RSC UK fail follow up

[padi56]

Originally Posted by rootbeer7

This may be controversial, but the 2 images are taken in different light, at different angles with a slightly different background colour behind crown.
Without the background, 99% of people would struggle to see the difference.
This takes nothing away from your disappointment, but get what you can from Rolex and sell it on. The majority of potential buyers would be delighted with what looks like a brand new watch.
It really is only a few lunatics that obsess over this. How many of the population even know what a Bexley Bevel is?

Have to agree and would hardly call it a fail,as it looks all good to me..

[walds11]

Originally Posted by padi56

Have to agree and would hardly call it a fail,as it looks all good to me..

Agreed. It looks great!

OMG, I agreed with Peter for once

[Dirt]

Originally Posted by walds11

Agreed. It looks great!

OMG, I agreed with Peter for once

Does this mean your life is going down the toilet?
Surely it's not all that bad

[walds11]

Originally Posted by Dirt

Does this mean your life is going down the toilet?
Surely it's not all that bad

Nope. Just saying.

[Ranger67]

Originally Posted by rootbeer7

This may be controversial, but the 2 images are taken in different light, at different angles with a slightly different background colour behind crown.
Without the background, 99% of people would struggle to see the difference.
This takes nothing away from your disappointment, but get what you can from Rolex and sell it on. The majority of potential buyers would be delighted with what looks like a brand new watch.
It really is only a few lunatics that obsess over this. How many of the population even know what a Bexley Bevel is?

I had to google Bexley Bevel.

[JoshuaJones]

Originally Posted by rootbeer7

This may be controversial, but the 2 images are taken in different light, at different angles with a slightly different background colour behind crown.
Without the background, 99% of people would struggle to see the difference.
This takes nothing away from your disappointment, but get what you can from Rolex and sell it on. The majority of potential buyers would be delighted with what looks like a brand new watch.
It really is only a few lunatics that obsess over this. How many of the population even know what a Bexley Bevel is?

I suppose it’s the difference between people who care for watches and people who just want one for the brand name... details and attention to those details matters!


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[Woody]

Originally Posted by JoshuaJones

I suppose it’s the difference between people who care for watches and people who just want one for the brand name... details and attention to those details matters!


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.......or perhaps people who wear their watches and have a life

Great result for the OP. This watch will always have an interesting story to tell. Looking forward to seeing pictures of its heroic return from Geneva

[Bucky]

[Bucky]

[Token74]

When I read most the complaints on here I tend to think ‘get a grip’! But I would be spitting feathers over this one. Will be interesting to see what RSC come back with.


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[Dirt]

Originally Posted by Token74

When I read most the complaints on here I tend to think ‘get a grip’! But I would be spitting feathers over this one. Will be interesting to see what RSC come back with.


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Agreed.
I had hopes they wouldn't molest it like was feared, but it seems like they may have been on drugs or something when they attacked it without mercy

They've never done anything like that to any of mine
That's all I can say.

[Wobbly]

I was hoping that you were going to be ok, with the polish, when you received your watch back.

But I can see, why you are upset, I hope the RSC has something constructive to help.

[77T]

I am almost afraid to ask as it might put you over the edge...

Did they also leave you a small “gift” in the form of a dust speck on your dial? Hopefully the white dot is on the crystal.




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[Verdi]

One of the reasons Im reluctant to use RSC.
I feel for you.

It means nothing that some say it looks better polished. You wanted to keep this watch unpolished and they messed it up badly.

[Ferdelious]

Not acceptable. I would ask for a new case.

[dba]

Originally Posted by zen123

As can clearly see the polished watch has lost all of it original sharp edges and has gained the infamous Bexley bevel. Even the definition of the Rolex crown on the clasp has diminished.

Hard to tell as different lighting and different positions change the actual. It's still a beautiful watch.

What is it that you actually want anyone to do?

[1665fan]

That sucks....that’s why independents are better....Rolex will ruin your watch and not care...

[georgekart]

Out of curiosity what solutions have they offered?

[Rado63]

I think there is an argument for a bit of over exuberant polishing. The original watch looks like it was in good order and even if polished should have been a subtle result. Looking at five digit subs the case edges where that polished edge rolled over at the brushed edge seemed to have some variability of where Rolex finished them over the years. Your original piece barely had a polished edge into the brushed edge. After the work, The case edges don't seem to have consistent placement of the where the polished edge meets the brushed edge. The bracelet crown was just wiped out. In real world terms, this can certainly diminish the value of the piece.

