Regular maintenance for Rolex

[penyart]

I received an OYSTER PERPETUAL DATE 34 mm, steel and white gold watch. I wore it for a little over five years, taking it off only for sleep and the only issue I encountered was it tended to run slow.

Before sending it in for the recommended maintenance I did get a link removed as I was told that the loose wear style I preferred could lend itself to the time issue.

The repair was done timely, though I received no communications during the process except for the call that the watch was back at the jewelers. Unfortunately when I picked up the watch it was not running, and it would not run for more than three days at a time without banging it to get it to start again.

Rolex took the watch and repaired it in a timely fashion, but again I received no information on what was going on, nor what corrective actions were taken.

Is this level of service appropriate for this company? This cost $600 and I have nothing to show for it other than a clean watch, IMHO.

[Tools]

I'm not sure if there is a point to this thread except to rant a bit...

If there was no communication, it may have been with your Jeweler. Rolex RSC provides a complete estimate of both required and recommended services, itemized and totaled.

You must agree with the service "contract" before they do the work and if you give them a call they usually always call back with information within a day or so...

After the work is done you receive a service receipt, usually a service box, and a new Warranty certificate for the service..

If you send it in to the RSC yourself, they talk to you.. If you use a Dealer, they only communicate with the Dealer who makes the decisions on your behalf..

As to the last sentence.. well, of course - for 600 bucks you get your watch disassembled, out of tolerance parts replaced, case and bracelet refinished, reassembled, oiled, pressure checked and re-timed in 5 different positions-good for another 5 to 10 years. But you really don't see anything more than the clean watch..