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5 December 2018, 11:18 PM | #31 | |
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If your cards are stamped, your warranty is active. Truth be told one could actually add a date after the fact to the card, and the AD would be the one getting in trouble by Rolex if the date wasn't accurate. For that reason, I'd find it highly unlikely any AD would risk letting a watch leave their store with incomplete paperwork. The serials would track back to the AD's inventory through Rolex and the store would risk their AD status. What you purchased were likely, technically pre-owned watches from resellers, considering the cards and how they were completed. Grey dealers would officially be those that sell stock as new with unactivated warranties (think blank warranty cards, perhaps watches coming from other regions that are then distributed in a different region without license/AD Status). The good thing is we're unlikely to need warranties as often with Rolex vs other brands |
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6 December 2018, 12:41 AM | #32 | |
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6 December 2018, 09:39 AM | #33 | |
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Rolex warranty card no good?
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My 2017 DJ is gray and stamped by a Rolex AD in another country. So if it’s stamped by an official Rolex dealer all should be OK if I’m reading the thread correctly. |
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6 December 2018, 01:15 PM | #34 |
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True that. As long as all was done it should be good.
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6 December 2018, 04:01 PM | #35 |
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I just went through this last week:
Yes, in order for the Rolex warranty to be in effect it needs to be activated by the AD at the time of purchase. From that date it's good for 5-years. It doesn't matter whose name is on the card. But the warranty needs to have been activated by a Rolex AD. If the card is blank or filled-in by someone other than a Rolex AD then the warranty is not valid. A gray market seller can't just write your name on the card and it be valid. The warranty follows the watch...so long as the warranty was activated by an AD at the time of purchase. |
6 December 2018, 05:08 PM | #36 |
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I'm in the market for a watch and been looking at AD's to no avail. At the grey dealers, I've seen alot of new with stickers but I don't think they come with the papers/card. I'm guessing having no papers will decrease the value if I plan to resell in the future and no 5 year warantee. But I'm guessing I can still send it to a rsc for repairs at a cost?
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6 December 2018, 05:09 PM | #37 | |
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All Rolexes originally come from from an AD. If it includes the warranty card, it should be activated. It doesn't matter what is written on it or if it's blank and you fill it in yourself. |
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6 December 2018, 05:35 PM | #38 | |
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I did not get the purchase receipt from the AD in Mexico. Does this mean I am not covered by the Rolex warranty? |
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6 December 2018, 05:43 PM | #39 |
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If your name is on the warranty card definitely you would use up the 5 years, but if it is not that wont be possible.
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6 December 2018, 06:01 PM | #40 | |
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If your name isn't on the card you can have coverage for the remainder of the time that the warranty covers providing of course that the card was activated correctly. That is always the issue I have with definitions of "new" here on the forum. A new Rolex receives a full five year warranty for the original owner. Any watch where the owner receives less than five years is used whether or not it's been worn. |
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6 December 2018, 06:12 PM | #41 | |
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6 December 2018, 06:26 PM | #42 |
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How do we account for gray market watches sold without a warranty card or an active factory warranty? Sellers like Costco or Jomashop sell "new" watches without factory warranties or papers, and back them instead with their own warranties. If the factory warranty is always activated by the AD prior to distribution to the reseller, why wouldn't the reseller pass that along to the customer?
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6 December 2018, 07:23 PM | #43 | |
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Are you 100% certain? How did I buy a Tudor with only the AD name on it? How do I know it was activated correctly. The card certainly wasn't filled out correctly. How should I date such a card to make certain the warranty is valid? It doesn't really matter anymore since I sold the watch to an AD (traded). Also see Larry's post (Tools).
