Need advice - buyer claims watch received fake

[j0oftheworld]

So what would be a safe way going forward for someone to box up and sell a watch considering it will have serial numbers on everything?

[breitlings]

I think the serial numbers are important here. If you have an AD bill with serial number and he sends you back a fake with a different serial number, you should be able to show the serials are different.

[roach7]

Originally Posted by breitlings

I think the serial numbers are important here. If you have an AD bill with serial number and he sends you back a fake with a different serial number, you should be able to show the serials are different.

The scammer is smart; when he filed the claim he states that the serial number of the watch does not match the serial number on the card. So if he's forced to return the watch to me he's simply going to mail me the fake one which then I would've lost my money and got a fake watch back instead

[yxc145]

Originally Posted by roach7

The scammer is smart; when he filed the claim he states that the serial number of the watch does not match the serial number on the card. So if he's forced to return the watch to me he's simply going to mail me the fake one which then I would've lost my money and got a fake watch back instead

Exactly. That's why I think there should be some type of service (like Notary public) for online selling/purchasing. A 3rd party can witness, verify, even package the sold item for a small fee to prevent something like this from happening. i think that's a good business idea.

[roach7]

Originally Posted by yxc145

Exactly. That's why I think there should be some type of service (like Notary public) for online selling/purchasing. A 3rd party can witness, verify, even package the sold item for a small fee to prevent something like this from happening. i think that's a good business idea.

If the carrier offered such videotaped packing service I'll be the first in line to use it...

[ZOOK]

Originally Posted by roach7

If the carrier offered such videotaped packing service I'll be the first in line to use it...

Have you checked with any ADs near you? I've read posts here where buyers have received watches purchased from a trusted seller that were shipped by an AD. The trusted seller may be using the AD to provide proof of product shipped from a third party in case of issue like you are having.

[mfletch]

Originally Posted by roach7

The scammer is smart; when he filed the claim he states that the serial number of the watch does not match the serial number on the card. So if he's forced to return the watch to me he's simply going to mail me the fake one which then I would've lost my money and got a fake watch back instead

What a nightmare. I've never dealt with a situation this bad from an online sale, but I'd agree with those advising you to file reports with the proper authorities as soon as possible. If you were to sit back and see how it turns out , it won't be favorable for you.

[watchluvr]

I would call the police or federal agents in both jurisdictions. Make a report to the police.

[CorradoBrit]

The scammers history with Paypal should count for something. If he has no track record of long term use buying and selling through that platform, that will surely count against him. If he's a new user that would raise red flags. Hoping you get this resolved ASAP. And as everyone else has said be proactive. Get police report numbers in your home country and in Aus.

[roach7]

As expected, robot PayPal is allowing the scammer to return the "fake" watch to me

We've determined that your buyer should receive a refund, once we have confirmed that the merchandise has been returned to you. The merchandise should be in the same condition as when your buyer received it.

Please do not reply to this email. To get in touch with us, click Help & Contact.

What to Do Next

We will provide the online shipment tracking information to you, once we receive it from your buyer. You can confirm receipt of the returned merchandise in the Resolution Center. If we don't hear from you, we’ll confirm the delivery using your buyer’s tracking information.

Once we have confirmed that you received the merchandise, we'll debit the refund amount from your PayPal account. If this refund makes your balance negative, please log in to your PayPal account and add money to your balance.

To learn how we review and resolve claims, you can view the PayPal User Agreement, which you accepted when you created your PayPal account. Simply click Legal at the bottom of any PayPal page.

Please note: Records of all claims are kept in the Resolution Center for your convenience.

Sincerely,

PayPal

[yxc145]

Originally Posted by roach7

As expected, robot PayPal is allowing the scammer to return the "fake" watch to me

that sucks.
Once you receive the package, do a counter claim that he sent back a fake watch, not a watch that you shipped or saying that it is damaged. This is when you can try to fight to get your money back. This is your only chance with Ebay and Paypal.

[roach7]

Originally Posted by yxc145

that sucks.
Once you receive the package, do a counter claim that he sent back a fake watch, not a watch that you shipped or saying that it is damaged. This is when you can try to fight to get your money back. This is your only chance with Ebay and Paypal.

I wish it was so easy... I spoke to PayPal and they said I have no appeals rights if the buyers ships back what he claims he received. PayPal also says to consider my self lucky that the buyer didn't file a chargeback directly with his credit card and not obligated to ship anything back at all; plus PayPal will hit me with a chargeback fee. They also said this is the risk of selling goods online.

[Chewbacca]

Originally Posted by roach7

I wish it was so easy... I spoke to PayPal and they said I have no appeals rights if the buyers ships back what he claims he received. PayPal also says to consider my self lucky that the buyer didn't file a chargeback directly with his credit card and not obligated to ship anything back at all; plus PayPal will hit me with a chargeback fee. They also said this is the risk of selling goods online.

has the buyer contact info been confirmed by pp and/or ebay? is the buyer verified and is the phone number still in service?

