The Tudor date window bug finally bit me [emoji30]

[samson66]

Originally Posted by Beckster

Sorry to hear about your situation Mike. Real bummer. Wondering if you wear it as a daily or in a rotation.

Rotation. It is my primary travel watch and I also wear it when I'm in areas where I might not want to look like I'm wearing an expensive watch. Tudor flies under the radar and doesn't attract as much attention. If I had to guess I would say I wear it about 3 months/year if I added it all up.

[1William]

I currently own the BB GMT and enjoy it a great deal. I like the retro look. This is the fourth one I have owned and I had the movement issue on the last example I owned. I got one of the first watches on release and had no issue. Sold it when I purchased the WG BLRO and bought it back some time later. Sold it again when I bought the SS BLRO but bought it back again as I missed the retro looks and wear. On my thrid example the date issue occurred almost immediately. My AD took the watch back and gave me a new one. No issues to date but we will see. Should I experience the issue again, I will sell the watch and move away from the Tudor BB GMT. There are too many great watches to get sidetracked with production and design issues.

[rockmastermike]

If the warranty runs out while RSC is closed (for however long this lasts) will the warranty be honored when RSC re-opens?

[webble1]

Originally Posted by samson66

How would you get a refund? I haven't heard of Tudor offering refunds for this issue, only free fixes under warranty.

In the UK we have a 'Consumer Rights Act. The retailer can attempt to fix the issue but if it fails again you can ask for a refund.

[samson66]

Originally Posted by webble1

In the UK we have a 'Consumer Rights Act. The retailer can attempt to fix the issue but if it fails again you can ask for a refund.

OK, I see. We have "lemon laws" for that sort of thing but they are very restrictive. Has to have the same repair done three times within a certain time-frame and then the problem still has to exist. This was mainly done for cars/trucks.

How much time would you have for the consumer rights act to apply if the date issue occurs again? Does it have to be in the first year or something similar?

[watchwatcher]

I'm sorry to hear this, Mike. Especially so as we got our watches about the same time, me in October of the same year.

Agreed: We, as owners, are entitled to more communication from Tudor than we're getting on this issue.

Disagreed: All the posts saying to sell it. While you're entitled to your opinion, it's hard for me to wrap my head around the fact that you would be willing to dump a treasured possession because it wasn't working, as opposed to fixing it. But hey, what do I know?

[fsprow]

Had one, a 2018. Immediate date problem. Repaired at KL RSC. Problem re-emerged in a month. Sold watch at a loss, still under warranty.

No more Tudor for me.


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[webble1]

Originally Posted by samson66

OK, I see. We have "lemon laws" for that sort of thing but they are very restrictive. Has to have the same repair done three times within a certain time-frame and then the problem still has to exist. This was mainly done for cars/trucks.

How much time would you have for the consumer rights act to apply if the date issue occurs again? Does it have to be in the first year or something similar?

I think if the fault occurs within 30 days you can get an immediate refund.
After this within 6 months the retailer can attempt to repair. If this does not fix the problem you have a right to refund.
Your rights against the retailer can last for up to six years, but after the first six months the onus is on you to prove a fault was present at the time you took ownership of the goods.

[rajurama]

It took mine 4 months to get it sorted at the mothership in Switzerland... So with Covid now... Probably 2021

[NachoNeal]

Originally Posted by samson66

Rotation. It is my primary travel watch and I also wear it when I'm in areas where I might not want to look like I'm wearing an expensive watch. Tudor flies under the radar and doesn't attract as much attention. If I had to guess I would say I wear it about 3 months/year if I added it all up.

I disagree with this statement. But in a good way. I think it's one of Tudor's sharpest looking watches, that doesn't fly under the radar because of it's stand-out presence.

[samson66]

Originally Posted by NachoNeal

I disagree with this statement. But in a good way. I think it's one of Tudor's sharpest looking watches, that doesn't fly under the radar because of it's stand-out presence.

I didn't mean it as a insult or anything, I love the look of it too. By "flies under the radar" I only mean that to the novice is doesn't scream "expensive Swiss watch, please steal me!"

