So I Got A Call From The A/D Owner Yesterday About My Google Review

[H25B]

I get preferring a payment that avoids CC fees. I like wiring the money, which I recently did for purchase from Tourneau. Went smoothly, no problems.

[Kevin of Larchmont]

Originally Posted by minute_man

You are entitled to your opinion. I will refrain from calling it anything. Still, S,M,L,XL are priced the same when it comes to clothing.

Thank you for making my point that XXL, XXXL and XXXL cost more. This is simple observation, not opinion.

[Manamana]

Originally Posted by minute_man

If different modes of payment are offered, you must be ready to accept anyone the customer chooses. If you cannot, then you should not offer it in the first place. A store can and will be held accountable for such practices.
There's always the denial of service, of course, depending on the legislation in your country.
As for extras, an additional link to fit the customer should come at no charge, as a matter of tact, actually.

Key word here is depending on legislation in the country. All what I mentioned is legal in most countries, which is the way it should be. Porsche, Ferrari, Hermes, all choose who they sell to, and you pay through your teeth for any extras, and some businesses even require a CV before they sell you anything. Also I'm sure I can put a visa logo on the door, and ask the customers to pay cash or by any mode at my discretion, but I agree If the customer insists on paying by CC he should be allowed to, although it may raise a flag the customer may be a flipper for the AD, unless he gives a good reason.

[underpar]

Originally Posted by RoscoPico

this. I am also a business owner and go exactly by this

I'm a business owner also and I charge a CC fee for any purchase over $1000. I shouldn't have to eat fees just so card holders can earn airline miles or cash back.

Merchants get killed by these fees and some of those rewards cards charge almost 6%. When the average transaction in my business is over $5k the fees get out of control.

I do however offer a cash discount that many take me up on. It's only fair to sit the saving when we keep the CC company out of my pocket.

[Cambo]

He’s a troll and loving this attention. Two threads on same topic and his post count is up to…?

[minute_man]

Originally Posted by Kevin of Larchmont

Thank you for making my point that XXL, XXXL and XXXL cost more. This is simple observation, not opinion.

OP was in need of an extra link, not an extra bracelet to fit him. List price is list price and it is the same for everyone.

Originally Posted by Manamana

Key word here is depending on legislation in the country. All what I mentioned is legal in most countries, which is the way it should be. Porsche, Ferrari, Hermes, all choose who they sell to, and you pay through your teeth for any extras, and some businesses even require a CV before they sell you anything. Also I'm sure I can put a visa logo on the door, and ask the customers to pay cash or by any mode at my discretion, but I agree If the customer insists on paying by CC he should be allowed to, although it may raise a flag the customer may be a flipper for the AD, unless he gives a good reason.

Sorry, that's not how things work in the EU at least.
You may politely try to suggest a mode of payment to a customer for his/her consideration but cannot dictate.
You offer a mode of payment on your door, you'd better be ready to honor it.
Try pulling such stunts off here and I bet your business won't be around for long

[underpar]

Originally Posted by RoscoPico

this. I am also a business owner and go exactly by this

I'm a business owner also and I charge a CC fee for any purchase over $1000. I shouldn't have to eat fees just so card holders can earn airline miles or cash back.

Merchants get killed by these fees and some of those rewards cards charge almost 6%. When the average transaction in my business is over $5k the fees get out of control.

I do however offer a cash discount that many take me up on. It's only fair to split the saving when we keep the CC company out of my pocket.

[Manamana]

edit

[RJRJRJ]

Originally Posted by minute_man

Having to pay for extra links due to wrist size is not only cheap on the ADs part but downright discriminatory. The list price is the same for any customer. There's no provision for discount or surcharge based on sizing. S, M, L, XL etc all are priced the same when it comes to wearable items.
Moreover, when there's a CC sign on the door, the customer is entitled to pay with one, period. No questions asked.
The amount of people here seeming to think otherwise though is disturbing, to say the least. With all due respect to everyone, perhaps reconsider?
There's a lot of political correctness going on, overall on this forum but not on this one?
C'mon

Correct, everyone gets the same watch with the same number of links. The store doesn't keep the links that you don't use when they size it for you. Everybody buys a Rolex watch with 12 oyster links, and that's what you get.

Your clothing argument just reinforces this fact. Your Rolex can be sized from S-XL...same cost for everyone. But if you need XXXL, then what? Do you expect the store to custom make you a shirt and charge you the same as the other sizes?

[telesquire]

What did they say in the call?

[minute_man]

Originally Posted by RJRJRJ

Correct, everyone gets the same watch with the same number of links. The store doesn't keep the links that you don't use when they size it for you. Everybody buys a Rolex watch with 12 oyster links, and that's what you get.

Your clothing argument just reinforces this fact. Your Rolex can be sized from S-XL...same cost for everyone. But if you need XXXL, then what? Do you expect the store to custom make you a shirt and charge you the same as the other sizes?

In a 6k to 60k purchase, say $200 to $1000 respectively should be trivia imho. Especially when it comes to sizing, that's all.

Originally Posted by Cambo

He’s a troll and loving this attention. Two threads on same topic and his post count is up to…?

He could very well be. But he makes a good point for discussion nonetheless.

[Cambo]

I’m betting the AD wish they had never served him. I think there is more to this and without the AD’s account IMHO this kind of of banter is dangerous….fine for forum members to wade in but let’s remember there is a business’s reputation being discussed.

