Voiding warranty

[1William]

The warranty follows the watch not the owner. There are posts which detail this very well and Rolex is contractually bound by the warranty. The OP did not present the watch for a warranty claim, only verification as to authenticity. If a customer will accept that there is no warranty and go away, then I guess there is no warranty. If the customer bucks and moves forward with a warranty claim, I would believe, in the end the customer would prevail provided the claim falls into the contract and consumer protection laws. Misinformation about warranty claims work in the favor of the antiquated AD system and Rolex, which has helped fuel the current shortages, not the Grey's. No Rolex watch is sold that did not start at an AD unless it is stolen and that is a different situation. I would enjoy my watch and not get sideways over this. Easier said then done sometimes but in the end you will probably not need to make a warranty claim and if you did I believe, by the facts presented, you would prevail.

[Chadridv]

NYC is notorious for giving people a hard time about warranties when you’re not the original owner. But in this case it probably has something to do with the original name being crossed out with a sharpie.

I’m not saying the warranty shouldn’t transfer and remain valid, but it looks weird to have the card tampered with.

[Bigblu10]

Originally Posted by Chadridv

NYC is notorious for giving people a hard time about warranties when you’re not the original owner. But in this case it probably has something to do with the original name being crossed out with a sharpie.

I’m not saying the warranty shouldn’t transfer and remain valid, but it looks weird to have the card tampered with.

I believe Rolex policy says a warranty card that is altered in any way is void.

[Chadridv]

Originally Posted by Bigblu10

I believe Rolex policy says a warranty card that is altered in any way is void.

Yeah that seems to be the main issue here, aside from all the other known difficulties at RSC NY.

[Chadridv]

Love how there will be non-stop “warranty follows the watch” matter of fact comments. I can’t say how many times I’ve had to say this on TRF. RSC NY plays by their own rules! I’ve been there multiple times where they either didn’t honor the warranty or demanded a bill of sale from the original owner.

It’s simply a different situation there then anywhere else.

[ltmgeller]

I see potential legal action in the future if someone is actually refused warranty work.

[Bigblu10]

Originally Posted by ltmgeller

I see potential legal action in the future if someone is actually refused warranty work.

How? Is a watch owner going to hire an attorney for legal action over a warranty or lack thereof? It would cost you more $$ for a lawyer than to just pay RSC for a full service. I have no dog in this fight, but the whole "warranty" subject on this forum is far overblown out of proportion. And the OP is just posing hypothetical questions. I did not see him actually say he needed warranty work. Also as been said many times, RSC NYC seems to make up their own rules as to whether a warranty card is honored or not. So it is customer discretion as to whether they choose to do business with RSC NYC. Personally I would not.

[joli160]

Who cares about a valid warranty.

Firstly you probably are not going to need it unless you get upset about a few seconds per day accuracy.

In case things do mess up and warranty is void than the worst what could happen is the need for a full service which is < 1K.

Thats a rather insignificant amount of money for the majority here

[Chadridv]

Originally Posted by joli160

Who cares about a valid warranty.

Firstly you probably are not going to need it unless you get upset about a few seconds per day accuracy.

In case things do mess up and warranty is void than the worst what could happen is the need for a full service which is < 1K.

Thats a rather insignificant amount of money for the majority here

I don't know anyone of intelligence and means that considers any amount of money insignificant.

Furthermore, if you're sold a watch under the pretense that it's "under warranty", as you stated, that's potentially about a $1k value. I don't care of you're a millionaire or a billionaire, no one likes paying for something they don't actually receive.

[Robtayham]

Originally Posted by Chadridv

I don't know anyone of intelligence and means that considers any amount of money insignificant.

Furthermore, if you're sold a watch under the pretense that it's "under warranty", as you stated, that's potentially about a $1k value. I don't care of you're a millionaire or a billionaire, no one likes paying for something they don't actually receive.

You nailed the real issue: are peopling buying watches secondhand under the pretense that the warranty is still valid? It factors into the purchase price. Is everyone just assuming that the greys are representing the truth. Maybe they are.

My watches are vintage, so I don’t ‘live’ in the warranty world. Does anyone know what’s the official Rolex warranty policy?

[Alex6340]

Actually most of the Rolex sold on Chrono24 or other platform could have they warranty voided.

