sunday 6th January 2019, on presentation of the unused goods in the original packaging (with no alterations made) and the guarantee accompanied by the till receipt or proof of purchase. We offer this returns policy in addition to your statutory rights."

^^^this

1000%


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[MikeyV]

I think once it's de-stickered and the warranty card filled out, you're SOL.

[tyler1980]

Originally Posted by MikeyV

I think once it's de-stickered and the warranty card filled out, you're SOL.

no. Stickers maybe if they left the AD with the stickers like in the past, but if they were removed at the time of sale you can return it. As long as you return the way you bought it you are fine.

Some AD's in the US have always held cards for 30 days because they don't want to deal with the hassle of a return and the card issue. But the fact its filled out doesnt affect anything.

Rolex according to multiple posts here will re issue a warranty card to an AD due to a return. I have not experienced that personally, but others have said that is the case.

[phez]

Originally Posted by tgoddu

I'm going to make this simple and see what kind of response I get...

Should you be able to return a Rolex if purchased at an AD?

Have you bought one and returned it before? If so, did they charge a restocking fee?

I returned a YG DD40 with a date issue. The AD took it back even though I had worn it for a month. There was no charge.

[Room 101]

Originally Posted by phez

I returned a YG DD40 with a date issue. The AD took it back even though I had worn it for a month. There was no charge.

That's good of them. It is within your rights under CRA 2015. But... still surprising they didn't want you to get it repaired.

If I remember correctly, if a fault develops within the first 6 months it is deemed as a manufacturing flaw... whereas post 6 months the onus is on you to prove that the fault was there. Which is quite complicated.

With regards to that, you are entitled to a refund, replacement or refund of your choosing. That's the important bit, its the customer that gets to choose.
This is UK law. Here in Germany it's quite similar. I do miss some UK laws. But I do like autobahns... so it's about even!

[tyler1980]

Originally Posted by Room 101

That's good of them. It is within your rights under CRA 2015. But... still surprising they didn't want you to get it repaired.

If I remember correctly, if a fault develops within the first 6 months it is deemed as a manufacturing flaw... whereas post 6 months the onus is on you to prove that the fault was there. Which is quite complicated.

With regards to that, you are entitled to a refund, replacement or refund of your choosing. That's the important bit, its the customer that gets to choose.
This is UK law. Here in Germany it's quite similar. I do miss some UK laws. But I do like autobahns... so it's about even!

i think Australia from what i remember has the most generous return/refund/flaw protections there are.

[Room 101]

Originally Posted by tyler1980

i think Australia from what i remember has the most generous return/refund/flaw protections there are.

Hi Tyler,

That is quite interesting. I'll have to google that and have a look. It's quite interesting looking at different governmental bodies across the world and their policies. As a whole, I think the EU leans quite heavily to the left so it's often quite favourable to the consumer.

When I've looked in the past at US law for consumers, it's not as robust. It exists but it certainly is not as consumer focused.

Thanks for the information.

[Hibbyx]

Originally Posted by tyler1980

they have to by law in most places. Provided its returned in unworn condition and within the statutory return period.

here is an AD who because of the holidays even gives you an extended time for returns:
"In the unlikely event that you are not entirely happy with the purchase you have made for a Christmas gift, we will be happy to exchange or refund from Monday 5th November up until Sunday 6th January 2019, on presentation of the unused goods in the original packaging (with no alterations made) and the guarantee accompanied by the till receipt or proof of purchase. We offer this returns policy in addition to your statutory rights."

In the U.K. You are not entitled to a refund if you went into a store to buy something if it's only because you change your mind, if it's faulty or not suitable for purposes then yes, some companies like Argos do allow this but it's as your AD says (in addition to your statutory rights) I worked in retail for 15 years
Buying online is completely different
You need to ask the AD involved

[tyler1980]

Originally Posted by Room 101

Hi Tyler,

That is quite interesting. I'll have to google that and have a look. It's quite interesting look at different governmental bodies and their policies. As a whole, I think the EU leans quite heavily to the left so it's often quite favourable to the consumer.