[roach7]

Originally Posted by Chewbacca

has the buyer contact info been confirmed by pp and/or ebay? is the buyer verified and is the phone number still in service?

I do have a number for the buyer on the Ebay system but should I confront him now or wait until I see what I get back?

[yxc145]

Originally Posted by roach7

I wish it was so easy... I spoke to PayPal and they said I have no appeals rights if the buyers ships back what he claims he received. PayPal also says to consider my self lucky that the buyer didn't file a chargeback directly with his credit card and not obligated to ship anything back at all; plus PayPal will hit me with a chargeback fee. They also said this is the risk of selling goods online.

That is some Horse sxxt response. You know what!! If I were you, I will play dirty, too. Said that the buyer/scammer did not ship anything back at all. What you received is an empty box. Say that the box is not the same one you shipped to him, say it is missing the original warranty card, the manual, etc.
Then you have a case! now it is your word against his. He can't prove it. Like I said, this is your only chance to get some of your money back.

(disclaimer: I am not encouraging you to do anything illegal).

[Chewbacca]

i feel for you, henry.

this is total bullshine.

[crowncollection]

yep outcome as expected

[CorradoBrit]

Seller pays Paypals exorbitant fees and for what? Absolutely no seller protection whatsoever. In future I would insist on F&F or bank transfer when selling, especially for international sales.

[roach7]

If I receive anything other than what I shipped him I will pursue legal action against PayPal, this is utter nonsense

[tamiya]

Please post up the pictures of the actual unit & package contents you sent.

At this point IMHO you have nothing more to lose by publicising the full details of your unit.

Link to fleaBay completed sale?

Happy to be your eyes & ears on the ground here downunder in this little antipodean town, but I need to know what I'm looking out for.

[roach7]

Originally Posted by tamiya

Please post up the pictures of the actual unit & package contents you sent.

At this point IMHO you have nothing more to lose by publicising the full details of your unit.

Link to fleaBay completed sale?

Happy to be your eyes & ears on the ground here downunder in this little antipodean town, but I need to know what I'm looking out for.

Unfortunately for new items I normally use stock photos in my listing so I don't actually have any actual photos of the watch. The only thing I have is a photo of the warranty card which was taken by my authorized dealer when I bought the watch.

[GLADIATOR]

Originally Posted by roach7

Unfortunately for new items I normally use stock photos in my listing so I don't actually have any actual photos of the watch. The only thing I have is a photo of the warranty card which was taken by my authorized dealer when I bought the watch.

You should consider contacting a lawyer to take legal action against PayPal.

Its fine for people to say "its your word against his, and payPal sides with the buyer" - but that has NO legal grounds.

2ndly, can you check the buyers status/profile on eBay - how many times has he purchased and what. PayPal can check that to show his reputation versus yours.

I would not give op to a PayPal robot reply
adam

[tamiya]

Originally Posted by roach7

Unfortunately for new items I normally use stock photos in my listing so I don't actually have any actual photos of the watch. The only thing I have is a photo of the warranty card which was taken by my authorized dealer when I bought the watch.

you should properly print out in a typed post the serial number of the stolen unit so websearch will bring them up

S/no I638592

Model 79230R

do I read them right? your pic of warranty card is fuzzy

[function12]

Wow that just sucks!!!

[Knappo 1307]

This really sucks! I can't believe the lack of common sense from paypal, you have 3108 positive feedbacks and a 100% rating on eBay. Just plan stupidity and(like said above), a robot lazy a$$ approach by Paypal. I'm seriously considering dumping paypal, this hasn't happened to me yet but it is just a matter of time it seems.....

Can you post the link to your ebay add? Another concern for you now may be if you use "stock" photos, and there is a serial visible in your link photos, it's not going to match the actual watch and warranty card you sold...

[Knappo 1307]

Originally Posted by Knappo 1307

This really sucks! I can't believe the lack of common sense from paypal, you have 3108 positive feedbacks and a 100% rating on eBay. Just plan stupidity and(like said above), a robot lazy a$$ approach by Paypal. I'm seriously considering dumping paypal, this hasn't happened to me yet but it is just a matter of time it seems.....

Can you post the link to your ebay add? Another concern for you now may be if you use "stock" photos, and there is a serial visible in your link photos, it's not going to match the actual watch and warranty card you sold..

Are you going to answer this?

[Chewbacca]

Originally Posted by Knappo 1307

Are you going to answer this?

agree.

it was an own goal when this was disclosed.

[roach7]

Originally Posted by Knappo 1307

Are you going to answer this?

Ah sorry, I missed this. Here's the actual eBay listing, I normally blur the serial numbers...

www.ebay.com/itm/162671800747

[Chewbacca]

Originally Posted by roach7

Ah sorry, I missed this. Here's the actual eBay listing, I normally blur the serial numbers...

www.ebay.com/itm/162671800747

actual item images?

[roach7]

Originally Posted by Chewbacca

actual item images?

Unfortunately no, I use stock photos for new watches as every watch is the same