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Anstruther · 27 January 2012, 02:27 AM

Hi, I traded in my 2003 datejust [midsize black dial] for the same model but current [178240] last week. My new watch is brand new and came from an AD in London I'm delighted with it. But I just had a close look at it in very bright sun and I can see a couple of small specks of dust on the dial and two small smudges on the hands. They are only visible if you look carefully in a bright light, but now I've seen them I'm annoyed. Given the cost of the watch are these acceptable? Will the AD think I'm a total pain if I bring it back? Or is it impossible to ever totally eliminate dust??
Any advice would be much appreciated. Than

ks. S x

TheCanadian · 27 January 2012, 02:32 AM

I had dust on my new GMTc and went to the RSC to get it fixed. I imagine the AD could fix this.

Z-Sub · 27 January 2012, 02:33 AM

RSC will clean it while you wait. It stinks but it's an easy fix.

Anstruther · 27 January 2012, 02:44 AM

I live 20 mins from the St James Service Center so that won't be a huge hassle. Thanks so much. And do you know if they can make sure the hands are spotless too? I'd imagine it's hard once they get a tiny bit of finger print on them [which is what this looks like]. I know I'm being pretty pernickety, it's just that apart from my flat, and my car I've never bought anything this expense and I'd like ti to be as flawless as possible for a while. I just tried looking for the dust by holding the watch near a lightbulb and couldn't see it. But when I was on a plane this afternoon and the really bright sun was hitting the face it seemed far more obvious!

Z-Sub · 27 January 2012, 02:46 AM

Just tell them your concerns and they'll understand. Good luck and let us know how it goes

dddrees · 27 January 2012, 02:46 AM

No, go back to your AD and have them work on helping you get it resolved.

Anstruther · 27 January 2012, 02:50 AM

Am in Italy till Saturday, but will go and bug the AD on Sunday [exactly a week after a bought it] and if that's not satisfactory I can go to St James'. Thanks again for the advice. It's good to hear that I'm not being totally ridiculous!

RAZZELL · 27 January 2012, 03:53 AM

I'd take it back to the AD and get a new one.

What would you do if it was a car and the paint was marked?

RAZZ

Minutehand · 27 January 2012, 03:59 AM

I took a GMTIIc back to the AD a few months after I bought it after spotting "foreign objects" under the crystal. They took it to the RSC and had it fixed quickly.

Good luck

Lion · 27 January 2012, 04:05 AM

You are within your right to have these minor imperfections taken care of and since you live so close to a service center I would bypass the AD and just take the watch straight to them to get it fixed.....

WingTsun · 27 January 2012, 09:07 AM

Quote:

Originally Posted by Lion

You are within your right to have these minor imperfections taken care of and since you live so close to a service center I would bypass the AD and just take the watch straight to them to get it fixed.....

So would I. They shouldn't charge you and you cut out the middle man which will only cost you more time.

cparks555 · 27 January 2012, 04:08 AM

Those kind of things drive me crazy, I'd take it and have it fixed.

masterserg · 27 January 2012, 04:09 AM

Not acceptable, but luckily an easy fix.

chicfarmer1 · 27 January 2012, 04:58 AM

Very much agree, get it taken care of. It would drive me buggy.

henryjacobs · 27 January 2012, 05:00 AM

Definately agree, get it sorted now before you regret it in the long run!

BogeyFree · 27 January 2012, 06:23 AM

That would bother me and I would suggest you have it taken care of.

Anstruther · 27 January 2012, 07:14 AM

All like minded people here!!!

BogeyFree · 27 January 2012, 07:26 AM

Yes - that's a good thing

dannyjak · 27 January 2012, 08:01 AM

How does Rolex let this out of their factory?
A common problem it seems, for the amount of money we spend, you have every right to

king arthur · 27 January 2012, 08:08 AM

Hard for me to go to sleep knowing that it's there.

Annan · 27 January 2012, 08:12 AM

Absolutely unacceptable! Make them fix it. A few years ago my local AD did a 5-year service on mine and left some dust on the dial. I did not notice right away but took it back and he fixed it while I waited.