Comes in handy when traveling is higher crime areas

[Beckster]

Originally Posted by samson66

Rotation. It is my primary travel watch and I also wear it when I'm in areas where I might not want to look like I'm wearing an expensive watch. Tudor flies under the radar and doesn't attract as much attention. If I had to guess I would say I wear it about 3 months/year if I added it all up.

Thanks for the reply Mike. I also have one from Dec 2018 which I wear in rotation. I guess I’d better mentally prepare myself for it to happen. But I really do like the watch, with its vintage vibe and superb accuracy. Well I guess in the current climate, worse things could happen. Hope you get yours sorted soon. Take care and stay safe to all!

[214270Explorer]

I wonder how much of a bad rap Tudor has gotten OUTSIDE of the various watch forums.
You know, by non-WIS owners who really know little about watches, and then get stuck with a perceived lemon.
Hopefully Tudor will fix any more watches that exhibit the date change issue. They are already getting more than enough bashing's. (Someone reported the issue required redesign for some new parts, and was not simply a lubrication problem.)

I was waiting for one over a year ago, but then decided "nope" when all the date issues were getting posted. Ended up with a Sky-Dweller, which is also a GMT.

[j0hnny]

Not wishing to sound daft, but this is an issue with these watches? Common fault? I was seriously considering getting one, maybe I should forget it.


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[TurboTim14]

Sorry to hear. I love this watch and I have really been considering it. But not until this date issue is fixed. It's really the only thing preventing me from buying one which is sad because it is a great piece for the money.

[Dan Pierce]

Originally Posted by j0hnny

Not wishing to sound daft, but this is an issue with these watches? Common fault? I was seriously considering getting one, maybe I should forget it.


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Originally Posted by TurboTim14

Sorry to hear. I love this watch and I have really been considering it. But not until this date issue is fixed. It's really the only thing preventing me from buying one which is sad because it is a great piece for the money.

Unfortunately we just don't know the % of GMTs with the issue. Could be a very small overall %. Many, like me, have had no issue. But I can certainly understand the trepidation.
dP

[Vincent65]

yeah, new kids on the bock, movement-wise. They should get it together. Swiss-Made, and all that.

[Flyoverguy]

It is not like date complications are something new. This is inexcusable.

[michaelodonnell123]

Originally Posted by minute_man

Well, this is a logical assumption and one to be expected for an answer.
On the other hand though, both "my" AD and RSC have been very apologetic and genuinely helpful and even went on to imply that I won't ever have to pay out of pocket should this problem come back. There's that, which also makes sense.
...

Who did you speak to from RSC that was so apologetic? Show us the letter from RSC with their apologetic response to you.

The fact is nobody from RSC was apologetic, they don't apologize for anything.

You said they were genuinely 'helpful'. What in the world could they have been so helpful with? Their product is defective. Period. There is nothing they can help you with.

"Imply" does not cover anything. Either you have a guarantee or you don't.
Show us the RSC document that they will cover your watch forever.

[Vincent65]

Originally Posted by michaelodonnell123

Who did you speak to from RSC that was so apologetic? Show us the letter from RSC with their apologetic response to you.

The fact is nobody from RSC was apologetic, they don't apologize for anything.

You said they were genuinely 'helpful'. What in the world could they have been so helpful with? Their product is defective. Period. There is nothing they can help you with.

"Imply" does not cover anything. Either you have a guarantee or you don't.
Show us the RSC document that they will cover your watch forever.

Chill, dude - and put the interrogator's hat aside

[Yess]

Anything mechanical can fail.
But it is surprising to find such a regular fault... Even if the numbers are low, it's a fault that occurs regularly.
Hope Tudor can sort it and do right by their customers... Competition is good for the watch market.

[18078pres]

If its because of lack of lube try winding via crown to get full power built up and see if it will power thru the change all the way. My very old DD has to be done that way to get to flip over. Maybe it will help. But it still is an issue to be fixed.

[peterpl]

Its a big wide problem. The numbers are low because we are only on TRF. The AD i deal with have said pretty much every single one they sold has come back with this problem.

It is a popular watch - many in the watch groups I belong have one and pretty much every single one have experienced this issue.