A big majority has been polished and I don’t think that they were sent to a RSC for that.

So since Rolex says explicitly that “Any work carried out by third parties will render the guarantee null and void” all this Rolex could have they warranty voided.


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[Robtayham]

Originally Posted by Alex6340

Actually most of the Rolex sold on Chrono24 or other platform could have they warranty voided.

A big majority has been polished and I don’t think that they were sent to a RSC for that.

So since Rolex says explicitly that “Any work carried out by third parties will render the guarantee null and void” all this Rolex could have they warranty voided.


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I agree with this.

I think we lose sight of the fact that when we buy from a grey / reseller / flipper on the secondhand market, we’re buying a used watch. The only time you can buy a new watch is from an AD. If I’m Rolex, I know that and I’ve written the warranty accordingly. That’s why Rolex mentions buying from a non-AD as voiding the warranty. In my opinion.

[JohnGingerwood]

I sent a Tudor to RSC Dallas with another persons name on the warranty card. They repaired it, no questions asked.

[Calatrava r]

Under the Magnuson-Moss Warranty Act it depends whether the warranty is "full" or "limited". A full warranty is good for the warranty period to anyone who owns the product. A limited may not be at the option of the seller.

Requiring the cards to be filled out in full with a name must have some purpose or why else would they even ask for a name.
Many watch papers at the warranty section do not even ask for a name.

Historically, prior to this law, warranties required privity of contract which means they were contracts as between the actual parties making the contract and subsequent purchasers were not covered.

[Calatrava r]

Three of my recent Rolexes needed warranty service so having a warranty is a good thing. Anything man made can and will have issues. Rotor noise, moisture for no reason never even near water, or crazy off timekeeping were my issues.
Rolex service was excellent in all cases and very prompt.

[superpop]

On the Rolex site under FAQ's this further reinforces that the warranty does not follow the watch but the owner. There is no other reason to not be able to change the name on the card.

[TheWatchStandard]

I had RSC used the same "if your name isn't on the card, then warranty is voided" spiel on me before, but if you asked them to show you where that stated on the policy, they usually just back down. Truthfully, i don't think RSC reps really knows what the guideline is.

For instant, if I bought a 116610 and after a month later, I decided it wasn't for me so I resell it to my friend. And now because his name isn't on the card, the warranty is automatic voided??? doesn't make much sense

[Saltzy]

Just to address some of the issues/questions that have been posed here:

-I didn't buy the watch from a gray dealer. I bought it from a dude here that just wanted to get out from under it so he could buy something else he wanted. The name was scratched off the card when I received it. I don't know if the original owner did so when they sold it to him, or if he did so before he sent it out to me. In either case, I don't think there was any intent or understanding they might be voiding the warranty. I just think someone was trying to 'mask' the chain of ownership for whatever reason, which seems plausible to me. I'm not sure I would want my name on a card floating around that says 'In this city there is a person with this name that can afford a $8k watch' either. This one was bought in Arkansas, so my guess is the original owner did not want his name and location out there.

-With that said, I TRULY hope nothing goes wrong that requires service as the listing did state that the watch still had over 2 years left under warranty, and should it need servicing between now and 3/22 due for something that should be covered and the RSC shoots me down, we are gonna have a serious issue. I bought a watch I was told was still covered and I personally did nothing to impact or effect that, outside of simply taking it to the manufacturer to confirm its authenticity. If anything needs repairs it should not be my responsibility.

As most of you guys have said, it's unlikely that a 114060 from 2017 with almost no previous wear would need to be serviced before the warranty expires, but if it does this is gonna be interesting.

[Bigblu10]

Originally Posted by Saltzy

Just to address some of the issues/questions that have been posed here:

-I didn't buy the watch from a gray dealer. I bought it from a dude here that just wanted to get out from under it so he could buy something else he wanted. The name was scratched off the card when I received it. I don't know if the original owner did so when they sold it to him, or if he did so before he sent it out to me. In either case, I don't think there was any intent or understanding they might be voiding the warranty. I just think someone was trying to 'mask' the chain of ownership for whatever reason, which seems plausible to me. I'm not sure I would want my name on a card floating around that says 'In this city there is a person with this name that can afford a $8k watch' either. This one was bought in Arkansas, so my guess is the original owner did not want his name and location out there.