[mykii]

I understand your anger OP, since you looked far and wide for this one, but at least it still looks ok. If you can’t stand it, move it on and start your search again.

[scooba]

FWIW

www.watchcentre.com in Bond Street have a 2009 16610lv just back from a 2020 rsc service in Feb have a look at the chamfers on this example .

[Pekket]

The polishing seems way too heavy considering the original condition. Based on pictures I’ve seen, RSC does not put in a bevel on watches that weren’t originally beveled. Especially as your case showed no major damage on the edges where brushed meets solid. Looks like they failed both at following your instructions and at the actual work undertaken.

Hope that you got a good compensation deal from the AD. And, as the comments here show, you’ll have no problem selling it.

[zen123]

To address some of the questions posed by some members regarding this matter. Of all the watches I own only 2 of them were bought brand new from AD, a GMT back in 1998 & BB58 Blue from a couple of weeks ago, the rest of them are pre-owned & most if not all of them are in their original unpolished condition along with the scuffs & marks accumulated over its lifetime. I genuinely prefer them that way, that's just me, I understand others that insist their watches come back polished & looking pristine though.

I've had a few watches go to RSC for service just these past couple of years and all have come back un-polished as requested. This time they made a mistake and its the way they are handling it that has me irked. Also the initial offer of 20% discount on the service cost was from the AD and NOT RSC as I first thought. Anyway I have expressed my dissatisfaction over the phone with RSC and am awaiting a call or email back from them.

[Geckobros]

Originally Posted by zen123

To address some of the questions posed by some members regarding this matter. Of all the watches I own only 2 of them were bought brand new from AD, a GMT back in 1998 & BB58 Blue from a couple of weeks ago, the rest of them are pre-owned & most if not all of them are in their original unpolished condition along with the scuffs & marks accumulated over its lifetime. I genuinely prefer them that way, that's just me, I understand others that insist their watches come back polished & looking pristine though.

I've had a few watches go to RSC for service just these past couple of years and all have come back un-polished as requested. This time they made a mistake and its the way they are handling it that has me irked. Also the initial offer of 20% discount on the service cost was from the AD and NOT RSC as I first thought. Anyway I have expressed my dissatisfaction over the phone with RSC and am awaiting a call or email back from them.

Totally bites that they did not follow your instructions. I think it looks great but not being the owner, it doesn't matter.

I am curious as to what you feel would make you whole?

[Xtralarg]

Looks good to me, enjoy it and be thankful for the things you have in life.

[Harry-57]

Where did the crown guards go? That's awful.

I was in the "wait and see" camp. I'm very sorry this is the result. The question is, now what?

[samuel019]

It looks ok and it doesnt. I would be highly pissed even if you asked for a polish job. The coronet on the clasp and the crown guards are by far the worst. The bevel I dont think is too bad imho but the rest yikes.

Did you check and see if that dust was inside or out? I hope for you its out. If not I'd literally blow a gasket.

[zen123]

Originally Posted by samuel019

It looks ok and it doesnt. I would be highly pissed even if you asked for a polish job. The coronet on the clasp and the crown guards are by far the worst. The bevel I dont think is too bad imho but the rest yikes.

Did you check and see if that dust was inside or out? I hope for you its out. If not I'd literally blow a gasket.

Dust is outside.

Just looked over the watch again and noticed the uneven polishing of the lugs. At 12 o'clock it actualky looks OK but over polished lugs at 6 o'clock

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[samuel019]

Originally Posted by zen123

Dust is outside.

Just looked over the watch again and noticed the uneven polishing of the lugs. At 12 o'clock it actualky looks OK but over polished lugs at 6 o'clock

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I’m sorry brother. I hate this happened to you. Hopefully Rolex themselves does something for you. I use Rolliworks here in the US for my needs. They did my 16600 and I specifically asked not to polish certain areas etc and they did exactly what I asked.

Good luck with Rolex mate. Please keep us posted with Rolex’s stand. I’m very very curious. Plus to all those that said it looks fine/no biggie it’s your watch and the only opinion that matters is yours. Unfortunately posting on a forum you’re gonna get opinions that you may not want. Good luck.

[Strad]

I had my 16610 LV serviced at Lititz PA. I am, for the most part, very pleased with the job. The only thing that bothers me is that when they polish the bezel, the knurling is not as sharp. You can definitely see and feel the difference between a new submariner bezel and a submariner with a polished bezel.

In the future I would probably not polish the bezel. The lugs, crown on the bracelet, crown guards etc. look fine to me.

What drove me to service is that the watch had lost a lot of accuracy. Now it is accurate. That to me is the main goal.