Following my RSC NY Saga

[cop414]

Originally Posted by unclesallie

Bill: from the "small town in Pa." Calm down! There are all kinds of people on this forum.
Some will judge you from their level of knowledge, and declare you stupid or foolish, or whatever. Most, are very kind people sitting at a computer in their spare time, and will lend you an ear. Here's my suggestion: pm me, and I will put you in touch with two watchmakers who will make that bracelet look new, and will not charge you much. Certainly, nothing like the RSC. And for the record, sorry you had a bad experience.

You're a class act Dan...

[Widows Son]

I haven't read all the posts on this situation but.....I own mostly vintage pieces. I would NEVER send them to a RSC because I know they want to return them to new condition. I don't want a new dial, hands or anything else other than new parts in the movement. Than been said, maybe they wouldn't polish the bracelet because they deemed it worn out??? If that's the case, they could have offered you a discount on the service (excluding the bracelet polish). That would have relieved them of liability, and you wouldn't feel you paid for something you didn't get. They could have put this in writing on your receite, and the whole issue would have been resolved.

PS, there are some great people here. Don't get too upset with some responses, we don't all have to agree, just agree to be polite and respect other's opinions.

[themast]

Bill don't take it personal. It's a forum with all the challanges of non-verbal communications.

I read more on the other thread and I have a better sense of the situation now (if you open multiple threads on the same topic it is difficult for everybody to have a clear understanding). As others have advised, you can try to write to Rolex and explain your discontent.

Can you share with us more pictures of the bracelet? I am surprised that Rolex does not want to polish a 7 years old, lightly used, bracelet. Does it have a lot of stretch?

[powerfunk]

Originally Posted by shofzr

If Rolex says the bracelet is worn beyond practical repair, then they will not preform any work on it.

Indeed, I sent them a Tudor with a badly-stretched Jubilee. The paperwork noted that "Bracelet is badly worn and will not be covered under the service warranty. Customer is advised that wearing bracelet in this condition may result in loss or damage." The itemization read "clean case and bracelet" rather than "refinish case and bracelet.'

Sounds like they should've been clearer about this with Bill upfront. I'm less concerned with Rolex's refusal to polish the bracelet than I am with how customer service treated him throughout the process.

Originally Posted by Widows Son

I would NEVER send them to a RSC because I know they want to return them to new condition. I don't want a new dial, hands or anything else other than new parts in the movement.

Indeed, that is the conventional wisdom. But you can simply write "do not replace dial, hands or bezel insert" when you ship something off to RSC; they have always respected my requests. The fear that "Rolex will swap out your precious vintage dial and make it look new" is just not true anymore...just tell them what you want. They charge $0 for polishing, so even when you specify "do not polish" you're not going to save any money.

Originally Posted by Widows Son

PS, there are some great people here. Don't get too upset with some responses, we don't all have to agree, just agree to be polite and respect other's opinions.

Well said. And Bill, I agree with others that the bracelet probably just needs polishing, not Michael Young's comprehensive restoration services. You should be able to get that done locally I'd think. Hopefully you'll at least stick around long enough so we can see an "after" photo of that bracelet.

[tomchicago]

There appears to be a very large gap between the 1st and 2nd, and 2nd and 3rd links. More than I've seen on any nonvintage oyster bracelet. Evil, can you post a traditional "bracelet stretch" photo whereby you hold the watch by the closed clasp and photograph it laterally to show the degree of stretch?

[Cc1966]

I think the OP has deserted TRF...I wish him well.

[fullcourt]

Good luck Bill....

[Evil-Twin]

To add some closure to this thread. Its been a week since I sent off my email to RSC NY politely but strongly addressing my displeasure with the service I received. They did not return my email. This pretty much confirms my desire to stay away from RSC NY. This is for those who asked to be informed. The watch is ok except for the bracelet. I'm waiting on a temporary band, before I send it off to MY.
The End
Bill

For the most part this forum is interesting,and the people very nice. I may stick around. Thanks to those who were kind to me, in the heat of a very disappointing week. To those others. I know where the ignore button is.

[ec51]

Originally Posted by Fleetlord

The personal attacks are really unsettling...

So people who don't 100% agree with your assessment of this particular service issue lack "reading comprehension" and are "wet blankets"?

Sorry to see that the "stress" of this watch issue and the fact that 100% of this DISCUSSION forum doesn't 100% agree with your position is affecting your health. That is unfortunate and unnecessary.

