Dealer scratched my watch while removing a link

[dannyp]

Originally Posted by LeftieUSA

No, different location. A LBG store.

Somehow, even absent this information, I instinctively had the SA’s “new car” line playing in my head with a very thick Massachusetts accent...

[LeftieUSA]

Sent store manager an email with my concerns and asked for a new link and clasp.

[Gab27]

Originally Posted by LeftieUSA

Sent store manager an email with my concerns and asked for a new link and clasp.

Is the scratched up link a removable link?

[DC116710LN]

Sadly, that's as bad of a job as I can remember seeing

[Rado63]

Looking at the conditions of the screws as well as the scratches I am sure you didn't go to anyone nearly qualified. Always make a comment about the condition of your watch before handing it over, or photograph it before servicing it. Inspect it before trying it on and leaving the shop.

[Al1969]

Amateurs.

[garyk]

Unacceptable. Ridiculous!!! That person needs additional training on customer relations too!

[Annan]

Absolutely unacceptable! I would demand a new clasp and screw.

[cronos]

Do you have it insured? I think a Jewelers Mutual policy would cover stuff like that.

[dannyp]

Originally Posted by cronos

Do you have it insured? I think a Jewelers Mutual policy would cover stuff like that.

Before going there, when was the watch bought and how was it paid for? Invoking Amex purchase protection, for example, poses no risk to one’s insurance premiums rising.

[whiskyrolex]

Originally Posted by dannyp

Before going there, when was the watch bought and how was it paid for? Invoking Amex purchase protection, for example, poses no risk to one’s insurance premiums rising.

Amex PP doesn't cover damage done by third parties. They would swiftly deny the claim. Ironically, if OP did this himself, it may have been covered.

[whiskyrolex]

Originally Posted by Bozack90

I would hope the boutiques are better at this but short of doing it yourself I'd think a watchmaker might be a better option.

Any AD worth their salt should have a watchmaker handling these things. I can tell you for sure no sales rep would be sizing any watch at my local AD.

[dannyp]

Originally Posted by whiskyrolex

Amex PP doesn't cover damage done by third parties. They would swiftly deny the claim. Ironically, if OP did this himself, it may have been covered.

Are you sure that’s the case? First of all, even though a different location is the same merchant from their perspective, no? At the very least a potential chargeback for cost of new bracelet might be possible. But even if it’s viewed as third party, I’m not sure that matters. I’ll give you an example:

A decade ago I had someone smash a window in my car when parking on a San Francisco street. Paid for repair on Amex. A week later, another break-in... same window! Called Amex, told them that I’d used my card to pay for replacement window for my car a week earlier and now the window was shattered. Speculated it was done by a thief but couldn’t say as it was overnight. The rep was skeptical but ultimately covered without incident.

[nachopc]

Originally Posted by Annan

Absolutely unacceptable! I would demand a new clasp and screw.

This


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[garyk]

Show this photo of my “scratch free” 9 year old Porsche to this AD…

I haven’t been lucky, I’m careful to not let morons work on it. I totally think they owe you whatever you are willing to accept to make this right. Unbelievable!!!




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[EEpro]

Originally Posted by garyk

Show this photo of my “scratch free” 9 year old Porsche to this AD…

I haven’t been lucky, I’m careful to not let morons work on it. I totally think they owe you whatever you are willing to accept to make this right. Unbelievable!!!




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I'm afraid you're gonna need to sell that to me.

[garyk]

Originally Posted by EEpro

I'm afraid you're gonna need to sell that to me.

Haha, waitlist :(

[Cwillis0001]

Originally Posted by garyk

Show this photo of my “scratch free” 9 year old Porsche to this AD…

I haven’t been lucky, I’m careful to not let morons work on it. I totally think they owe you whatever you are willing to accept to make this right. Unbelievable!!!




Sent from my iPhone using Tapatalk

Yes, do that. A third hand picture of some stranger's scratch free 9 year old Porsche will make this person see the light. Let me know if you think that pictures of the two unscratched quarter panels on my F-150 will help you out. I'll send them ASAP.

[london_v]

Originally Posted by Cwillis0001

Yes, do that. A third hand picture of some stranger's scratch free 9 year old Porsche will make this person see the light. Let me know if you think that pictures of the two unscratched quarter panels on my F-150 will help you out. I'll send them ASAP.

Lol

[garyk]

Originally Posted by Cwillis0001

Yes, do that. A third hand picture of some stranger's scratch free 9 year old Porsche will make this person see the light. Let me know if you think that pictures of the two unscratched quarter panels on my F-150 will help you out. I'll send them ASAP.

Again, the lady made a snarky remark using a car analogy. I had recently been to a national car show with this car which we drove there. I got favorable comments as "there's not a mark on my 9 year old car". Just thought it was relevant when I read this idiot lady's stupid comment. Obviously it struck a nerve with some sensibilities here??!! Lighten up maybe...Geez..........

"once the lady buffed the one scratch out on the clasp she made a snarky comment and said it’s like a new car eventually you’ll get a scratch on it."

