ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
19 January 2019, 09:11 AM | #91 |
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Grey market items have to come from an AD somewhere. Rolex only sells through their authorized sales chain. The warranty should be fine from the distributor from through the watch came which say might not be Rolex USA and then Rolex USA might not perform warranty service without a receipt in your name from the foreign dealer/AD. In any event, I believe the watches can be sent back to the factory for warranty work. If watches are being sold with unstamped unrun warranty cards that would be a big red flag and a problem.
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19 January 2019, 10:02 AM | #92 | |
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Ok. It sounds like the CSR was mistaken. While we were there earlier this week, he specifically pointed out the inability to purchase the most of the popular models at an AD. It sounds like the CSR positions the change of heart as an accommodation due to the lack of availability so they must be hearing about the shortage a lot. I think the CSR probably realized she made a mistake when she stated the warranty was invalid because there was a US AD on the warranty card. Either way, it sounds like they did right by him and have confirmed they will honor their warranty. Sent from my iPhone using Tapatalk |
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19 January 2019, 10:07 AM | #93 | |
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19 January 2019, 10:09 AM | #94 | |
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19 January 2019, 11:27 AM | #95 | |
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Was at the RSC in BV today and discussed this thread in general. What they want when you come in is the warranty card and registered watch. Without the warranty card nothing happens. They take the warranty card in the back, look up the dealer, and trace the watch’s history. What was interesting is they cannot find the details of a watch without the registered warranty card. According to the CS people, 2, people walk in with just a new watch and no card. They can’t track the watch via the serial number alone. They said people are shocked!! Apparently the database is stored via the original AD. Just reporting what they said. We did not get into the details of went on at the dealer in this thread. They didn’t have time. |
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19 January 2019, 11:32 AM | #96 | |
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It does but the CSR could have been trying to save face instead admitting to a mistake. Strategically, this also allows Rolex an advantage because they can keep people guessing on the warranty. I think the key is that a US AD was on the warranty card with the original purchaser’s name. Sent from my iPhone using Tapatalk |
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19 January 2019, 11:57 AM | #97 | |
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19 January 2019, 12:06 PM | #98 | |
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19 January 2019, 01:18 PM | #99 | |
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I do not have the original receipt. The AD on the warranty card is from Europe and not the United States. Will they give me a hard time like many receive at the NYC RSC? Will I need to register my watch and will that be complicated without the AD receipt? |
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19 January 2019, 01:21 PM | #100 | |
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19 January 2019, 01:25 PM | #101 | |
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True! However, for free Rolex will verify the warranty card. Get a quote and pass. Parking is free on Cannon. Have lunch. |
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19 January 2019, 01:27 PM | #102 |
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19 January 2019, 01:40 PM | #103 | |
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Rolex warranty card no good?
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Corner of Wilshire and Cannon on Cannon. Rolex contact number is 310-271-6200. Private parking lot. Press the intercom button and say Rolex. The gate will open. Walk to Wilshire and turn left. They are closed Monday, 1/21. |
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19 January 2019, 02:22 PM | #104 |
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I'll do it. And I'm not 30 miles away, 30 minutes is below the standard time deviation to get anywhere in LA with traffic. :)
I thought RSCs could resize bracelets. Or is that an additional fee? |
19 January 2019, 02:30 PM | #105 | |
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Just my opinion, but I think they believe that’s a dealer’s job to resize. They are about warranty and repair. |
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19 January 2019, 02:57 PM | #106 | |
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Overseas cards sometimes raise an eyebrow. BH isn’t NY so hope you get a good vibe there. But more importantly, the status of the s/n in their system could raise both eyebrows if it was flagged as MIA by the AD. Or was never scanned at point of sale. Sent from my iPhone using Tapatalk Pro
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Does anyone really know what time it is? |
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19 January 2019, 03:08 PM | #107 | |
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I guess this is the ultimate test though. Kinda makes me want to do it more. |
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19 January 2019, 03:08 PM | #108 |
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Oops...I misread your post. Sorry about that. I remember it could take me 30 minutes to get to the grocery store around the corner from my house when I lived down there.
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19 January 2019, 03:22 PM | #109 |
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Side question.
On my BNIB SubC from DavidSW the stickers (with barcode) on the back case of the watch case and on the warranty card itself is different from the serial number on the warranty card. Was curious why have a unique identifier outside of serial. Is the sticker id just dealer inventory reference or something else? |
16 April 2019, 11:11 PM | #110 |
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Used my card the other day. Just has #### in name field. AD confirmed that warranty follows watch.
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