You have heard it...yet, still makes me laugh

[bbressler]

Originally Posted by Etschell

Lee Michaels in North Star mall San Antonio. Moretti's is the only other AD off of 281.

Now you know I am stalking you!

Is Dennis Jewelry still an AD? They've always been great to me. Don't see them listed on the rolex.com anymore though.

[Etschell]

Originally Posted by bbressler

Is Dennis Jewelry still an AD? They've always been great to me. Don't see them listed on the rolex.com anymore though.

Nope...

[dera]

That salesperson should be working next door...

[Wcdhtwn]

You should provide their name and number so we can call and mock them. Jackwagons.

[Etschell]

Originally Posted by Wcdhtwn

You should provide their name and number so we can call and mock them. Jackwagons.

see my post almost certain this is lee michaels fine jewelry located at north star mall in San Antonio.

[GerardoG]

Originally Posted by brandrea

I wonder how that strategy is working for them

...I do not think it does..

Originally Posted by TheRolexKingofLV

I've seen that piece at numerous ADs, and everyone of them would have been happy to "wrap it up" on the spot...wonderful sales strategies, oh so clever

Originally Posted by SemperFi

That's just nuts. Maybe if you offered to cook a meal for them?

So that is what I forgot!

Originally Posted by Duke84

Baffling. Why wouldn't they want to make a precious metal sale?

Beats me!

Originally Posted by Mosbrook

Where is that?

San Antonio, TX

Originally Posted by ZeKe

That line really works...makes me want to buy 2 watches min from an AD!

Lame

Agree!

Originally Posted by travisb

Gotta love those strong sales strategies.

Originally Posted by KenNethcole

They must like having it in their display case so much they don't want to part with it.

Sooooo true!

Originally Posted by sco

Same dumb response on the same model!!

http://www.rolexforums.com/showthrea...range+response

I actually wound up talking to the manager, that could not apologize enough for her "misinformed staff"...

Chicago suburbs area by chance?

TX here...

Originally Posted by bodhipooh

Honestly, I do not understand this strategy at all. Even if you are hoping to set aside the piece for a "valued" client/customer, there is nothing logical about not selling a piece that you can replace in stock easily by ordering more from Rolex HQ.

I agree! Someone shows up, ready to buy, and no buyers....no brainer!!!

Originally Posted by arguetaoscar

Ridiculous .... Their loss!


Sent from my iPhone using Tapatalk

Yes!

Originally Posted by Gerardus

Idiots!


Sent from my iPhone using Tapatalk

Originally Posted by Porter

Hahaha...totally crazy!!

Ohhhh yes!

Originally Posted by silverbullet818

To give up a sale in hand for a perceived one is crazy!

Totally agree. Crazy indeed.

Originally Posted by Etschell

Lee Michaels in North Star mall San Antonio. Moretti's is the only other AD off of 281.

Now you know I am stalking you!

Spooky! Yes, spot on on AD.

Originally Posted by dera

That salesperson should be working next door...

Originally Posted by Wcdhtwn

You should provide their name and number so we can call and mock them. Jackwagons.

Hmmm....not a bad idea

Originally Posted by Yuri.Popov

Originally Posted by Etschell

see my post almost certain this is lee michaels fine jewelry located at north star mall in San Antonio.

Bingo!

[Sportwatchmania]

Ask them for a Sub, GMT, DJ or whatever Rolex. Pay for it and ask for the YM again

[Matt C]

Originally Posted by Etschell

see my post almost certain this is lee michaels fine jewelry located at north star mall in San Antonio.

Let the beatings commence lol.


Sent from my iPhone using Tapatalk

[GerardoG]

Originally Posted by MCO1

At this point all the regular clients have surely gotten the call or email it is available. If they wanted it they would have made their move by now one would think. Yep....not a good sales strategy.

Not at all. Lousy indeed.

Originally Posted by bodhipooh

Interestingly, I had the complete opposite experience at the same AD in San Antonio, and have also visited both locations (North Star and La Cantera). At NS, I dealt with a slightly older woman (the manager jumped in as well, and I think he thought I would rather deal with him, but really she was doing a great job) and at La Cantera I dealt with one of the sales guy without issues. I wonder why they showed such poor salesmanship to the OP.

I will tell you that most of these salespeople are trained to spot certain things and (right or wrong) will make certain judgments on the spot about the likelihood of someone being able (and willing) to buy a given piece. It's a reality of life and sales and service everywhere, even if completely off/wrong.