I'm very very surprised Tudor still have not fixed this issue. Rolex also had a date change issue with their early DD40s (which I had 2 that had the symptoms) but Rolex fixed this model quick smart. Obviously they would lose huge face if their top dog model had problems but I guess they care less with Tudor.

This has been going on to close to 2 years now. Unacceptable for it to still be happening in 2020 sold models.

[MillyS]

I would email the AD/RSC with your details and issue just so they have it logged so its within warranty. I am not sure it will help but it cant hurt.

Noob question, is this an issue with the GMT or all Tudors?

[minute_man]

Originally Posted by michaelodonnell123

Who did you speak to from RSC that was so apologetic? Show us the letter from RSC with their apologetic response to you.

The fact is nobody from RSC was apologetic, they don't apologize for anything.

You said they were genuinely 'helpful'. What in the world could they have been so helpful with? Their product is defective. Period. There is nothing they can help you with.

"Imply" does not cover anything. Either you have a guarantee or you don't.
Show us the RSC document that they will cover your watch forever.

Dear Michael,

I don't have to convince you about anything and sure enough, I have nothing to prove.
All I did was to share my positive experience in contrast to "your" AD' s negativity. This was meant to be reassuring.
Fyi I am regularly and casually in touch with "my" AD who happen to be one of the three or four boutiques in the world actually owned by Rolex.
Shortly after I had received my watch back from the second movement swap, there was another hiccup with the date and that time, they even put me through to speak with the actual watchmaker who had serviced my watch.
The gentleman walked me through a few easy checks and explained to me how to keep an eye on it and what to look out for.
Fortunately I haven't had to bother them again since although both the AD and RSC assured me they will be taking care of the matter should it ever happen again.
And yes, I still have a guarantee. One they've honored twice already, one they are willing to honor again and one that's just been extended for another 18 months.

Please consider this account of events as my signed affidavit, trusting this would suffice for the time being.

[samson66]

Originally Posted by MillyS

I would email the AD/RSC with your details and issue just so they have it logged so its within warranty. I am not sure it will help but it cant hurt.

Noob question, is this an issue with the GMT or all Tudors?

I believe it is specific to the Tudor MT5652 movement which is only in the GMT. Tudor extended my warranty by 18 months so I'm covered for the next two years at least. But my AD is a two hour round trip drive and $8 toll every time I go so it's not like it's around the corner from me. I do like stopping in there every so often, so not the end of the world or anything...

[airchitect]

My AD says he’s never had one come back for it......he also may be fibbing...... he is an AD after all.

[Lesnerelli23]

Slightly off topic but I've been looking for a less recognizable branded watch for travel. I've only felt uncomfortable twice in my Sub but also having multi timezones is a feature I'd like for travel too.

I was considering this Tudor but may just go for the Steinhart 39 GMT. I know it's more knock off than homage but I want swiss, I want quality and I don't want a sticky date issue forever!!!

Very helpful thread!

[NachoNeal]

Originally Posted by Lesnerelli23

Slightly off topic but I've been looking for a less recognizable branded watch for travel. I've only felt uncomfortable twice in my Sub but also having multi timezones is a feature I'd like for travel too.

I was considering this Tudor but may just go for the Steinhart 39 GMT. I know it's more knock off than homage but I want swiss, I want quality and I don't want a sticky date issue forever!!!

Very helpful thread!

Thanks for bringing that up. I've never heard of them and their watches look interesting.

[johnorpheus]

Originally Posted by Lesnerelli23

Slightly off topic but I've been looking for a less recognizable branded watch for travel. I've only felt uncomfortable twice in my Sub but also having multi timezones is a feature I'd like for travel too.

I was considering this Tudor but may just go for the Steinhart 39 GMT. I know it's more knock off than homage but I want swiss, I want quality and I don't want a sticky date issue forever!!!

Very helpful thread!

I still don't think the BB GMT is a bad option. Like others said, we don't know how widespread it is, and if the date sticks you just get it fixed and move on. But if you're set against it, could also consider Omega PO GMT. They make a few sweet looking ones. Quality and heritage on par with Rolex, but without exorbitant Rolex price, as you can get substantial discounts off MSRP in some cases. Omega makes a killer movement.