“AP” fell off...brand new Ghost

[redsubby]

Originally Posted by simbal

Wow, since when wearing a watch and play golf is an abuse... Buying an AP and ask me to wear a Casio to play golf is like ask me to buy a 911 but take a corolla to the track!

AP is not made for playing golf.

[psv]

Hopefully this will have a good ending.

Let's face it, it is hard to find good people to work in retail, given the hours and low pay.

[simbal]

Originally Posted by pgasparro

I messaged him on LinkedIn asking for him to contact me, he called me within 10 minutes of my LinkedIn message. I explained on my LinkedIn message that I did not think I was treated fairly at the boutique.

He called me and was pretty helpful, apologetic, and assured me he would address my concern. Firstly regarding the repair of my watch, as well as how I was treated at the boutique. He told me he was actually on his way to Miami and would be seeing the Head of Client Care that evening, and that I would be contacted the next day, which I was, by APNA Client Care.

This is encouraging. I have always been impressed with Clearwater's service. I had one bad experience and since then I dumped all my Patek and never bought another one. At this price range, I am buying watches for fun, I don't need headaches from it and certainly not worth my time. Please continue to keep us posted on your development, I am sure many of us are watching. CEO's response was impressive.

[pgasparro]

Heard from Clearwater today:

Stacy Erb was my client care specialist, she was extremely helpful, professional and very responsive each step of the way.

AP will not charge me and are replacing the dial (they have to wait for one to come in from Switzerland)

They do not believe this should have happened, (regardless of golf, which I informed them about) so they are sending my dial to Switzerland for evaluation.

Clearwater is replacing my original standard sized strap with an XS original strap as a courtesy free of charge as well. The XS strap will fit my wrist much better than the current standard strap.

Turn around should take 4 weeks but Stacy let me know she is treating with priority as this shouldn’t have happened and the watch is brand new .. so she is hoping to schedule delivery for week 3.

[wiswrist]

Glad you're getting great service and are being treated well by Clearwater! Sounds much more representative of what an AP experience should be like.

[P2725TMB]

Good to hear. That sort of thing simply shouldn't happen on a watch of that value and I'm not surprised AP have leapt to help - if I was them I'd be very embarrased that the logo can physically fall off. In my experience AP have always been very helpful - chances are you'll get offered a factory visit by way of compensation!

Re the strap, bear in mind if they are the same colour you can potentially mix and match, i.e. use half of each. I do this on my Offshores, I use the standard buckle side and XS slot side, which fits better.

[singe89]

Originally Posted by pgasparro

Heard from Clearwater today:

Stacy Erb was my client care specialist, she was extremely helpful, professional and very responsive each step of the way.

AP will not charge me and are replacing the dial (they have to wait for one to come in from Switzerland)

They do not believe this should have happened, (regardless of golf, which I informed them about) so they are sending my dial to Switzerland for evaluation.

Clearwater is replacing my original standard sized strap with an XS original strap as a courtesy free of charge as well. The XS strap will fit my wrist much better than the current standard strap.

Turn around should take 4 weeks but Stacy let me know she is treating with priority as this shouldn’t have happened and the watch is brand new .. so she is hoping to schedule delivery for week 3.

Glad to hear and par for the course from Clearwater.

[masterserg]

As I said on post #22. Not surprised with the outcome. Clearwater rules.

[sechsgang]

Very awesome!

Originally Posted by pgasparro

Heard from Clearwater today:

Stacy Erb was my client care specialist, she was extremely helpful, professional and very responsive each step of the way.

AP will not charge me and are replacing the dial (they have to wait for one to come in from Switzerland)

They do not believe this should have happened, (regardless of golf, which I informed them about) so they are sending my dial to Switzerland for evaluation.

Clearwater is replacing my original standard sized strap with an XS original strap as a courtesy free of charge as well. The XS strap will fit my wrist much better than the current standard strap.

Turn around should take 4 weeks but Stacy let me know she is treating with priority as this shouldn’t have happened and the watch is brand new .. so she is hoping to schedule delivery for week 3.

[SMD]

Originally Posted by masterserg

As I said on post #22. Not surprised with the outcome. Clearwater rules.

And this right here is the difference between Rolex and AP.

[imperio]

That is great service from Clearwater. So the official word is that it's safe to golf with your AP?

[Burlington]

First class response from AP.