In any case, the idea that an AD would refuse to sell a piece because they are only willing to sell it to previous customers is downright silly. Money is money, regardless of whose wallet it comes from, so I am really surprised (and, disappointed?) to hear this kind of story.

I tried both locations and got the same answer. Sad 'reading' of the customer. I remember one time at Neimans, someone shows in shorts and flip flops only to buy a pair of socks. No one is there to help. Finally someone does and the customer pays with Amex black card. The look on the sales person was priceless!

Originally Posted by powerband

"This is a Big Mac. But you can buy it only if you bought French fries from us in the past."

Get over yourselves. I'll go to Wendy's for a f****ng hamburger.


Sent from my slingshot using Tapatalk

Originally Posted by powerband

In the San Francisco Bay Area and Silicon Valley, no sales associate would ever judge customers by how they look. That scruffy guy in the hoodie and jeans you just turned down a sale of a $32,000 Patek might have been a young CEO of a tech company that just got $90M in venture fundings.

I don't run a $90M unicorn company but plenty of time I've walked into various ADs with jeans and an old Star Wars tee-shirt and received the utmost friendliest and courteous services.

Only stupid sales associates are unable to overcome categorical thinking.


Sent from my slingshot using Tapatalk

I agree!

Originally Posted by alika

just crazy

Sad but true.

Originally Posted by Chadridv

Yep. Reveal.

I would have asked to speak to the manager, and tell them you're not sure if you'd be a customer but now you definitely will not.

I thought about it, but to be honest, I was tired (ok, needed a drink) so I figured a glass of scotch would be a better time investment at the moment.

Originally Posted by datejusting

For the watches that are harder to find, my AD has the same policy. He saves them for his regular customers. Makes good sense to me.

It is, but if you have some sitting there, it means all the regulars have been served....at least IMHO

Originally Posted by Jhquek

Bad sales tactics for a gold watch IMHO.
Understand that SS watches fly off the shelves but is RG that good selling in US?

It is, just because they get 1 or 2 only.

Originally Posted by Dennis the Menace

Ask them for a Sub, GMT, DJ or whatever Rolex. Pay for it and ask for the YM again

Originally Posted by BNALION

That's Just Wrong!

It is.

Originally Posted by Muzz

That sounds like a really smart move on that reference lol. Guessing they must not have a strong client base with these type of policies.

...I guess so.

Originally Posted by OmegaJJH

I would question how could they possibly know?

Does the sales person remember every person who has purchased from them?

I think I'd of gone on the attack there "I am a previous customer and I want to buy that watch" what they going to do - go through all previous sales records? Bit awkward?

Certain AD's do seem to have an air of elitism about them which doesn't lead to the most comfortable experience. I thankfully have a rather good relationship with my AD and she is really nice.

As someone else said "money is money" doesn't matter who it comes from!

...maybe ypu have to wear your 'I am a custmer' t-shirt?

Originally Posted by cvhjhi

Cut off your nose to spite your face.

Originally Posted by Racerdj

You might ask, how do I buy my first from you if I need to have purchased one before?

Hmmm....interesting and true!

Originally Posted by T. Ferguson

Yeah, they must be flying off the shelves like every other PM model.

"We can only sell you one if you've bought from us before...and it had to have been a RG YM." They remind me of that rug store in TV commercial...the one that has only one rug, and it's not for sale. They must be the "Rolex" dealer, not the "Rolexes" dealer.

Good chuckle to start my day.

Happy to help!

Originally Posted by Matt C

Let the beatings commence lol.


Sent from my iPhone using Tapatalk

[Yuri.Popov]

[tkerrmd]

Well if they have one sitting there it means none of their "regulars" wanted it and it should be up for first come at that point

[joli160]

Very funny AD, good business model

[phils]

If they were really stuffy they would demand to see your watch, car keys, bank statement, and your address before letting you even look at a Rolex.

[watchwatcher]

Well that sucks...even for an AD.

[HogwldFLTR]

I bet they say that to all their customers on all their watches; promotes a feeling of elitism and an ever shrinking customer base.

[FTX I]

Doesn't make any sense.

[1st amg]

They should give their head a shake, they are not the only ones in town. Morons

[silverbullet818]

If I really wanted the watch, this is what I would have done.

I would tell the lady ok, I'll buy two watches right here right now.