SS Oyster · 27 January 2012, 08:24 AM

RSC Beverly Hills fixed my "lint" speck while I waited. I think going back to the AD adds unnecessary delay in getting it right. I'd go right to the RSC for the fastest fix.

Plus, unlike the AD, the RSC will actually perform the pressure test when done to make sure it keeps it's waterproof rating.

Michael M. · 27 January 2012, 08:26 AM

Not acceptable, have the RSC fix it

FeelingTheBlues · 27 January 2012, 09:00 AM

Well I'd say that mistakes do happen and even with a brand like Rolex. I would personally take it back and ask them to fix the problem but I wouldn't make a big deal out of it while asking it.

PGAPRO · 27 January 2012, 10:20 AM

You paid for the service, use it. I wouldn't care what AD thought. And it's actually very easy to fix. Probably while you wait, assuming he has watchmaker on board.

Adam K. · 27 January 2012, 09:23 PM

Nope. Your closest RSC will rectify the issue promptly (and at no cost to you. if the watch is indeed new) though!

Anstruther · 27 January 2012, 09:44 PM

Well that sucks. I just rang St James and spoke to one of their service engineers who said it would take TWO weeks [ten days minimum] to clean the dust and re-seal and inspect. I asked if there was any chance it would be quicker, and said that I'd been asking for advice on this forum and had heard that it was relatively simple to remove dust. But she was adamant. I'm not sure it's worth being watch less for that long. But given it's not my fault and the watch is only six days old [well, six days since being bought], I'm not overly happy. Heigh ho.

dddrees · 27 January 2012, 10:01 PM

Quote:

Originally Posted by Anstruther

Well that sucks. I just rang St James and spoke to one of their service engineers who said it would take TWO weeks [ten days minimum] to clean the dust and re-seal and inspect. I asked if there was any chance it would be quicker, and said that I'd been asking for advice on this forum and had heard that it was relatively simple to remove dust. But she was adamant. I'm not sure it's worth being watch less for that long. But given it's not my fault and the watch is only six days old [well, six days since being bought], I'm not overly happy. Heigh ho.

It just depends what their back log is I'm sure. I know it stinks but you might as well turn it in and go watchless for a couple of weeks now, instead of leaving it and letting it bug you.

chicfarmer1 · 28 January 2012, 01:32 AM

Quote:

Originally Posted by dddrees

It just depends what their back log is I'm sure. I know it stinks but you might as well turn it in and go watchless for a couple of weeks now, instead of leaving it and letting it bug you.

Agree. Two weeks is not that long, really, and who knows, it could turn up sooner. Go forth.

jdc · 27 January 2012, 09:58 PM

Just take it straight to St James

sorry too late LOL

27 January 2012, 02:27 AM	#1
Anstruther "TRF" Member Join Date: Dec 2011 Location: London Watch: OP DATE & EXP1 36 Posts: 180	dust on dial on new watch acceptable? Hi, I traded in my 2003 datejust [midsize black dial] for the same model but current [178240] last week. My new watch is brand new and came from an AD in London I'm delighted with it. But I just had a close look at it in very bright sun and I can see a couple of small specks of dust on the dial and two small smudges on the hands. They are only visible if you look carefully in a bright light, but now I've seen them I'm annoyed. Given the cost of the watch are these acceptable? Will the AD think I'm a total pain if I bring it back? Or is it impossible to ever totally eliminate dust?? Any advice would be much appreciated. Thanks. S x Last edited by Anstruther; 27 January 2012 at 02:29 AM.. Reason: typo[s!]

27 January 2012, 02:33 AM	#3
Z-Sub 2024 Pledge Member Join Date: Jun 2008 Location: So Cal, USA Watch: Not a ONEWatch Man Posts: 7,383	RSC will clean it while you wait. It stinks but it's an easy fix. __________________ SS Submariner Date "Z" SS SeaDweller "D" SS Submariner "Random" TT Blue Submariner "P" SS GMT-Master ll "M", Pepsi Pam 311, 524, 297

27 January 2012, 02:46 AM	#5
Z-Sub 2024 Pledge Member Join Date: Jun 2008 Location: So Cal, USA Watch: Not a ONEWatch Man Posts: 7,383	Just tell them your concerns and they'll understand. Good luck and let us know how it goes __________________ SS Submariner Date "Z" SS SeaDweller "D" SS Submariner "Random" TT Blue Submariner "P" SS GMT-Master ll "M", Pepsi Pam 311, 524, 297