[28mm]

Originally Posted by minute_man

OP was in need of an extra link, not an extra bracelet to fit him. List price is list price and it is the same for everyone.



Sorry, that's not how things work in the EU at least.
You may politely try to suggest a mode of payment to a customer for his/her consideration but cannot dictate.
You offer a mode of payment on your door, you'd better be ready to honor it.
Try pulling such stunts off here and I bet your business won't be around for long

From what I have read, in the United States at least, credit cards are not considered legal tender. The merchant has the right to not accept payment via credit card if they so desire.

How Rolex or the credit card companies might feel about that, I have no idea.

Free links or not, up to the dealer. I've never heard of it but the OP has gotten them in the past.

Amusing thread but it's like the premise for Seinfeld.

[GONZO2LR]

Originally Posted by underpar

I'm a business owner also and I charge a CC fee for any purchase over $1000. I shouldn't have to eat fees just so card holders can earn airline miles or cash back.

Merchants get killed by these fees and some of those rewards cards charge almost 6%. When the average transaction in my business is over $5k the fees get out of control.

I do however offer a cash discount that many take me up on. It's only fair to split the saving when we keep the CC company out of my pocket.

so your saying...you rather lose 1000 customer and your make $$$$$$$
and have 50 customer to save the cc fee and make $
does it add up?
im just asking....i walk out the door laughing...when they say they charge a fee....just dont take credit cards....but they say....we take debit...ohhh you would like that huh...

[enjoythemusic]

Originally Posted by 28mm

Amusing thread but it's like the premise for Seinfeld.

Yup. Let's also keep this type of customer in mind when chatting with AD. You could be the next person as OP is walking out. Be kind, good manners cost nothing.

[Kevin of Larchmont]

Originally Posted by minute_man

In a 6k to 60k purchase, say $200 to $1000 respectively should be trivia imho. Especially when it comes to sizing, that's all.

Pivot! Way to dodge the question!

[minute_man]

Originally Posted by Kevin of Larchmont

Pivot! Way to dodge the question!

Not at all. Just trying to explain my thinking...
You don't agree with it, it's fine

[mattedialdoc]

Originally Posted by RossK

Not at all Great to Deal with. Who has the nerve to tell the customer they cant have the outer box sleeve because Rolex wont allow it? Who? These Bozo's that's who.

This is not uncommon. The largest Rolex boutique in the US has the same policy.


Sent from my iPad using Tapatalk

[OrangeSport]

Originally Posted by underpar

I'm a business owner also and I charge a CC fee for any purchase over $1000. I shouldn't have to eat fees just so card holders can earn airline miles or cash back.

Merchants get killed by these fees and some of those rewards cards charge almost 6%. When the average transaction in my business is over $5k the fees get out of control.

I do however offer a cash discount that many take me up on. It's only fair to split the saving when we keep the CC company out of my pocket.

I am too, but it's now illegal to change differently based on payment methods in the UK

Costs can't be passed on to customers

[enjoythemusic]

And now, a music break.

[charger]

Originally Posted by RossK

Exactly and with the strict Covid protocols we have here in Illinois the Banks don't even want to let you in without an appointment. I could also get them in trouble with Visa if I reported them for not accepting the card.

Which watch did you get? Where they going to charge you 2% on your visa?

[Cambo]

Here’s a question…would a grey dealer, charging upwards of 200% of MSRP give out free links?

[sss205]

The part I don't agree with, and it seems to be echoed in this thread, is the extra link. I don't believe the AD or Rolex should be on the hook to provide you more metal for free.

I don't understand the CC issue though. I always purchase using a credit card, as it adds to my watch's warranty, provides peace of mind in the albeit incredibly slim chance the watch was not authentic, and, gets my rewards points (2X points with an Amex Bonvoy card).

Also, a bad online review really should be a last resort, as it's sure to destroy whatever relationship you have with that AD. I think having a closed door or over the phone conversation would've been the better choice.

[fskywalker]

Originally Posted by enjoythemusic

And now, a music break.

Sent from my iPhone using Tapatalk Pro

[JerBear]

Fascinating discussion. I disagree with the OP's tactics (mainly the online review) but to each his own.

[underpar]

Originally Posted by GONZO2LR

so your saying...you rather lose 1000 customer and your make $$$$$$$
and have 50 customer to save the cc fee and make $
does it add up?
im just asking....i walk out the door laughing...when they say they charge a fee....just dont take credit cards....but they say....we take debit...ohhh you would like that huh...

I've never had one person kill a deal over the fees.

Besides, we don't lose anything over it. What I'm selling is limited and gets sold one way or another so while you walk out the door laughing, the next person will take it...kind of like a Rolex AD, I guess.

[neekon]

Originally Posted by underpar

I've never had one person kill a deal over the fees.

Besides, we don't lose anything over it. What I'm selling is limited and gets sold one way or another so while you walk out the door laughing, the next person will take it...kind of like a Rolex AD, I guess.

idk what you sell, but you would lose my business with that policy.

[underpar]

Originally Posted by neekon

idk what you sell, but you would lose my business with that policy.

We split the CC fees with the customer and offer several other methods with no fees. Never had one complaint.

[underpar]

Originally Posted by neekon

idk what you sell, but you would lose my business with that policy.

It's also very common in my industry.

[Old Expat Beast]

Originally Posted by Cambo

Here’s a question…would a grey dealer, charging upwards of 200% of MSRP give out free links?

Or complimentary Italian chocolates and sparkling water.

https://www.rolexforums.com/showthread.php?t=838586