-With that said, I TRULY hope nothing goes wrong that requires service as the listing did state that the watch still had over 2 years left under warranty, and should it need servicing between now and 3/22 due for something that should be covered and the RSC shoots me down, we are gonna have a serious issue. I bought a watch I was told was still covered and I personally did nothing to impact or effect that, outside of simply taking it to the manufacturer to confirm its authenticity. If anything needs repairs it should not be my responsibility.

As most of you guys have said, it's unlikely that a 114060 from 2017 with almost no previous wear would need to be serviced before the warranty expires, but if it does this is gonna be interesting.

Warranty is specifically for "manufacturing defects". A watch from 2017 that runs fine with no issues does not meet the definition for manufacturing defect. And if tomorrow the main spring or rotor axle breaks as an act of God or whatever else, you will have to pay for a movement service as the warranty will be a moot point.

[No SUBctitute]

Originally Posted by Bigblu10

Warranty is specifically for "manufacturing defects". A watch from 2017 that runs fine with no issues does not meet the definition for manufacturing defect. And if tomorrow the main spring or rotor axle breaks as an act of God or whatever else, you will have to pay for a movement service as the warranty will be a moot point.

So, you are saying that if the watch runs just fine, and then one day it stops working because something inside the watch failed, warranty coverage will not be activated?

First of all, isn't this why most warranty work is done? The watch is working and then for some unknown reason it stops working?

And your logic that if the main spring was working and then it all of a sudden broke must be an Act of God is a little odd. How could you possibly know why the main spring all of a sudden failed?

[exador]

Originally Posted by Saltzy

I TRULY hope nothing goes wrong that requires service as the listing did state that the watch still had over 2 years left under warranty.

And yet RSC told you that the warranty was void. Seller should never have altered the card.
Grounds for return

[Saltzy]

Originally Posted by exador

And yet RSC told you that the warranty was void. Seller should never have altered the card.
Grounds for return

I'll cross bridges as needed.

As long as this thing keeps to the +2 seconds it's been gaining a day and doesn't need any servicing that would/should be covered by warranty we're good.

I got a very fair price and have no desire to return it, unless absolutely necessary.

[SS Oyster]

Just send your watch in for warranty without the card. You don’t need to present it anyway. Rolex knows when the watch was sold unless the AD didn’t register it, in which case there is no warranty anyway.


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[blada4life]

I read the Rolex guarantee that came with my watch. I can say it’s pretty vague. It’s only a paragraph long. It’s meant to be interpreted liberally and in the light most favorable to the reader. There are no exclusions really except for modifying or altering warranty card. So I would say that is likely why it got voided. Just didn’t seem right to them and it pretty much the expressly written exclusion. Still not sure it would even matter though if you came to legal blows. You probably could have gotten away with it without the card but in any case, if you need to rely on the warranty I would say just ask for a supervisor or write to Rolex USA. Pretty sure they will cover you. I also know that each state has their own warranty laws so without delving too deep, it’s possible NY has a warranty law that protects you as a consumer anyway. The Magnuson Moss act are federal protections. Each state is free to incorporate the law or give consumers even more rights (not less). Wear the watch and enjoy it.


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[jlovda]

removed

[RyanJ]

Why even have a name on the warranty card? Some manufacturers dont even expect a name on the card.

My recent JLC card doesn't. However, JLC will extend your warranty by 6 years if you register your watch online in your name.

This entire name thing is silly. Neither Rolex or the ADs will stop flipping or take over the secondary market.

[goodolejr]

If one applies rubbing alcohol or nail polish remover to the crossed out name, will it remove the ink completely or will it just smear?

If it's the former, just wipe it out and write in your name.

[joli160]

Originally Posted by goodolejr

If one applies rubbing alcohol or nail polish remover to the crossed out name, will it remove the ink completely or will it just smear?

If it's the former, just wipe it out and write in your name.

I did that
A nice text stating VOID magically appears.

[goodolejr]

Originally Posted by joli160

I did that
A nice text stating VOID magically appears.

Really?!

[joli160]

Originally Posted by goodolejr

Really?!

Yes, no joke. I can’t post a picture. Currently abroad.