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24 August 2010, 05:48 AM | #1 |
"TRF" Member
Join Date: Aug 2010
Real Name: Brian
Location: East Coast
Watch: 124270
Posts: 984
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I turn to the TRF for wisdom.....my flawed Explorer II
Gents,
I would appreciate your feedback and thoughts on my situation. A beautiful new Explorer 2 white face was purchased for me as a wedding gift back in June. My fiance bought it from and AD and allowed me to look it over before giving it to me. Last week I located two imperfections in the crystal over the 12 o'clock hand and the 11 o'clock hand. Today I went into my AD and had them look at it. My salesmen noted the above issued and the fact that I had not worn the watch yet. He related that he felt I should receive a new one to replace this one - as a brand new watch should not have to go back to Rolex from day one. In any event he is speaking with the owner of the company tomorrow morning and is calling me then to advise me as to my options. The dealer does not have any more Explorer 2's in stock and my wedding is five weeks away. What would you recommend or be pleased with from the AD? 1) Find the model at another AD and swap it out with a replacement with mine. Another AD in town does have the model in stock now. 2) Send it back to Rolex - who knows if it'll be back for the big day. 3) Fix it on site - they didn't think this was an option. 4) Refund - my least favorite b/c we got a great deal. If anyone else has had issued with a Rolex out of the box like this - how long did the repair take? Thanks! |
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