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Thrasher · 3 October 2009, 11:47 PM

Yes- I didn't get the model, but the manager-type I dealt with was wearing one. I was distracted because she was kind of hot

.

GMTcrazy · 4 October 2009, 12:32 AM

In my opinion you can't beat the RWSC! Congrats.
Enjoy your new watch when you get it back.
GT

They are not as picky with used inserts being out there, just clasp and other parts they never return.

unclesallie · 4 October 2009, 12:37 AM

Quote:

Originally Posted by Thrasher

Actually, the receipt does not indicate this request. It's more of a claim check sticker, affixed to the obverse of a Rolex Customer Service Division business card. It has the transaction reference number, watch model number and serial number, and the date it was dropped off printed on it. The service estimate also doesn't mention my request, as it was generated before I asked to keep the insert. I'll call them on Monday just to confirm that they have the request.

NO! Run back there today, and DEMAND they put the request on the receipt.

looks like you had a good experience there. i've been there 3 or 4 times,and each time was a professional experience, just their proposals are expensive.
and i don't mind if they send my watch to Texas or Pa.....as long as a qualified tech works on it. *

* we have learned from other members that in Lititz, Pa. they do NOT have students working on rolex watches in for service/repair. only qualified people do work. the repair center is at the same location as the school but apparently they are separate facilities. Many TRF members have complained(including me) that the only thing Rolex USA does wrong is to NOT DISCLOSE to customers that the watches may travel to a distant site for service/repair.

Thrasher · 4 October 2009, 06:58 AM

I asked if my watch was going to be sent to the PA facility, and was told no, the work was going to be done there at the NYC location. I don't know if others' watches have been sent elsewhere. Mine was a good experience, overall, and I'm happy to have the old insert and green watch pouch. Just noticed I referred to the new insert as the new bezel in the post above- silly newby me. I think I might have the old insert reinstalled and save the pristine insert for another time- like the watch's next servicing.

Chuck317 · 4 October 2009, 07:35 AM

4 weeks turnaround seems pretty fast.

Apparently for UK Bexley it's 12 weeks for a routine service, according to an AD that I asked recently.

Thrasher · 4 October 2009, 07:40 AM

Quote:

Originally Posted by Chuck317

4 weeks turnaround seems pretty fast.

Apparently for UK Bexley it's 12 weeks for a routine service, according to an AD that I asked recently.

The turnaround was 19 days, actually. They quoted four weeks, but got it done much sooner. I'm challenged understanding taking 3 months for a "routine" service.

Chuck317 · 4 October 2009, 07:43 AM

Quote:

Originally Posted by Thrasher

The turnaround was 19 days, actually. They initially said four weeks, but got it done much sooner. I'm challenged understanding taking 3 months for a "routine" service.

Damn good.

Whereas 3 months seems a tad too long to wait to get one's watch back.. But yup that was what I was told.

Thrasher · 4 October 2009, 03:14 PM

Well, I don't know my way around a camera, that's obvious. The one pic shows the old bezel, cleaning cloth, and carry pouch that Rolex gave me, as well as the paperwork and warranty. The pictures don't really show that I have what looks like a brand new watch.

Thrasher · 4 October 2009, 03:21 PM

The girls say "Thank you for looking!"

ayecarumba · 5 October 2009, 04:03 AM

Thanks for the info Rich...

Did they explain why they do not allow photos inside or was it just posted?

I encountered this curious policy twice recently:

While browsing Harrods fine watch department in London. There was a really cool tall cabinet watch winder that also had a cigar humidor and liquor cabinet built into it(!). When I tried to take a picture of it I was approached by a plain clothes security man who told me no photos were allowed in the fine watch section of the store.
When I went to the Breguet exhibit at the Louvre (ended in SEP) I was told no photos were allowed of the Breguet exhibit (only place in the Louvre where that was the case).

I can only imagine they are trying to thwart would be thieves from photographing the merchandise and exact layouts of personnel, exit/entry, security measures, etc....After the Harry Winston heist in Paris a few months ago, I suppose it is not unwarranted...

But it sure does make it hard for a WIS to get his fix!

Thanks for the info and pics...cool watch!

--Paul

Thrasher · 5 October 2009, 07:32 AM

Paul- I didn't ask about the no pictures policy. As you surmised, I'm sure it's for security.

iwhelan · 11 November 2009, 08:17 AM

Thanks for posting about this. I am planning on taking my 16750 GMT in next week to the NY RSC, and also want to keep my original bezel insert. If they don't let me keep it, I suppose I can come back without it, but what would be the point of them arguing? Either way, they're not keeping it.

