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SoftwareDrone · 20 November 2011, 09:57 AM

You know, I KNEW better than to take one of my watches to Tourneaus. I picked up a new leather strap for my Navitimer at a Tourneaus, and they offered to put it on the watch for free. The salesman took the watch and the strap, took it in the back, and brought it out in under one minute. Now two of my polished lugs are scratched on the back side. I know it's where no one will see, but it's the principle of the thing that gets me. Would it be too much to ask for him to take two, three or even five minutes and be careful??

btinl · 20 November 2011, 10:01 AM

Did you say something to him?

chiko323 · 20 November 2011, 10:29 AM

Quote:

Originally Posted by btinl

Did you say something to him?

X2, I would NOT be ok with that!

Mickey® · 20 November 2011, 10:33 AM

DID YOU SAY SOMETHING?

Man that annoys me when I DO IT...but if I pay someone to put a strap on they better know what they are doing!!!

43builder · 20 November 2011, 10:34 AM

me neither...i would say something especially with my experiences with them

Fifth Ave Rolex Man · 20 November 2011, 11:15 AM

Why, Why, Why do you guys keep going there?

pwnageinc · 20 November 2011, 11:18 AM

say something before its too late

opaline460 · 20 November 2011, 11:25 AM

i would made them replace the lugs for sure!

Rags · 20 November 2011, 11:43 AM

Did you check your watch before leaving the store? I agree if you paid for a service it should be done correctly.

SoftwareDrone · 20 November 2011, 12:17 PM

When I found out [later], I called them and asked for the manager, but they said the manager wasn't there and did I want to leave a message. So I told the story with whomever salesperson answered the phone. Not willing to bet the farm that it will get to the manager.
I went to their corporate website and sent them an e-mail telling them what happened.
I just got home and was able to carefully inspect the watch under a strong light, and..... there are ever so tiny scratches on the TOP of two lugs!!
The reason I went there was because they were the only place that had the strap, and if I would have went to a Rolex AD, they would have charged me 25 bucks to swap the straps. I almost did that anyway, but decided to take a chance. Never again!!

Sperry · 23 November 2011, 11:00 AM

I never want some mall monkey to take my watch "in back".

20 November 2011, 09:57 AM	#1
SoftwareDrone "TRF" Member Join Date: Mar 2011 Real Name: Mike Location: San Jose, CA Watch: <-- likes to Posts: 506	Tourneaus does it again! You know, I KNEW better than to take one of my watches to Tourneaus. I picked up a new leather strap for my Navitimer at a Tourneaus, and they offered to put it on the watch for free. The salesman took the watch and the strap, took it in the back, and brought it out in under one minute. Now two of my polished lugs are scratched on the back side. I know it's where no one will see, but it's the principle of the thing that gets me. Would it be too much to ask for him to take two, three or even five minutes and be careful?? __________________ :-) Mike Rolex Submariner (Blue V, YG) Breitling Navitimer (Black SS) Rolex Daytona (Black V SS) Rolex GMTII Ceramic (Black V SS, Sold) Rolex Daytona (White Random SS, Sold) Girard Perregaux 8020 Ferrari (Yellow)

20 November 2011, 10:34 AM	#5
43builder "TRF" Member Join Date: Nov 2008 Real Name: Patrick Location: Cleveland/NoVA Watch: 116528 YG Daytona Posts: 808	me neither...i would say something especially with my experiences with them __________________ Patrick Lewis Rolex Daytona 18K YG (M97 Serial) Rolex SS DAYTONA (On Order...it'll be a while) Omega Vintage 1970's 617 Movement

20 November 2011, 11:43 AM	#9
Rags 2024 Pledge Member Join Date: Jan 2009 Real Name: Chuck Location: SW Florida Watch: 16233,16610,214270 Posts: 11,196	Did you check your watch before leaving the store? I agree if you paid for a service it should be done correctly. __________________ 16233 Y Serial Datejust 16610 Z Serial Submariner 214270 Explorer *114300 Oyster Perpetual* *76200 Tudor Date+Day*

20 November 2011, 12:17 PM	#10
SoftwareDrone "TRF" Member Join Date: Mar 2011 Real Name: Mike Location: San Jose, CA Watch: <-- likes to Posts: 506	When I found out [later], I called them and asked for the manager, but they said the manager wasn't there and did I want to leave a message. So I told the story with whomever salesperson answered the phone. Not willing to bet the farm that it will get to the manager. I went to their corporate website and sent them an e-mail telling them what happened. I just got home and was able to carefully inspect the watch under a strong light, and..... there are ever so tiny scratches on the TOP of two lugs!! The reason I went there was because they were the only place that had the strap, and if I would have went to a Rolex AD, they would have charged me 25 bucks to swap the straps. I almost did that anyway, but decided to take a chance. Never again!! __________________ :-) Mike Rolex Submariner (Blue V, YG) Breitling Navitimer (Black SS) Rolex Daytona (Black V SS) Rolex GMTII Ceramic (Black V SS, Sold) Rolex Daytona (White Random SS, Sold) Girard Perregaux 8020 Ferrari (Yellow)

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20 November 2011, 10:01 AM	#2
btinl 2024 Pledge Member Join Date: Aug 2010 Location: . Watch: on my wrist Posts: 1,973	Did you say something to him?

20 November 2011, 10:33 AM	#4
Mickey® Banned Join Date: Aug 2011 Real Name: Mickey® Location: Atlanta, GA Watch: Swiss Made Posts: 5,801	DID YOU SAY SOMETHING? Man that annoys me when I DO IT...but if I pay someone to put a strap on they better know what they are doing!!!

20 November 2011, 11:15 AM	#6
Fifth Ave Rolex Man Member Join Date: Nov 2011 Location: NYC area Watch: 16520A30 Posts: 538	Why, Why, Why do you guys keep going there?

20 November 2011, 11:18 AM	#7
pwnageinc "TRF" Member Join Date: Dec 2009 Location: PA Posts: 175	say something before its too late

20 November 2011, 11:25 AM	#8
opaline460 "TRF" Member Join Date: Nov 2011 Location: US Posts: 3,386	i would made them replace the lugs for sure!

23 November 2011, 11:00 AM	#11
Sperry "TRF" Member Join Date: Jan 2009 Real Name: Jim Location: Alpha Posts: 3,383	I never want some mall monkey to take my watch "in back".

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