Does you AD use words like Smurf or Hulk?

[AlbionJackal]

No.

I do and then correct myself...

[Atmwireless]

She does not.

[TswaneNguni]

Yes,all of them ,otherwise how do they converse with 95% of inquiries ?

[Rashid.bk]

Surprisingly, my ad uses the nick names more than anything else. Some of the staff know the reference numbers but all use the nick names.

[eonflux]

Does Rolex train their ADs on their website search results?

Odd that "kermit" generated so many results

[JeanValjean14]

No,never heard them using these phrases. Neither do I :)

[mountainjogger]

Wow. I had no idea that the search bar on the Rolex website recognizes slang.

[Seddyspaghetti]

Some of them do. Like kermit or pepsi. I dont care. Makes it easier for both of us to say. If they referred to rolexes by ref numbers i would tell them to stop. That would be annoying and corny to me.

[beshannon]

No

They respect their brand

[1William]

I have heard the nicknames when dealing with long term customers and collectors.

[m j b]

I was shopping at a non-Rolex AD once and the salesman said "Nice Batman." I didn't know what he was talking about for a few moments, and then I mumbled something like "thanks for making my $10,000 watch feel like a cartoon".

I keed. But it sounded stupid, and I rarely say names like that out loud although I may have typed it here once or twice.

As noted by others, my Rolex AD SA is a salesman and he will do or say whatever it takes to make me like him and buy stuff.

[KOTR]

Yes, the SA's I've spoke with used names such as Pepsi and Bat Girl.

[Marcjvr]

Originally Posted by mountainjogger

I have purchased from two AD's. Never heard either use Smurf or Hulk or any other slang term for a modern Rolex.

However, I have heard "Great White" and similar terms for vintage pieces.

Your experience?

I was in an AD recently and there was grown man throwing a tantrum in front of the SA because he felt absolutely entitled to get a Rolex

I asked the SA I was speaking to if they deal with that a lot and he said “unfortunately yes we do”

I guarantee you they would prefer to have pleasant conversations that involve the word Smurf and Hulk over dealing with adult tantrums

[Marcjvr]

Originally Posted by beshannon

They respect their brand

Does that mean Rolex does not respect themselves if they use the nicknames in their own search function?

[manilenyo]

Nope, the sales executive at the AD that I went to recently uses the reference numbers.

[JSolution]

Originally Posted by Harry-57

My AD's SAs, head of department and Rolex buyer slide in and out of model numbers, conventional model names and nicknames/slang seamlessly.

I haven't heard them using what I would regard as the more silly, forced names (Cookie Monster, Sprite, Cermit, Starbucks to name but a few) but Hulk, Kermit, new Kermit, 12 series Kermit, Smurf, Bluesy, Pepsi, Coke, both Bat genders, Platona, Panda have certainly been heard either to me or in adjacent and/or group conversations.

Same for me.

[Uggi]

Originally Posted by inadeje

Yes, all the nicknames are in use.

Even "Bluesy"?

I don't get my knickers in a twist over the nicknames. If Rolex themselves acknowledge the nicknames I don't see why I should get anxiety over it personally. 90% of them are cringeworthy (none more so than "Bluesy") but Pepsi, Coke, Fat Lady, Panda ..... these ones are pretty well-established and it would be incredibly petty to ignore them and start bandying around 10 digit reference numbers just to sound like a true WIS.

[Solo118]

When I got a root beer a few years ago, the email read "Root Beer Ready"

It is all good, why not use the lingo the end users use

[Adam84]

Thank god Cookie Monster returns no results on the Rolex website

[RazorD]

Yes

[mountainjogger]

Originally Posted by Adam84

Thank god Cookie Monster returns no results on the Rolex website

[AFinchMustang]

The AD that I am on the list at specifically referred to the LV as the Starbucks when I inquired. I believe he is the owner of the AD

[Brian Page]

no...

[Bozack90]

one I stopped into years ago said "Batman" like a thousand times, they were super enthusiastic but after a while I was like ugh - too much.

[prnceofpersia23]

My AD's slang for watches has changed a bit lately.

They used to call them Pepsi's and Batman's, but now they refer to them as "No" and "Unavailable".

[padi56]

Originally Posted by Potawatomi

Of course they do. That's how I was able to get my green goblin, David Hasselhoff and my ALF. Still waiting on a Pepsi girl and a raider of the lost ark.