I guess I can expect my service to cost about the same as yours since my watch probably needs the same treatment.

3 October 2009, 11:47 PM	#31
Thrasher Member Join Date: Jul 2009 Real Name: Rich Location: New York Watch: 16710 Coke Posts: 275	Yes- I didn't get the model, but the manager-type I dealt with was wearing one. I was distracted because she was kind of hot.

4 October 2009, 03:14 PM	#38
Thrasher Member Join Date: Jul 2009 Real Name: Rich Location: New York Watch: 16710 Coke Posts: 275	Crappy Pics Well, I don't know my way around a camera, that's obvious. The one pic shows the old bezel, cleaning cloth, and carry pouch that Rolex gave me, as well as the paperwork and warranty. The pictures don't really show that I have what looks like a brand new watch. Attached Images

4 October 2009, 03:21 PM	#39
Thrasher Member Join Date: Jul 2009 Real Name: Rich Location: New York Watch: 16710 Coke Posts: 275	The girls say "Thank you for looking!" Attached Images

5 October 2009, 04:03 AM	#40
ayecarumba "TRF" Member Join Date: May 2008 Real Name: Paul Location: ATL Watch: the one I'm wearin Posts: 526	Wonder why no photos allowed inside? Thanks for the info Rich... Did they explain why they do not allow photos inside or was it just posted? I encountered this curious policy twice recently: While browsing Harrods fine watch department in London. There was a really cool tall cabinet watch winder that also had a cigar humidor and liquor cabinet built into it(!). When I tried to take a picture of it I was approached by a plain clothes security man who told me no photos were allowed in the fine watch section of the store. When I went to the Breguet exhibit at the Louvre (ended in SEP) I was told no photos were allowed of the Breguet exhibit (only place in the Louvre where that was the case). I can only imagine they are trying to thwart would be thieves from photographing the merchandise and exact layouts of personnel, exit/entry, security measures, etc....After the Harry Winston heist in Paris a few months ago, I suppose it is not unwarranted... But it sure does make it hard for a WIS to get his fix! Thanks for the info and pics...cool watch! --Paul __________________ "Whether we wake or we sleep, Whether we carol or weep, The Sun with his planets in chime, Marketh the going of Time." --Edward Fitzgerald

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4 October 2009, 12:32 AM	#32
GMTcrazy Banned Join Date: Jan 2008 Location: Makati/FL Posts: 301	In my opinion you can't beat the RWSC! Congrats. Enjoy your new watch when you get it back. GT They are not as picky with used inserts being out there, just clasp and other parts they never return.

4 October 2009, 06:58 AM	#34
Thrasher Member Join Date: Jul 2009 Real Name: Rich Location: New York Watch: 16710 Coke Posts: 275	I asked if my watch was going to be sent to the PA facility, and was told no, the work was going to be done there at the NYC location. I don't know if others' watches have been sent elsewhere. Mine was a good experience, overall, and I'm happy to have the old insert and green watch pouch. Just noticed I referred to the new insert as the new bezel in the post above- silly newby me. I think I might have the old insert reinstalled and save the pristine insert for another time- like the watch's next servicing.

4 October 2009, 07:35 AM	#35
Chuck317 "TRF" Member Join Date: Oct 2009 Real Name: Chuck Location: UK Posts: 31	4 weeks turnaround seems pretty fast. Apparently for UK Bexley it's 12 weeks for a routine service, according to an AD that I asked recently.

5 October 2009, 07:32 AM	#41
Thrasher Member Join Date: Jul 2009 Real Name: Rich Location: New York Watch: 16710 Coke Posts: 275	Paul- I didn't ask about the no pictures policy. As you surmised, I'm sure it's for security.

11 November 2009, 08:17 AM	#42
iwhelan "TRF" Member Join Date: Jan 2007 Real Name: Ian Location: Ridgewood, NJ USA Posts: 83	Thanks for posting about this. I am planning on taking my 16750 GMT in next week to the NY RSC, and also want to keep my original bezel insert. If they don't let me keep it, I suppose I can come back without it, but what would be the point of them arguing? Either way, they're not keeping it. I guess I can expect my service to cost about the same as yours since my watch probably needs the same treatment.

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