[LSA916]

Originally Posted by garyk

Again, the lady made a snarky remark using a car analogy. I had recently been to a national car show with this car which we drove there. I got favorable comments as "there's not a mark on my 9 year old car". Just thought it was relevant when I read this idiot lady's stupid comment. Obviously it struck a nerve with some sensibilities here??!! Lighten up maybe...Geez..........

"once the lady buffed the one scratch out on the clasp she made a snarky comment and said it’s like a new car eventually you’ll get a scratch on it."

Yep; the difference is that the AD caused the scratch, not OP. If I damage my own car on my own, it's clearly my own fault. But following the same analogy, if I take my car in to the dealer for maintenance and they damage it through their own negligence, they should and normally will offer a fix to original quality. I'm pretty sure "it was going to get scratched eventually" is not a valid excuse.

[garyk]

Originally Posted by LSA916

Yep; the difference is that the AD caused the scratch, not OP. If I damage my own car on my own, it's clearly my own fault. But following the same analogy, if I take my car in to the dealer for maintenance and they damage it through their own negligence, they should and normally will offer a fix to original quality. I'm pretty sure "it was going to get scratched eventually" is not a valid excuse.

That's the way it hit me too. Appalling that this happened to the OP and it hit me as the lady's comment about cars as an excuse was completely off base...I choose who works on my cars carefully but after these guys came after me, I give up.

I wish the moderators would remove my photo please...

[Bizcut1]

Originally Posted by garyk

Show this photo of my “scratch free” 9 year old Porsche to this AD…

I haven’t been lucky, I’m careful to not let morons work on it. I totally think they owe you whatever you are willing to accept to make this right. Unbelievable!!!




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Weak flex.

[garyk]

Originally Posted by Bizcut1

Sad, weak flex. Not even relevant.

Extremely relevant, Here's the remark I made an analogy about using my scratch free 9 year old car:

"once the lady buffed the one scratch out on the clasp she made a snarky comment and said it’s like a new car eventually you’ll get a scratch on it."


Having fun on TRF sometimes creates a subject where someone sadly has to make a cutting remark. I just recently heard about flex, you sir are completely wrong........

[HiBoost]

Originally Posted by garyk

Extremely relevant, Here's the remark I made an analogy about using my scratch free 9 year old car:

"once the lady buffed the one scratch out on the clasp she made a snarky comment and said it’s like a new car eventually you’ll get a scratch on it."


Having fun on TRF sometimes creates a subject where someone sadly has to make a cutting remark. I just recently heard about flex, you sir are completely wrong........

I took your comment as you intended. Not everyone is a jaded internet troll :) I do not think you intended us to be in awe of your vehicle. But rather, to point out that many of us who "like nice things" in general do actually take care of our stuff. And whether it's a watch or a car or a piece of furniture we aren't real keen to just have it beat to hell for no good reason, especially by somebody else. If the dealer scratches my wife's Mazda (how's that for a big boy flex?!) you think I'm going to accept "it's a car, these things happen"? On what planet would that fly?

[garyk]

Originally Posted by HiBoost

I took your comment as you intended. Not everyone is a jaded internet troll :) I do not think you intended us to be in awe of your vehicle. But rather, to point out that many of us who "like nice things" in general do actually take care of our stuff. And whether it's a watch or a car or a piece of furniture we aren't real keen to just have it beat to hell for no good reason, especially by somebody else. If the dealer scratches my wife's Mazda (how's that for a big boy flex?!) you think I'm going to accept "it's a car, these things happen"? On what planet would that fly?

Thank you very much!!! I only wish I had used a photo of my also scratch free 8 year old 63,000 mile Toyota FJ lol..

I totally get what you're saying about your wife's Mazda. What the flex police and people who place weird values on things on TRF do not realize that some people, myself included really like things for the mechanical value or material quality and the dollars do not make one worth more than another IMO. I know I'm not saying this well but I like my 45 year old Porsche Design watch just as much (maybe more) as my YG Daytona.

Thank you again sir!!!!

[Bizcut1]

Originally Posted by garyk

Extremely relevant, Here's the remark I made an analogy about using my scratch free 9 year old car:

"once the lady buffed the one scratch out on the clasp she made a snarky comment and said it’s like a new car eventually you’ll get a scratch on it."


Having fun on TRF sometimes creates a subject where someone sadly has to make a cutting remark. I just recently heard about flex, you sir are completely wrong........

You're right - that was rude. Apologies.

Ben

[garyk]

Originally Posted by Bizcut1

You're right - that was rude. Apologies.

Ben

Thanks man. Obviously i should have kept my nose out of it or figured a cheaper analogy..thanks

[Boaters]

Originally Posted by garyk

Show this photo of my “scratch free” 9 year old Porsche to this AD…

I haven’t been lucky, I’m careful to not let morons work on it. I totally think they owe you whatever you are willing to accept to make this right. Unbelievable!!!




Sent from my iPhone using Tapatalk

Wow that's a beauty Gary

[cerbom]

Well she didn t deny doing the damage so I d take my complaint up to someone higher for replacement.