She would have to sell you the one you want.

Slap it on your credit card, walk out the door, turn right around and return the one you didn't want.

Then tell her... there are so many ways to skin a cat.

[Rock]

This kind of response just begs to have you 'take the piss' with the salesperson.
"So - this model is hard to get? They had one at X, Y, and Z recently."
"Have you been selling watches long?"
"Pity, I guess it must be tough for you to meet your sales targets - you DO have sales targets?".

[cornerstore]

I actually encountered the same mentality in Cabo re: a SS Daytona. Wanted me to buy a watch for the wife before selling me a Daytona. We walked out without purchasing anything. Ironically had he sold me the Daytona I would have had to buy the watch the wife wanted as well

[goin camping]

That is just so absurd.

[GerardoG]

Originally Posted by tkerrmd

Well if they have one sitting there it means none of their "regulars" wanted it and it should be up for first come at that point

I agree! It is nonsense! It even gets worse, went to their second location (La Cantera) and got...THE SAME RESPONSE! so it is a 'corporate answer'

Originally Posted by joli160

Very funny AD, good business model

Originally Posted by watchwatcher

Well that sucks...even for an AD.

Ohhh it does!

Originally Posted by phils

If they were really stuffy they would demand to see your watch, car keys, bank statement, and your address before letting you even look at a Rolex.

Originally Posted by HogwldFLTR

I bet they say that to all their customers on all their watches; promotes a feeling of elitism and an ever shrinking customer base.

Well, that is getting nowhere. Fast. Real fast.

Originally Posted by FTX I

Doesn't make any sense.

Not at all!

Originally Posted by 1st amg

They should give their head a shake, they are not the only ones in town. Morons

Originally Posted by silverbullet818

If I really wanted the watch, this is what I would have done.

I would tell the lady ok, I'll buy two watches right here right now.

She would have to sell you the one you want.

Slap it on your credit card, walk out the door, turn right around and return the one you didn't want.

Then tell her... there are so many ways to skin a cat.

That would be fun! I have actually played a game on situstions like these....will disclose privately...

Originally Posted by Rock

This kind of response just begs to have you 'take the piss' with the salesperson.
"So - this model is hard to get? They had one at X, Y, and Z recently."
"Have you been selling watches long?"
"Pity, I guess it must be tough for you to meet your sales targets - you DO have sales targets?".

Pretty Woman at Rodeo Drive comes to mind

Originally Posted by cornerstore

I actually encountered the same mentality in Cabo re: a SS Daytona. Wanted me to buy a watch for the wife before selling me a Daytona. We walked out without purchasing anything. Ironically had he sold me the Daytona I would have had to buy the watch the wife wanted as well

I know the feeling. They try to hard to push for the sale, when pulling is so much easier.

Originally Posted by goin camping

That is just so absurd.

It is!

[asleep]

[Old Geezer]

Did you see a line of people waiting to buy one? I supposed not. Some business people are so silly, it's amazing they can even run a business. A statement like that pretty much guarantees a customer won't ever return to that store.

[GerardoG]

Originally Posted by Old Geezer

Did you see a line of people waiting to buy one? I supposed not. Some business people are so silly, it's amazing they can even run a business. A statement like that pretty much guarantees a customer won't ever return to that store.

Both stores were empty!

[TripleB Boston]

Two words: Trusted Sellers.

I found them and never looked back. Unfortunately they can't get the Rolex Magazines so I have to kiss a little ass.

Thank God for TRF and Trusted Sellers.

[alanc]

Originally Posted by TripleB Boston

Two words: Trusted Sellers.

I found them and never looked back. Unfortunately they can't get the Rolex Magazines so I have to kiss a little ass.

Thank God for TRF and Trusted Sellers.

Agreed - David SW has three for sale on his website as of two minutes ago.

[beer]

could maybe work if a couple walked in, would be an excuse to buy a watch each

but if that was me would just go to another AD and buy 2 watches there

[subtona]

Let's see if I understand this correctly...

If I walked in as a new customer I would be offered zero discount and they would tell me we can't sell to you because you are a new customer.

Resulting in perhaps one of our trusted sellers walking in and being happily offered the same watch for ~20 % off.

...And the secondary market is born.

Makes perfect sense.

[jrs146]

Some people just don't understand business... I understand they are trying to portray exclusivity, but instead they are just pushing good customers away.