27 January 2012, 02:46 AM	#6
dddrees "TRF" Member Join Date: May 2010 Real Name: Dan Location: USA Watch: This N That Posts: 34,253	No, go back to your AD and have them work on helping you get it resolved. __________________ When it captures your imagination, that's when you know you have found your passion. Loyal Foot Soldier of The Nylon Nation. Card Carrying Member of the Global Association of Retro-Grouch-Curmudgeons

27 January 2012, 03:59 AM	#9
Minutehand "TRF" Member Join Date: Nov 2010 Real Name: AE Location: Right here Posts: 294	I took a GMTIIc back to the AD a few months after I bought it after spotting "foreign objects" under the crystal. They took it to the RSC and had it fixed quickly. Good luck __________________ Time is a luxury

27 January 2012, 02:32 AM	#2
TheCanadian Banned Join Date: Nov 2010 Location: Canada Watch: GMTIIc, TTDJ2 Posts: 186	I had dust on my new GMTc and went to the RSC to get it fixed. I imagine the AD could fix this.

27 January 2012, 02:44 AM	#4
Anstruther "TRF" Member Join Date: Dec 2011 Location: London Watch: OP DATE & EXP1 36 Posts: 180	I live 20 mins from the St James Service Center so that won't be a huge hassle. Thanks so much. And do you know if they can make sure the hands are spotless too? I'd imagine it's hard once they get a tiny bit of finger print on them [which is what this looks like]. I know I'm being pretty pernickety, it's just that apart from my flat, and my car I've never bought anything this expense and I'd like ti to be as flawless as possible for a while. I just tried looking for the dust by holding the watch near a lightbulb and couldn't see it. But when I was on a plane this afternoon and the really bright sun was hitting the face it seemed far more obvious!

27 January 2012, 02:50 AM	#7
Anstruther "TRF" Member Join Date: Dec 2011 Location: London Watch: OP DATE & EXP1 36 Posts: 180	Am in Italy till Saturday, but will go and bug the AD on Sunday [exactly a week after a bought it] and if that's not satisfactory I can go to St James'. Thanks again for the advice. It's good to hear that I'm not being totally ridiculous!

27 January 2012, 03:53 AM	#8
RAZZELL Banned Join Date: Sep 2011 Location: London Posts: 60	I'd take it back to the AD and get a new one. What would you do if it was a car and the paint was marked? RAZZ

27 January 2012, 04:05 AM	#10
Lion "TRF" Member Join Date: Jan 2009 Real Name: Leo Location: Midwest Watch: GMT-II 16710 PEPSI Posts: 21,461	You are within your right to have these minor imperfections taken care of and since you live so close to a service center I would bypass the AD and just take the watch straight to them to get it fixed..... __________________ SS GMT-II 16710 PEPSI(Z-serial#) THE ONLY DIFFERENCE BETWEEN MEN AND BOYS IS THE PRICE OF THE TOYS!!! MontBlanc Meisterstuck Doue Silver Barley MontBlanc Meisterstuck Solitaire Doue Signum Proud Card Carrying Member of the Curmudgeons.....Yikes!!!

27 January 2012, 04:08 AM	#12
cparks555 "TRF" Member Join Date: Feb 2011 Location: SC Posts: 274	Those kind of things drive me crazy, I'd take it and have it fixed.

27 January 2012, 04:09 AM	#13
masterserg "TRF" Member Join Date: Jul 2011 Real Name: Serg Location: US of A Watch: AP Posts: 7,437	Not acceptable, but luckily an easy fix. __________________ How can you have any pudding if you don't eat yer meat????

27 January 2012, 04:58 AM	#14
chicfarmer1 "TRF" Member Join Date: Oct 2010 Real Name: J Location: USA Midwest Watch: Midsize Datejust Posts: 2,611	Very much agree, get it taken care of. It would drive me buggy.

27 January 2012, 05:00 AM	#15
henryjacobs Banned Join Date: Jan 2012 Location: UK Posts: 7	Definately agree, get it sorted now before you regret it in the long run!