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6 December 2018, 07:38 PM | #44 | |
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Those watches do not come with the warranty card. Every Rolex sold came from an AD and had a warranty card swiped. Whether a seller gives you the card or not is a different story. Well known sellers like jomashop basically throw the warranty in the trash and give you their own warranty. |
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7 December 2018, 02:21 AM | #45 | |
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Why would Jomashop throw the warranty in the trash and do the warranty at their expense? My guess is Rolex has so few warranty issues in the 3 year warranty they offer the risk is low. Also they have a 30 day return policy. So the watch you buy may have been purchased and returned. |
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7 December 2018, 02:55 AM | #46 | |
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7 December 2018, 02:58 AM | #47 | |
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7 December 2018, 03:06 AM | #48 | |
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I believe your post to be accurate. My question is how do you know this to be true? |
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17 January 2019, 05:46 AM | #49 |
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Just came from the Rolex service center in NYC with a friend moments ago. He recently bought a barely used SubC from non-AD on 47th and wanted to get it regulated to be on the plus side (watch was running slow but within COSC spec).
Rolex refused to honor the warranty even though he had the warranty card (dated 2/19/2018) in hand. They did not even swipe the card; simply refused to do anything with the watch and stated that the warranty is not valid. Apparently, the warranty does not follow the watch. Sent from my iPhone using Tapatalk |
17 January 2019, 06:23 AM | #50 | |
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17 January 2019, 07:21 AM | #51 | |
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Having that in mind, how would Rolex know the difference in how the watch was acquired by the warranty claimant? Surely they could investigate it if they really wanted to find out but I doubt they do this for basic warranty work. |
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17 January 2019, 07:39 AM | #52 | |
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Also, as a general rule, do not assume that one utterance from a customer service person becomes a definitive pronouncement on the legalities surrounding Rolex warranties. Under the law a full warranty transfers to all owners for the duration of its term, provided it was valid at the time of the original sale. The person at RSC could be wrong, and may need to be "persuaded," or there could be more going on with your friend's watch than you have told us. |
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17 January 2019, 08:05 AM | #53 | |
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In effect, the CSR did just that. Again, they did not swipe the warranty card as he had it it hand the entire time. 1. Entered the SC and filled out the inventory slip 2. Discussed why he was there (i.e., regulate watch) 3. CSR came to collect watch; asked if he was original purchaser - he replied he wasn’t - CSR must have presumed that he purchased it from non-AD 4. CSR stated that watch may not be under warranty 5. CSR took watch - did not take warranty card - into the back 6. CSR came back out - stated that they would regulate - but that warranty is not valid 7. Friend asked why - CSR said warranty is not transferrable 8. Kick, scream, pout 9. Left with unregulated watch and unchecked warranty card - stated he was done with Rolex Sent from my iPhone using Tapatalk |
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17 January 2019, 08:10 AM | #54 | |
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Basic info was exchanged regarding the watch - when purchased, what he was looking to do, etc. but my buddy stated that he was not the original owner when asked because the name on the warranty card was not the name he put in the inventory slip. There really wasn’t a reason provided so much as a firm position held by the CSR based on the fact that he was not original owner and that there warranty is not transferable. Again, the CSR did not even take the warranty card at any point in the 20 minutes we were there. Sent from my iPhone using Tapatalk |
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17 January 2019, 08:15 AM | #55 | |
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Couldn’t tell you. The name of the original purchaser and AD are on the warranty card. The AD is a US AD as well. This jumped out at me because the AD has a location at the Garden State Plaza mall in Paramus NJ that I have been to and am familiar with. Sent from my iPhone using Tapatalk |
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17 January 2019, 08:17 AM | #56 | |
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on another note, if the watch is running within COSC specs, i doubt Rolex would regulate it for your buddy for free to begin with, even if he was the original owner. |
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17 January 2019, 08:28 AM | #57 | |
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17 January 2019, 08:29 AM | #58 | |
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He didn’t ask to see anything in writing. The CSR was not budging. He did ask to see her manager but she replied that the manager would tell him the same thing and that she was just doing her job. I don’t think they charge. I have a deep sea and I’ve had it regulated for free in the past under warranty. Sent from my iPhone using Tapatalk |
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17 January 2019, 08:31 AM | #59 | |
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17 January 2019, 08:33 AM | #60 |
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When I bought the 2 Rolexes from AD, they told me they are required to fill out the card and register my name.
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