Things go wrong no matter what the brand or product but how they then respond is what matters most.

[s_haverford]

I am really happy to hear that the watch is going to get fixed! And I love hearing about great service coming from AP.

[APRolexguy]

so much for it being a "sports watch"

[AJM914]

Great to hear!

[ppalasthira]

Glad you got it sorted.


Sent from my iPhone using Tapatalk

[aa909]

Originally Posted by pgasparro

Heard from Clearwater today:

Stacy Erb was my client care specialist, she was extremely helpful, professional and very responsive each step of the way.

AP will not charge me and are replacing the dial (they have to wait for one to come in from Switzerland)

They do not believe this should have happened, (regardless of golf, which I informed them about) so they are sending my dial to Switzerland for evaluation.

Clearwater is replacing my original standard sized strap with an XS original strap as a courtesy free of charge as well. The XS strap will fit my wrist much better than the current standard strap.

Turn around should take 4 weeks but Stacy let me know she is treating with priority as this shouldn’t have happened and the watch is brand new .. so she is hoping to schedule delivery for week 3.

Good to hear! Happy it worked out at no charge.

Word of caution on the XS strap. If it’s the ~60/115 strap I would pass, it’s an awkward size and too short on the buckle end IMO. I got one and returned it. 70/105 is ideal for a short strap, otherwise I’d ask the service center to punch an extra hole on the standard sized strap for you.

Post pics when you get the watch back :)

[pgasparro]

Thanks! I’m going to contact them about the XS strap. I have a 6.5 inch wrist, what do you guys think?


Sent from my iPhone using Tapatalk

[P2725TMB]

As I said in post 96, you can try mixing the staps. Long buckle with short slot may work well for you.

[PJ S]

Originally Posted by imperio

That is great service from Clearwater. So the official word is that it's safe to golf with your AP?

No, it just means they make more than enough profit to fix it as a warranty claim rather than billing the customer.
Not sure how sending the old dial back is going to achieve anything, logic dictates the pins on the logo must’ve been brittle, which is a possible production issue.
Given the OP’s claim of being treated less than acceptable by the boutique, the CEO should’ve just authorised a full replacement.

[AK797]

Originally Posted by pgasparro

Thanks! I’m going to contact them about the XS strap. I have a 6.5 inch wrist, what do you guys think?


Sent from my iPhone using Tapatalk

Originally Posted by P2725TMB

As I said in post 96, you can try mixing the staps. Long buckle with short slot may work well for you.

For under 7 inch the XS is usually best, but mix and match often is better.

[P2725TMB]

Originally Posted by AK797

For under 7 inch the XS is usually best, but mix and match often is better.

I'm about 7" wrist, slightly under perhaps, and I find the mix works for me. It puts the buckle on an off-centre position, which I prefer, and doesn't reveal any empty slots on the outside, as it uses the smallest hole for a snug fit. So for me its visually and physically a good 'fit', the visual appearance being as important as the fit. Personal choice.

[Rockland]

I also worked with Stacy Erb/APSC in Clearwater last month on a broken keeper and she was a terrific help. Glad your issue is also being resolved.

[Vicc]

Honestly first time seeing the logo fall off an AP and I've worked on hundreds of them. The worst damage was said to be caused by falling off a horse and even that only had bracelet damage.

[V25V]

Glad they handled it properly.


Sent from my iPhone using Tapatalk Pro

[mobster600]

Holy crap, AP is “falling off” as a brand

[pgasparro]

I’m convinced it was a quality control issue after seeing how they’ve handled it. It didn’t seem like they had seen this issue ever prior


Sent from my iPhone using Tapatalk

[wulin]

They are not built to be worn while playing golf.

[pgasparro]

Originally Posted by wulin

They are not built to be worn while playing golf.

No watch is “BUILT” to be worn while playing golf (some notable exceptions like certain RMs, etc)

However, when you spend $30K on a watch from a brand that happens to have multiple professional player ambassadors in addition to a dedicated Instagram marketing page “@audemarspiguetgolf” — all customers should be able to assume that their AP logo won’t FALL OFF the dial after a round of 9 on a par 3 course.

[AK797]

Originally Posted by mobster600

Holy crap, AP is “falling off” as a brand

Quite the opposite, the Code has the jury still out, but the RO and ROOs are stronger than ever, as is their famed customer service.