When I've looked in the past at US law for consumers, it's not as robust. It exists but it certainly is not as consumer focused.

Thanks for the information.

UK/EU consumer protections are quite a bit better for the consumer than the US in my experience. Not to say there are no consumer protections in the US, just that generally they are less.

[ArtNouveau]

I don't think statuatory return laws exist in the US, at least in Texas. That is solely up to the individual company or business to set their own policies. Warranty is one thing, if the watch has a defect of course it is covered for repair but no certainty they will just take it back.
For any other reason, like buyer's remorse, I would think it's totally up to the store.

When I went to pick up my BLRO my SA presented it straight from the coffin. When I said yes I want it, he said "are you sure? Once it's sized it's your's." Pretty sure my receipt says no returns once I've signed for it.

[CDNWatchNut]

To me a watch is kind of like a car...once the warranty card is filled out and it leaves the store with the new owner, it’s used. They may take it back as a good will gesture, but it ought to be at the value it represents as a used, albeit possibly like new watch. Just my opinion. The law may suggest differently.

So for me,
no, not at the price it was purchased at
no
n/a

[Hibbyx]

You can only return store-bought non-faulty goods for an exchange or refund if the retailer has a returns policy. It's worth noting that shops aren't required by law to have a returns policy, but if they do have one they must stick to it. Returns policies are usually displayed on receipts, on signs in store and online.

This is from a U.K. Website on U.K. statutory rights on store returns

[tyler1980]

Originally Posted by Hibbyx

In the U.K. You are not entitled to a refund if you went into a store to buy something if it's only because you change your mind, if it's faulty or not suitable for purposes then yes, some companies like Argos do allow this but it's as your AD says (in addition to your statutory rights) I worked in retail for 15 years
Buying online is completely different
You need to ask the AD involved

most of AD's i have used have a return policy. i just checked all my receipts. An exchange you could also be entitled to. The Omega boutique its an exchange policy. But you can get something else i suppose. I don't have any without such a policy. I would guess that is rare not to have one, but you appear to be correct that they don't have to have one in the UK

[Danny83]

If they dont take it sell it on the forum. The way things are depending on model should sell quick and you can recover most if not all the $$$

[RJRJRJ]

I've returned a non-Rolex and swapped it for a different watch. A good friend of mine returned a Rolex that he bought for his wife and exchanged it for a different one.

[Bigblu10]

Originally Posted by nick800

I tried returning one to a TS within 24 hours, but they wouldn't take it. I'm not going to share any other details.

Where is the YG Sub? Did you take delivery yet?

[doboy007]

Likely not if sized and stickers removed even by the AD.

[Tools]

Every AD likely has it's own policy.

Most I have talked to will take it back if unworn within 3 days or so, but they may not return your cost as a refund, but as a store credit. This also covers the Dealer for any State Consumer Protection laws that a few states have.

Restocking fees are pretty common, as you have incurred a recoverable cost to the Dealer.

[~JJ]

To play along with a random hypothetical with zero context:
- It would be nice if a retailer allowed returns
- No, I have never returned a watch
- Restocking does not apply since I’ve never returned a piece

[Giangos]

My AD (Australia) is very firm on their no return policy. 2 months ago I bought the missus a DJ as a surprise. They knew it was an unsighted gift but went to extra length to be sure that I understood that once I walked out it was over. Even if my wife hated it, too bad! It’s explicitly written on the invoice as well. No exchange or refund if you change your mind.


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[77T]

I’m going to make this simple - -
People who live in different countries will have different experiences. Policies vary by dealer. Situations vary for many reasons.

Therefore there is no simple answer due to so many possible variables.

Yes, I’ve returned one Rolex in my lifetime - an Air-King of the 14000M variety in 2009 (so it was “NOS”).

No restocking - but I did buy a DJ from the dealer the day I returned it.


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