Write a nastygram to Rolex in Switzerland describing what has happened and see what they do..

X2

Originally Posted by Evil-Twin

To add some closure to this thread. Its been a week since I sent off my email to RSC NY politely but strongly addressing my displeasure with the service I received. They did not return my email. This pretty much confirms my desire to stay away from RSC NY. This is for those who asked to be informed. The watch is ok except for the bracelet. I'm waiting on a temporary band, before I send it off to MY.
The End
Bill

For the most part this forum is interesting,and the people very nice. I may stick around. Thanks to those who were kind to me, in the heat of a very disappointing week. To those others. I know where the ignore button is.

ET - I personally do not think your bracelet requires MY intervention. If you are just looking for a polish, there are plenty of local competent watchmakers that can do that for you including Rikki.

[Old Expat Beast]

Originally Posted by ec51

X2



ET - I personally do not think your bracelet requires MY intervention. If you are just looking for a polish, there are plenty of local competent watchmakers that can do that for you including Rikki.

Already told him this. It's like sending your car to the mechanic for washing. He must have me on Ignore.

[Wesley Crusher]

Bill, why are you sending the band to MY? It doesn't looks like it needs to be rebuilt. A simple polishing should restore it to its former glory. I think you could save some money by sending it to somebody here in the states.

[Evil-Twin]

Im not trying to drag this out but because some kind people who have tried to help me, I will respond. I had to get off this forum a few days ago because Of the stress. with my advanced stage cancer and the meds. it does me no good to get upset futher by people who are/ were questioning my credibility.

As far as MY goes. I don't expect to be around next year and I want this watch to be pristine for my Son. I could go out and buy a new band for 1050 and insurance and shipping, or spend 200 with MY to make it as good as New.
I certainly do not want to give Rolex another penny. Especially since they forced me ( strong armed me ) to buy a New bracelet in 2007. IM sure MY will make the bracelet as good as New and tight. AS far as polishing it. I could work the scratches out and scotch brite the links to retain the matte finish myself. But Ill let Michael do it.
Bill aka EO

[Evil-Twin]

Originally Posted by Old Expat Beast

Already told him this. It's like sending your car to the mechanic for washing. He must have me on Ignore.

I don't have you on ignore. !! I just bailed out right after you offered your suggestion. I just came back to day to add closure.
I've posted in a few other threads today because I like this forum for the most part. there are anal passages in every forum. It take a little bit of time to know who the good guys are.

Bill

[Old Expat Beast]

Originally Posted by Evil-Twin

I don't have you on ignore. !! I just bailed out right after you offered your suggestion.

I hope you feel well as much as is possible, and please remember it's only a wristwatch. Better to throw it in a river than let it hasten your illness. Best wishes.

[Z-Sub]

Would you share a picture of the bracelet stretched by gravity? Kinda like this one. Sorry not a good picture but does the job

[Wesley Crusher]

Originally Posted by Evil-Twin

Im not trying to drag this out but because some kind people who have tried to help me, I will respond. I had to get off this forum a few days ago because Of the stress. with my advanced stage cancer and the meds. it does me no good to get upset futher by people who are/ were questioning my credibility.

As far as MY goes. I don't expect to be around next year and I want this watch to be pristine for my Son. I could go out and buy a new band for 1050 and insurance and shipping, or spend 200 with MY to make it as good as New.
I certainly do not want to give Rolex another penny. Especially since they forced me ( strong armed me ) to buy a New bracelet in 2007. IM sure MY will make the bracelet as good as New and tight. AS far as polishing it. I could work the scratches out and scotch brite the links to retain the matte finish myself. But Ill let Michael do it.
Bill aka EO

Understandable.

I hope you stick around on the forums. I think you'll find that most members are friendly. Sometimes people will not agree on some things, but I think we all respect each other. This really is a great community.

[Evil-Twin]

The bracelet is more loose than I want it to be. I don't care about the cost. If it's, close to a new one when Michael is done Ill be happy, and I will save 800 dollars.
I know mostly everyone here has their heart in the right place. That why I would like to stick around. forums like this, help me to keep my sanity.

[cop414]

Stick around Bill, great bunch here. Good luck with MY, please keep us posted.

[Evil-Twin]

Originally Posted by cop414

Stick around Bill, great bunch here. Good luck with MY, please keep us posted.

