Sympathy for ADs

[Howlerbro]

I walked into an AD this morning shortly after they opened, not expecting much inventory and just wanting to kill some time between business meetings. I was the only one in the store and the woman I spoke with was super nice - we spent the majority of our time just talking about the brand and pieces in general. I did let her know what I was interested in towards the end but it wasn't a focal point of our conversation.

About halfway thru a guy with his two kids walks in and made a beeline for the professional case - within 60 seconds, no kidding, he had asked (i) what stainless steel models they had, (ii) which lists he could get on and (iii) pulled up a Sea Dweller, Sub and GMT on his phone and asked about a special order of each. After hearing unsatisfactory answers to each question, he just left. As cruddy as some of the AD experiences are out there, watching this whole thing made me feel pretty bad for them - this sort of stuff must happen numerous times a day. I feel like Rolex, rightfully so, encourages their sales staff to turn the watch buying experience into something really special for their clients but when a fair percentage of those that walk in don't care about that I imagine it can be pretty draining.