27 January 2012, 06:23 AM	#16
BogeyFree "TRF" Member Join Date: Sep 2006 Location: Pennsylvania Posts: 336	That would bother me and I would suggest you have it taken care of.

27 January 2012, 07:14 AM	#17
Anstruther "TRF" Member Join Date: Dec 2011 Location: London Watch: OP DATE & EXP1 36 Posts: 180	All like minded people here!!!

27 January 2012, 07:26 AM	#18
BogeyFree "TRF" Member Join Date: Sep 2006 Location: Pennsylvania Posts: 336	Yes - that's a good thing

27 January 2012, 08:01 AM	#19
dannyjak "TRF" Member Join Date: Nov 2009 Location: Sydney Posts: 194	How does Rolex let this out of their factory? A common problem it seems, for the amount of money we spend, you have every right to

27 January 2012, 08:08 AM	#20
king arthur "TRF" Member Join Date: Oct 2008 Real Name: Arthur Location: Manila Watch: Daytona Posts: 278	Hard for me to go to sleep knowing that it's there.

27 January 2012, 08:12 AM	#21
Annan "TRF" Member Join Date: Jun 2011 Real Name: Ron Location: Arizona, USA Watch: 116233 Posts: 3,180	Absolutely unacceptable! Make them fix it. A few years ago my local AD did a 5-year service on mine and left some dust on the dial. I did not notice right away but took it back and he fixed it while I waited.

27 January 2012, 08:24 AM	#22
SS Oyster 2024 SubLV41 Pledge Member Join Date: Sep 2008 Location: USA Posts: 9,218	RSC Beverly Hills fixed my "lint" speck while I waited. I think going back to the AD adds unnecessary delay in getting it right. I'd go right to the RSC for the fastest fix. Plus, unlike the AD, the RSC will actually perform the pressure test when done to make sure it keeps it's waterproof rating.

27 January 2012, 08:26 AM	#23
Michael M. Banned Join Date: Aug 2010 Location: Newport Beach, CA Posts: 8,391	Not acceptable, have the RSC fix it

27 January 2012, 09:00 AM	#24
FeelingTheBlues "TRF" Member Join Date: Sep 2011 Real Name: Carl Location: Always moving Watch: If you wish... Posts: 22,039	Well I'd say that mistakes do happen and even with a brand like Rolex. I would personally take it back and ask them to fix the problem but I wouldn't make a big deal out of it while asking it. __________________ Mon corps c'est un pays en guerre sur l'point d'finir, Le général de l'armée de terre s'attend au pire, J'ai faim, j'ai frette, je suis trop faible pour me lever debout, On va hisser le drapeau blanc un point c'est tout. - André Fortin

27 January 2012, 10:20 AM	#25
PGAPRO "TRF" Member Join Date: Jan 2012 Location: US Watch: Rolex WG Daytona Posts: 747	You paid for the service, use it. I wouldn't care what AD thought. And it's actually very easy to fix. Probably while you wait, assuming he has watchmaker on board.

27 January 2012, 09:23 PM	#26
Adam K. Banned Join Date: Dec 2008 Location: WA Watch: All the Oysters Posts: 811	Nope. Your closest RSC will rectify the issue promptly (and at no cost to you. if the watch is indeed new) though!

27 January 2012, 09:44 PM	#27
Anstruther "TRF" Member Join Date: Dec 2011 Location: London Watch: OP DATE & EXP1 36 Posts: 180	Well that sucks. I just rang St James and spoke to one of their service engineers who said it would take TWO weeks [ten days minimum] to clean the dust and re-seal and inspect. I asked if there was any chance it would be quicker, and said that I'd been asking for advice on this forum and had heard that it was relatively simple to remove dust. But she was adamant. I'm not sure it's worth being watch less for that long. But given it's not my fault and the watch is only six days old [well, six days since being bought], I'm not overly happy. Heigh ho.

27 January 2012, 09:58 PM	#30
jdc "TRF" Member Join Date: Jan 2008 Real Name: Martin Location: UK Posts: 7,023	Just take it straight to St James sorry too late LOL

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