RSC UK fail follow up

[zen123]

Got some great news from the AD today while picking up my SkyD. They told me that my LV is back at RSC UK from Geneva & is presently going through the final quality checks before it gets sent over to them. Hopefully I'll have back in the next couple of weeks.

[joli160]

Originally Posted by zen123

Got some great news from the AD today while picking up my SkyD. They told me that my LV is back at RSC UK from Geneva & is presently going through the final quality checks before it gets sent over to them. Hopefully I'll have back in the next couple of weeks.

Great news, hope it is everything that you expect

[TswaneNguni]

Originally Posted by zen123

Got some great news from the AD today while picking up my SkyD. They told me that my LV is back at RSC UK from Geneva & is presently going through the final quality checks before it gets sent over to them. Hopefully I'll have back in the next couple of weeks.

Great outcome !

However,sloppy polishing at RSC is a concern .One Rolex strong point is RSC quality of service ,they simply cannot let that slip ..

[VacherObsessive]

Originally Posted by TswaneNguni

Great outcome !

However,sloppy polishing at RSC is a concern .One Rolex strong point is RSC quality of service ,they simply cannot let that slip ..

New watches. Vintage pieces they are known for absolute butchery

[zen123]

Finally got the call from the AD that my Kermit is back with them. Made appointment to collect it later today.

[Bruno007]

Congratulations. Please post photos when you get it back. I also have an LV that recently returned from service.

[scooba]

Please post a picture

[zen123]

It took a while but I'm very pleased with the way in which RSC have redeemed themselves over this unfortunate incident. I've now got what looks like a brand new watch. As I already have the new no date Sub to wear I might just make this one a safe queen for now.

[brandrea]

Originally Posted by zen123

It took a while but I'm very pleased with the way in which RSC have redeemed themselves over this unfortunate incident. I've now got what looks like a brand new watch. As I already have the new no date Sub to wear I might just make this one a safe queen for now.

Sent from my SM-G970F using Tapatalk

Congratulations

[Geckobros]

Originally Posted by zen123

It took a while but I'm very pleased with the way in which RSC have redeemed themselves over this unfortunate incident. I've now got what looks like a brand new watch. As I already have the new no date Sub to wear I might just make this one a safe queen for now.

Excellent!

[Oxfordian]

Originally Posted by zen123

It took a while but I'm very pleased with the way in which RSC have redeemed themselves over this unfortunate incident. I've now got what looks like a brand new watch. As I already have the new no date Sub to wear I might just make this one a safe queen for now.

Well I am shocked, surprised, amazed at the outcome, never ever thought that Rolex would react in the way that they have, well done Rolex.

Thanks OP for posting these images, that is a great looking timepiece and clearly knocks the spots of the new 41mm version. A truly stunning watch.

Just one thing, do try to wear it occasionally, even if it only at Christmas and on birthdays or anniversaries, it would be such a shame not to enjoy it from time to time.

[samuel019]

Hell yeah. Awesome result. New case and flip lock!!! I’d imagine you’re quite stoked. I know I would be. And just in time for Christmas. Even better. Congrats

[Andad]

An amazing outcome.

Well done.

[Bladeshot]

Wonderful outcome! Glad they made it right.

[ronricks]

It’s still a service case even though the case has been re-engraved they destroyed the value of the watch.

[drrd]

Originally Posted by ronricks

It’s still a service case even though the case has been re-engraved they destroyed the value of the watch.

I guess ‘service case’ is one way of looking at it.

Given the paperwork and that this job went all the way back to Rolex Geneva who’s to say it’s not worth more now?

Good or bad USP? Who knows? A USP is a USP though, and this is now a very nice watch with some additional character and history.

[woowoo]

Been a Rolex customer a long time and in the watch hobby for a long time. Can't remember the last time I heard Rolex go to such steps after an F-up, if ever. Frankly I am SHOCKED Rolex did this. Replacing the case of a long discontinued watch. Ok then. More than pleasantly surprised.

Very few companies would go to this much trouble to correct a mistake. Rolex has good customer service but let's be honest this is way above and beyond what Rolex offers for such errors 99.9% of the time. Was expecting a refund of the service cost and maybe a free service next round. Shocked I tell you.

Congrats OP. This is quite the story and quite the watch now. Dare I say even more collectible. Wear in good health.

Re-engraving serial numbers into a new case. lol. Wow! Shocked I tell you.

Maybe some of the old heads on TRF, like Padi or one of the guys who has seen it all, can chime in how rare this is

[JodyHighroller]

Glad to see this saga come to a positive ending! Nice to see Rolex came through and did the right thing. Makes me comfortable spending money with them vs other brands.

Originally Posted by woowoo

Been a Rolex customer a long time and in the watch hobby for a long time. Can't remember the last time I heard Rolex go to such steps after an F-up, if ever. Frankly I am SHOCKED Rolex did this. Replacing the case of a long discontinued watch. Ok then. More than pleasantly surprised.