Thank you, and BTW 414 is my favorite number.... I see it every where, I wake up some nights and look at the time and its 414. I notice inspection stickers on cars that say 0414.
My wife even point out 414 when she sees it. when I was growing up my house number for 20 years was 414. No I have never played that number but have been told to do so many many times.

IM waiting on a temporary band for my watch before I send the bracelet off to MY.
Bill

[Sublover2166]

Besides this forum, Rikki at Timecare Inc. will gladly answer any questions you have about your watch and bracelet. I called him many times just to pick his brain as he has been a watchmaker CW21 since 1980 with a Rolex parts account. He just serviced my Sub and I truly feel his case and bracelet refinish job is superior to what RSC can do. In fact I will probably never use an RSC ever again. He is a perfect gentleman over the phone and truly has a passion for working on these watches.

[Invictus Maneo]

Hi Bill! I for one hope you stick around here! Great bunch of people who know their Rolexes! I'm sorry for what your going through first and foremost with your illness. I am a cancer survivor and have been in remission for 18 years. Maybe some of us could help you through the tough times ahead. Feel free to PM me ANYTIME if you feel like chatting, blowing off steam or just need a stranger to talk to.
I'm also sorry for the way Rolex has treated you as a valued customer and as a person. Stuff like this seems to happen to me all the time and it really sucks, but in the end I ask myself, "what are you gonna do?". I just try to roll with it and maybe do things differently, as it appears you are.
Anyway, I hope your having a good evening. Thanks for keeping us updated on your trials and hopefully we'll be able to share some good news with you in the near future. Hang tough!

[Evil-Twin]

Thank you for the kind words. I honestly have no idea what's going on with RSC NY. The only logic I can come up with is the last time 2007, I wrote a steaming letter of dissatisfaction and I vowed never to give them another chance to screw me over. That letter is on file I am sure because they do look up customer history via a customer reference number.. There would be no other reason for them to treat me the way they have. The three times before that, RSC NY treated me like I was royalty.

AS others have said the Watch is small potatoes compared to more serious issues, The problem is that it was a big Father and son discussion over the last few months about me giving him my watch and me sending it off to be serviced. My son is 450 miles away. I get to see him and his family three or four times a year. When Rolex disrupted my plans, I got pissed off.

IM not sure if its beating a dead horse to post in threads where people ask about Rolex service. I would hate anyone to go through what I have. I do see others experiencing similar issues. I also see others who are perfectly happy. IM just not sure why some are treated properly and some are treated poorly.

[Evil-Twin]

Off to Michael young on Monday.

here are few shots of my scratched Bracelet as requested. Gravity flexed.



Here is a shot before it goes off to MY.. and the Temp bracelet on my Sub.


stretched and flexed

[Old Expat Beast]

Ok, so that is quite bad condition for a six yr old bracelet. Will look like new when it comes back from HK.

[Evil-Twin]

We will see when it get back..
here is a shot with the ruler

[jolimont]

yep looks like a fair bit of stretch there, that bracelet is definitely MY worthy

[johnbeth]

Work from MY will fix all remaining issues with your bracelet. All will be ok soon!
Be safe and be patient. Resolution is near!

Cheers
John

[Evil-Twin]

Originally Posted by johnbeth

Work from MY will fix all remaining issues with your bracelet. All will be ok soon!
Be safe and be patient. Resolution is near!

Cheers
John

Thank you very much. IM ok with all this drama now... I just had a rude awakening to how Rolex service has slipped over the years. I would never use them again.
I appreciate that people here are very empathetic to my situation. I was told today that Michael will receive my Bracelet in 5 or six days. So sometime next week he will get it. IM in no hurry to get it back. IM ok with the Temp bracelet I bought. I just want the watch to be as perfect as possible for my Son when I give it to him.
I guess my next installment of this saga will be when Michael contacts me for payment. Probably in 8 to ten weeks. Although some one here posted a four week turn around time recently. I know not to contact Michael Young for anything and just wait until he contacts me.. Funny thing is I learned about him from this forum and I learned not to contact him because he is very busy.. When I did email him about sending him my bracelet. he returned my email in 6 hours.
Bill aka ET

stay tuned.

[Bangel]

Thanks for all the updates Bill.

Sorry to hear of your troubles, but here's hoping that both your watch and yourself will share "good health" very soon.

[Evil-Twin]

Originally Posted by Bangel

Thanks for all the updates Bill.

Sorry to hear of your troubles, but here's hoping that both your watch and yourself will share "good health" very soon.

Thank you for the kind words
Bill