Very few companies would go to this much trouble to correct a mistake. Rolex has good customer service but let's be honest this is way above and beyond what Rolex offers for such errors 99.9% of the time. Was expecting a refund of the service cost and maybe a free service next round. Shocked I tell you.

Congrats OP. This is quite the story and quite the watch now. Dare I say even more collectible. Wear in good health.

Re-engraving serial numbers into a new case. lol. Wow! Shocked I tell you.

Maybe some of the old heads on TRF, like Padi or one of the guys who has seen it all, can chime in how rare this is

When the RSC damaged my case during an OF swap earlier this year, they gave me a brand new mid-case with original serial engraved. These things are possible, but you have to get in touch with the right folks who can authorize.

[Combine man]

I would be interested to know about the polishing procedure,and method used.It must be fairly aggressive and use abrasive polish to change the case appearance to that degree.
We polish hydraulic components when required for cleaning,but would never reduce dimensions by a measurable amount,least of all be visible to the eye as in this case.

[r_afficionado]

Congratulations. Great outcome. Glad you stuck to your guns and did not relent. Looks great.

Sent from my SM-G965U using Tapatalk

[Onikage]

Isn't it pretty much an exact replacement of the serial numbered original? Issued by the mother ship? A service case has a new serial number. What am I missing?

[saxo3]

Originally Posted by Onikage

Isn't it pretty much an exact replacement of the serial numbered original? Issued by the mother ship? A service case has a new serial number. What am I missing?

Good question!

The Rolex UK letter seems (!) to give the answer: ".... the original serial number has also been re-engraved."

@OP: did you check and can cofirm? Or did Rolex SA engrave something in addition to mark it as a service case?

[zen123]

Originally Posted by saxo3

Good question!

The Rolex UK letter seems (!) to give the answer: ".... the original serial number has also been re-engraved."

@OP: did you check and can cofirm? Or did Rolex SA engrave something in addition to mark it as a service case?

Yes I did check and the original serial number is there.

Sent from my SM-G970F using Tapatalk

[saxo3]

Originally Posted by zen123

Yes I did check and the original serial number is there.

Sent from my SM-G970F using Tapatalk

Wow, that seems to me a rather rare
action they did*. A kind of new watch with fitting papers. Congratulations!

If you are satisfied with the result then I would send a thankful message to Geneva, mail to: [email protected]

*Curious to know how often Rolex SA have done that in the past.

[Dirt]

Originally Posted by saxo3

Wow, that seems to me a rather rare
action they did*. A kind of new watch with fitting papers. Congratulations!

If you are satisfied with the result then I would send a thankful message to Geneva, mail to: [email protected]

*Curious to know how often Rolex SA have done that in the past.

It's happened previously and one of the main reasons why I have much faith in the customer service model of the mothership.
It's global and first class as long as it's approached the right way

[Dirt]

Originally Posted by saxo3

Good question!

The Rolex UK letter seems (!) to give the answer: ".... the original serial number has also been re-engraved."

@OP: did you check and can cofirm? Or did Rolex SA engrave something in addition to mark it as a service case?

I know people say on these forums that it's an impossibility, but it has been done under the right circumstances with the right approach
Somewhere out there is an owner of a very nice "T" serial Polar who probably thought the watch they bought was almost NOS.

[sutats]

Massive congrats on the final result! It's a good thing you had properly recorded the before the after result, without which, it would've resulted in memorably negative experience.

I suppose your next step is to check that serial number engraving on the case is correct in both sequence and in appearance. And you probably already know this, don't lose that works letter and all correspondence relating to this almost supposedly routine service.

[saxo3]

Originally Posted by Dirt

I know people say on these forums that it's an impossibility, but it has been done under the right circumstances with the right approach
Somewhere out there is an owner of a very nice "T" serial Polar who probably thought the watch they bought was almost NOS.

I agrre with you 100% and don't join the club of not sending a watch for service to a RSC. Rolex sav (service après vente) in Geneva is superb! That might be different with others RSC's.

[Rushne]

That is a fantastic outcome! Painful to have to go through it but good on you for taking good before pictures so you were not left with a screwed up polish job and no way to claim otherwise.

Did they change the bezel as well? seems sharp again?

[zen123]

Originally Posted by Rushne

That is a fantastic outcome! Painful to have to go through it but good on you for taking good before pictures so you were not left with a screwed up polish job and no way to claim otherwise.

Did they change the bezel as well? seems sharp again?

When I was examining the watch at the AD the first thing I thought was did they also change the the bezel ring because it seemed sharper than before. There's no mention of it in the paperwork but it does look new.

One more thing they definitely did change that I didn't request originally (I forgot to at the time) and was not documented, is the winding crown. It was polished down so as the Rolex crown and 3 dots had lost its original definition, the crown on it now is brand new.

Sent from my SM-G970F using Tapatalk